What resource will take up a "seat" (license) ?

[seanh]

Hi there,

Can anyone just confirm for me please, which resources (places, VQs, routepoints etc) will take up a seat ?

From what i can see in the Tserver log, we have 80 seats (40 actually, but they get doubled up because we are on a Nortel switch) of which 78 are being allocated out at system startup.

This seems to tally with us having 39 places........

Can someone confirm for me please ?

Many thanks,
Sean

[tony]

SDN = Extensions, ACD Positions, etc.

TDN = ACD Queues, Route Points, DN's, Virtual Queues, etc.

As an example: A TDN will be checked out as/when a DN is Registered through a TServer.  An SDN will be checked out, if that DN is applied to an Extension (for example: when an Agent registers their extension and Logs On/makes Ready their turret/softphone)

I hope this helps?

Tony

[bcyk]

SDN (Seat Directory Number) refers to DN type used at agent's phone.
TDN (Telephone Directory Number) refers to DN types for other telephony objects.

By above definition, calculation for number of SDN licenses in Genesys is switch-dependent.

For Nortel switch, two DNs (extension for outbound call and other functions, position for telephony functions except initiating outbound call PLUS agent mode/status operation) are required; thus, number of agent seats x 2.

Similar multiple factor is applied to Alcatel 4400 since extension DN and virtual agent (the agent log ID) are required.

For switch type requiring single DN per phone set, the multiple factor is 1.

In some special environment, secondard extension is required on the same phoneset; then additional SDN must be purchased; e.g., second DID extension (different from agent extension) in Avaya phone set.

**** For IVR extensions (third-party or GVP) or dialer ports (for OCS), additional SDN licenses will be included in license file; if not, check with your local Genesys VAR.


regards

bcyk

[cavagnaro]

No, In Alcatel TServer you can choose an option where to monitor only agents as they substituute the extensions, so only one license is used.

[seanh]

Hi guys,

thanks for all the responses.

So, based on the replies.........

I am correct in assuming neither VQs or Route Points take a license ?

The reason for me asking is the possibility of needing to use more VQs but also, i want to fully understand exactly which elements will grab a license.

So, here is an extract from my Tserver license from last startup...........

.................
20:48:51.101 Trc 04542 EventRegistered sent to 13 (04ef Statserver_routing)
20:48:51.101 Trc 04541 RequestRegisterAddress received from 13 (04ef Statserver_routing)
20:48:51.101 Trc 20006 Number of seat licenses in use 77 out of 80 available
20:48:51.101 Trc 04542 EventRegistered sent to 13 (04ef Statserver_routing)
20:48:51.101 Trc 04541 RequestRegisterAddress received from 13 (04ef Statserver_routing)
20:48:51.101 Trc 20006 Number of seat licenses in use 78 out of 80 available
20:48:51.101 Trc 04542 EventRegistered sent to 13 (04ef Statserver_routing)

You can clearly see 78 of 80 licenses being allocated, which tallies as in Config Mgr, i have 39 places set up....each having an ACD Position and an Extension

thanks again,
Sean

[paulbudd]

genesys has just revised it's licensing policy again, SDNs and TDNs are now set to unlimited (99999). They now restrict usage on the features.  This is really useful if say you wanted to monitor calls that were sent to call pilot as you can just add the call pilot ports in CME as extensions wheras before you would have had to purchase extra SDns.

[cavagnaro]

Uh? Where have you read this?

[René]

Paulbudd,

I really would like to know where your information comes from . I've checked latest documentation for TServer release 7.6 and SDN licenses has to be still specified...

You're right that TDN licenses are no longer used by TServer (set to 999999) but have to be present in license file (at least to 7.2 and 7.5 TServer).

René

[cavagnaro]

That would be great, in that way multiple contracts for seats can be finally merged into one.
but on the other hand would like to see those new prices, how much will cost the solution for a small contact center compared to a huge one? how to do the distinction?

[Pelly]

What Paul has said is true. We have just had our License files updated by Genesys to this new format and it is really good.  You are licensed on the amount of concurrent users per platform you have i.e. we have OCC.  We used to have 69 T-Server licenses for TDNs but now we have 999999 and we have 69 ports for OCC.

If you ask your Genesys account team they should be able to do a like for like swap out of your current licenses straight away.

BTW - This works on G7.2 as well so it is not restricted to the latest and greatest

[René]

Pelly,

Sorry but I don't agree with you. The fact that you have 69 ports of OCC doesn't mean that Genesys has changed its licensing policy. I would suggest you to contact your sales representative and have a chat about that. You'll find the licensing policy is still seat-based (with some exceptions where port-based principle is used).

It's necessary to distinguish between business and technical licenses as technical doesn't correspond to business ones. Unfortunately...

BTW: Genesys stopped using TDN licenses a year or more ago so it isn't a new "thing".

René

[tony]

Gents,

Lets not forget that there are 2 versions of licensing - [i]technical [/i] and [i]financial[/i].  You may now have a "golden key" license file (in FlexLM) per Solution, which allows you unrestricted (sic) use however you will have an agreement with either a Supplier or Genesys themselves which indicates how many licenses/seats (or Users, or Desks, or PC's - or whatever else you have agreed) per Solution you are paying for...

In my experience, knowing how many concurrent [b]technical [/b] licenses you check out over a period of time can be a very useful piece of information, when it comes to renewing your [b]financial [/b] license agreeements.

Tony