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Poll

I cannot get ACW to work automatically

ACW
0 (0%)
Automatically
2 (100%)

Total Members Voted: 2

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tomg12

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ACW Not working
« on: January 23, 2008, 10:27:44 PM »
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Do you have any ideas on where to check? I am running GAD 705 / OCM 7.1 / t-server 7.1. In Persons (Config Manager)in each rep has an ACW timeframe.
« Last Edit: January 23, 2008, 10:36:39 PM by tomg12 »
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Marked as best answer by on April 17, 2025, 09:24:03 PM

Offline cavagnaro

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Re: ACW Not working
« Reply #1 on: January 24, 2008, 12:26:13 AM »
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    • ACW comes from your PBX...which PBX are you using?

    Why the poll???  ???
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    Offline Daimonas

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    Re: ACW Not working
    « Reply #2 on: January 24, 2008, 03:42:52 PM »
    I voted automatically, needed the laugh :)

    ACW = AfterCallWork according to Avaya, but I can't think of anywhere you would see that in Config Manager. Do you mean wrap-up time?

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