We're being acquired by two companies. Each company is buying part of us. We have two call centers, and each company will acquire one of them, along with the Genesys IVR equipment at that call center. Thus, each company will acquire as part of the transaction a building, a PBX, two GVPs, two T-Servers, and so on.
The problem is that the IVR equipment for the two call centers shares certain Genesys servers in our data center -- e.g., they use the same CME. In order to reduce our workload, we decided to virtualize the CME. We plan to take a VM snapshot and give a VM copy of the snapshot to each acquiring company. Then each company can strip out the stuff for the call center that belongs to the other company. By taking this approach, almost no reconfiguration, and no re-entry of data, is necessary. The physical server that runs the CME is virtualized and thus portable to the acquiring companies.
We were told we'd need to upgrade the CME to 7.5 or 7.6, which we did. But THEN we were told we'd have to upgrade everything else that runs on the same server as the CME. [It would have been nice to know this beforehand, instead of being told only about the CME.] This means upgrading NINE other objects on that server to 7.5+.
My question is: is there anyone out there who's knowledgeable about virtualizing Genesys? If so, is it really necessary to upgrade everything on the server to 7.5+? Or can we just go ahead and do the VM snapshot?
