Author Topic: Genesys Rough Guides...  (Read 13953 times)

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tony

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Genesys Rough Guides...
« on: August 06, 2007, 10:36:53 PM »
<I hid this in another topic, so it is copied out here, for more "exposure"...>

I've finished my (very) Rough Guides to Genesys! 

So, for anyone who needs to start at the beginning and for those who possibly don't have a clue about Genesys but would like a starting point, I've built up some (really) basic guide documents to;

Genesys Solutions
Genesys Framework
Genesys Configuration (including config server and CME)
Genesys Management (including SCS and SCI)
Genesys (Inbound Voice) Routing Solution (including URS and IRD)
Genesys Outbound (including OCS, CPD and OCM)
Genesys Real Time Reporting (including StatServer and CCPulse+)
Genesys Historical Reporting (including DMA, ETL, StatServer and Brio Enterprise Server (ODS and Broadcast Server and Brio Client (Designer))
Genesys Workforce Management (Framework and WfM Config Manager)
Genesys MCR (IXNServer, GAD and GSD - and very little about Content Analyzer)

My only "problem" now is, what media to save them in?  They are in Word but that's hardly worthy of a restricted distribution.  Perhaps Adobe Acrobat Writer?  Does anyone know what might be the best medium?  What I want to do is to be able to maintain them (via version control?) and also find a way so that they can't be pilfered but make them easy to navigate and refer to... etc.

Tony
« Last Edit: August 06, 2007, 10:39:55 PM by Tony Tillyer »

Offline cavagnaro

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Re: Genesys Rough Guides...
« Reply #1 on: August 07, 2007, 12:18:12 AM »
Actually Adobe are now easy to manipulate. But about Flash Papers? The macromedia (now adobe too) technology? They are saved as movies are a little bit harder to manipulate.

Offline victor

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Re: Genesys Rough Guides...
« Reply #2 on: August 07, 2007, 11:11:57 AM »
Hi, Tony,

I think it is about time someone has come up with Genesys guides. Are you thinking about distributing them on fee basis? I know quite a few people who make a living out of them, but the time has come for the fundamental papers to be out open to public. Given the intricate and specialized nature of each call center I don't see why people would worry about the basic papers be out and about, since it will only increase client's comprehension of the subject and thus consultant's ability to sell their services.

What are some of your concerns that you think require having a control of the papers?

Best regards,
Vic



tony

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Re: Genesys Rough Guides...
« Reply #3 on: August 07, 2007, 06:22:32 PM »
I'm really not sure. I think it is in case there is anything fundamentally mis-represented and I need to send out new/revised versions, etc.

I'll work on it and get back to y'all...  :)

Tony

Offline mark

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Re: Genesys Rough Guides...
« Reply #4 on: August 07, 2007, 07:26:26 PM »
How about sticking them on a server with a web front end, much like the Genesys support docs section on the support site.

Should not take too long to create (hell I have pretty much unlimited space available on my hosting account) :]
Don't wish it were easier, wish you were better

Offline victor

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Re: Genesys Rough Guides...
« Reply #5 on: August 09, 2007, 03:01:30 PM »
Hi, Tony, Mark,

whatever you decide - count me in. If there is a need for a link or something, by all means :)
It is time we have something readable and easy to digest AND helpful.


Offline Ali

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Re: Genesys Rough Guides...
« Reply #6 on: August 09, 2007, 04:50:50 PM »
Hi Tony and Vic,

I have my notes on Genesys-based development. After having approval from Vic for some specific parts, I can also open them to public via a web site, or this forum.

Regards,

Ali
Ali

"beer makes you smart
it made budwiser"

Offline victor

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Re: Genesys Rough Guides...
« Reply #7 on: August 09, 2007, 05:10:16 PM »
Hi, Ali,

I don't think you need approval from me unless there is something related to us (and I am not talking about us being half-brothers through our respective mothers' neighbor's daughter's roomate's pet's father's owner's doctor.  ;D

tony

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Re: Genesys Rough Guides...
« Reply #8 on: August 09, 2007, 08:11:50 PM »
Vic - did you get my mail?  I've considered a few "extras" for each guide, so I guess they are not "final" after all;


  • A Deployment Rough Guide, as an addendum/annex to the main documents, inculding scoping, sizing, bandwidth and data warehousing, etc.
  • Resource references: Genesys BI (!), this Forum, Genesys Labs Support site, etc.
  • Typical Business Scenarios.

What do you think, so far?

Tony

Offline Ali

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Re: Genesys Rough Guides...
« Reply #9 on: August 10, 2007, 09:18:58 PM »
Hi Vic,

I required your approval because I took these notes while working on our projects. Thought that it's better to take a look at before publishing them to public.

Well, if no need to approval, let me edit them first, then I will share with you ;-)
Ali

"beer makes you smart
it made budwiser"

Offline johnrobe

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Re: Genesys Rough Guides...
« Reply #10 on: September 06, 2007, 12:15:33 AM »
Man this stuff is gold...:o

GOLD I TELLS YA!!!  ;D

Offline René

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Re: Genesys Rough Guides...
« Reply #11 on: September 06, 2007, 03:36:53 AM »
Tony,

May I ask you to sent the guides to my emails.

Thank you in advance :)
René

Offline cavagnaro

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Re: Genesys Rough Guides...
« Reply #12 on: September 06, 2007, 08:53:18 AM »
Yes please are this available somewhere?

Offline Adam G.

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Re: Genesys Rough Guides...
« Reply #13 on: September 10, 2007, 07:12:35 PM »
Tony,

I'll update the MCR and Hyperion guides over the next couple of weeks and get them back to you.

Pavel
I continue to be tortured by Genesys

Offline PeterJ

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Re: Genesys Rough Guides...
« Reply #14 on: September 14, 2007, 09:48:04 PM »
Tony,

is there something I can help you with?

Iam asking as I saw Pavel is updating some guides. Anything else to be done? If interested drop me an email.

Peter