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Offline aizham

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Avaya VDN is not picking up call
« on: July 20, 2008, 04:19:34 AM »
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Hi Guys,

I am trying to pass a call in routing strategy to an Avaya VDN (configured in Genesys as ACD Queue - Switch specific type 2) but i received Event Error with error code 57 - Timeout. Any specific configuration in Avaya or Genesys that i need to do?
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Offline René

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Re: Avaya VDN is not picking up call
« Reply #1 on: July 20, 2008, 09:26:07 AM »
Hi,

I'm not sure I do understand what you trying to do... Do you want to route call to Avaya queue using Genesys routing strategy or you want Genesys to pick up a call when it reaches specified VDN?

For second case VDN have to be defined as Routing Point in Genesys configuration. VDN script has to use "adjunct-route" to pass control over the call to external system - Genesys.

R.
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #2 on: July 21, 2008, 04:28:08 AM »
Thanks for the response Rene. Let me explain what i am trying to do. I'm designing a routing strategy that routes calls to a VDN
(a). From this VDN(a) the Avaya switch take over the call routing. I've tested the scenario but i received event error Error Code 57 (Timeout) when the strategy pass the call to this VDN(a).
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Macca

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Re: Avaya VDN is not picking up call
« Reply #3 on: July 21, 2008, 04:33:20 AM »
Hi,
How are you targetting the VDN?
Oe way to do it is to set up the VDN as
Type:ACD Queue
SST:2
Association: Full Diallable Nation Number
You can then just choose the ACD queue from the target bolock in your strategy.
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #4 on: July 21, 2008, 05:38:28 AM »
Hi Macca,

I forcing calls to the VDN using a force function (block) in IRD. Yes, that is what i've configured the DN type and switch specific type for the VDN in CME.
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #5 on: July 21, 2008, 05:40:45 AM »
Macca,

How do i add (Association: Full Diallable Nation Number) in the DN properties? Just type it in?
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Offline Fra

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Re: Avaya VDN is not picking up call
« Reply #6 on: July 21, 2008, 08:14:16 AM »
What about our beloved Troute function?
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Offline BenTaylor

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Re: Avaya VDN is not picking up call
« Reply #7 on: July 21, 2008, 12:35:18 PM »
How is the extension configured on the Avaya? If you do list extension-type is it configured as a vdn-extension or hunt-group?
« Last Edit: July 21, 2008, 12:38:26 PM by BenTaylor »
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #8 on: July 21, 2008, 02:00:37 PM »
Hi Ben,

The Route Point where the routing strategy is loaded is a VDN type in Avaya (with adjunct link) and the target ACD Queue in the routing strategy i also a VDN type defined in Avaya (without adjunct link).
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Offline BenTaylor

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Re: Avaya VDN is not picking up call
« Reply #9 on: July 21, 2008, 02:12:27 PM »
What happens if you configure it as a Routing Point with SST=1?
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #10 on: July 21, 2008, 02:45:33 PM »
I have changed from ACD Queue SST2 to Routing Point SST1 but still doesn't worked. Guys any idea? Or maybe it is on the switch side?
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Offline René

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Re: Avaya VDN is not picking up call
« Reply #11 on: July 21, 2008, 03:10:47 PM »
Aizham,

My opinion is that the issue is on switch side. What happens when dialing this number from standard hardphone? Is the call queued and waiting for available agent?

Could you post TServer log showing unsuccessful attempt to route a call to this VDN (either using Force or TRoute)?

R.
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Offline cavagnaro

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Re: Avaya VDN is not picking up call
« Reply #12 on: July 21, 2008, 03:13:37 PM »
Eh...and what does TServer logs says when it tries to monitor the DN?
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Macca

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Re: Avaya VDN is not picking up call
« Reply #13 on: July 22, 2008, 01:09:19 AM »
[quote author=aizham link=topic=3155.msg12908#msg12908 date=1216618845]
Macca,

How do i add (Association: Full Diallable Nation Number) in the DN properties? Just type it in?

[/quote]

Hi,

Yup just type in the number and it'll be fine.

I think you're right, using the TRoute function would be a better way of delivering the call. What do you have configured on the Vector script? Is it possible that the call is not being answered by the VDN, so Genesys doesn't relinquish control of the call.

What do you have set for  'route-thru-queue'?
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Offline aizham

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Re: Avaya VDN is not picking up call
« Reply #14 on: July 22, 2008, 01:23:53 AM »
Rene/Cavagnaro,

Below are the logs of tserver:

22:09:46.285 Trc 04541 RequestRouteCall received from [476] (00000034 routing_server 10.9.2.194:2019)
message RequestRouteCall
AttributeThisDN '17016'
AttributeConnID 00660197a04b93c4
AttributeOtherDN '17017'
AttributeExtensions [57] 00 03 00 00..
'CUSTOMER_ID' 'Resources'
'VQ' ''
'SWITCH' 'Avaya_Switch'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeReferenceID 1286
22:09:46.285 Int 04543 Interaction message "RequestRouteCall" received from 476 ("routing_server")
@22:09:46.2850 [gctmi] Distributing request RequestRouteCall
@22:09:46.2850 [asai] Party [00660197a04b93c4:17016,s809,tRP,rDST,lINT] (reqRouteCall)
TP_AsaiData
FACILITY  CRV:8078
Facility: INVOKE
InvokeId: 2
Operation: RouteSelect
CalledNum: (unknown),'17017'
@22:09:46.2850 [>>] 08 00 00 1B 08 02 80 78 62 96 1C 13 91 A1 10 02 01 02 02 01 B7 40 08 70 06 80 31 37 30 31 37
@22:09:46.3010 [<<] 08 00 00 17 08 02 00 78 5A 96 1C 0F 91 A1 0C 02 01 01 02 01 B9 40 04 08 02 81 90
TP_AsaiData
RELEASE_COMPLETE  CRV:78
Facility: INVOKE
InvokeId: 1
Operation: RouteEnd
Cause: C_NORMAL
@22:09:46.3010 [asai] (processOperRouteEnd)
@22:09:46.3010 [gctmi] request RequestRouteCall deactivated in reqMgr
@22:09:46.3010 [gctmi] TMsg [EventRouteUsed(17016)] distributing to model
@22:09:46.3010 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventRouteUsed
@22:09:46.3010 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processRouteUsed
@22:09:46.3010 [gctm] Call [00660197a04b93c4/16cb,sOG,tOG,l1] RouteQueue waits for matching divert/r-used.
@22:09:46.3010 [gctmi] TMsg [EventRouteUsed(17016)] (re)distributing to model in 250mS
@22:09:46.3010 [gctmi] request RequestRouteCall deactivated in reqMgr
@22:09:46.3010 [gctmi] TMsg [EventDiverted(17016)] distributing to model
@22:09:46.3010 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventDiverted
@22:09:46.3010 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processDiverted
@22:09:46.3010 [gctmi] TMsg [EventDiverted(17016)] (re)distributing to model in 250mS
@22:09:46.3480 [<<] 08 00 00 1B 08 02 BA 4E 62 96 1C 13 91 A1 10 02 01 02 02 01 95 40 08 10 02 16 CB 96 47 01 99
TP_AsaiData
FACILITY  CRV:ba4e
Facility: INVOKE
InvokeId: 2
Operation: EventReport
CallID[1]: 5835
Event[1]: Redirected
@22:09:46.3480 [asai] (processEvReportRedirected)
@22:09:46.3480 [gctmi] TMsg [EventReleased(17016)] distributing to model
@22:09:46.3480 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventReleased
@22:09:46.3480 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processReleased
@22:09:46.3480 [gctmi] TMsg [EventRouteUsed(17016)] (re)distributing to model in 250mS
@22:09:46.3480 [<<] 08 00 00 46 08 02 BA 4F 62 96 1C 3E 91 A1 3B 02 01 02 02 01 95 40 33 10 02 16 CB 6C 0B 81 30 31 32 33 36 30 36 33 39 35 70 05 81 33 30 30 30 96 0A 03 80 81 95 47 01 91 49 06 8C 31 37 30 31 B7 7C 08 00 01 16 CB 48 84 98 F1
TP_AsaiData
FACILITY  CRV:ba4f
Facility: INVOKE
InvokeId: 2
Operation: EventReport
CallID[1]: 5835
CallingNum: (ISDN_telephony),'0123606395'
CalledNum: (ISDN_telephony),'3000'
TrunkGroupId[1]: (dir/gr/memb),0/1/21
Event[1]: Offered
Domain[1]: (VDN),'17017'
UniversalCallId: 00 01 16 CB 48 84 98 F1
@22:09:46.3480 [asai] (processEvReportOffered)
@22:09:46.3480 [gctmi] TMsg [EventQueued(17017)] distributing to model
@22:09:46.3480 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventQueued
@22:09:46.3480 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processQueued
@22:09:46.3480 [asai] Call [00660197a04b93c4/16cb,sOG,tOG,l1] (createParty)
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] created.
@22:09:46.3480 [asai] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] (AsaiIntParty)
@22:09:46.3480 [asai] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] setting id to 0
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17016,s809,tRP,rDST,lINT] rls-party certain match to EventQueued
@22:09:46.3480 [gctm] Call [00660197a04b93c4/16cb,sOG,tOG,l1] ReleaseParty match found.
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17016,s809,tRP,rDST,lINT] processRouteUsed
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17016,s809,tRP,rDST,lINT] Changing state to 9
@22:09:46.3480 [gctmi] request RequestRouteCall removed from reqMgr
@22:09:46.3480 [0] 7.5.009.00 distribute_response: message EventRouteUsed
AttributeEventSequenceNumber 000000000000d4f6
AttributeTimeinuSecs 348000
AttributeTimeinSecs 1216649386 (22:09:46)
AttributeExtensions [35] 00 02 01 00..
'G3Cause' 625
'UCID' bin: F1 98 84 48.. (len=8)
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '17017'
AttributeOtherDNRole 1
AttributeOtherDN '0123606395'
AttributeThisDNRole 2
AttributeThisDN '17016'
AttributeANI '0123606395'
AttributeDNIS '3000'
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID '29FN0B80GH0NFB3GIDAVMT2M7G0006CB'
AttributeConnID 00660197a04b93c4
AttributeCallID 5835
AttributeCallType 2
AttributeNetworkCallID 1216649457
AttributeThisQueue '17016'
AttributeCallState 0
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeReferenceID 1286
@22:09:46.3480 [ISCC] Debug: Translate: '0123606395' -> ''; result 1 ()
22:09:46.348 Int 04544 Interaction message "EventRouteUsed" generated
22:09:46.348 Trc 04542 EventRouteUsed sent to [476] (00000034 routing_server 10.9.2.194:2019)
22:09:46.348 Trc 04542 EventRouteUsed sent to [448] (00000039 reporting_statserver 10.9.2.195:2393)
22:09:46.348 Trc 04542 EventRouteUsed sent to [472] (0000002f ccpulse_statserver 10.9.2.195:2706)
22:09:46.348 Trc 04542 EventRouteUsed sent to [432] (00000004 bpi_statserver 10.9.2.194:2451)
22:09:46.348 Trc 04542 EventRouteUsed sent to [396] (00000002 routing_statserver 10.9.2.194:2437)
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17016,s9,tRP,rDST,lINT] processDiverted
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17016,s9,tRP,rDST,lINT] Changing state to 0
@22:09:46.3480 [0] 7.5.009.00 distribute_event: message EventDiverted
AttributeEventSequenceNumber 000000000000d4f7
AttributeTimeinuSecs 348000
AttributeTimeinSecs 1216649386 (22:09:46)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: F1 98 84 48.. (len=8)
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '17017'
AttributeOtherDNRole 1
AttributeOtherDN '0123606395'
AttributeThisDNRole 2
AttributeThisDN '17016'
AttributeANI '0123606395'
AttributeDNIS '3000'
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID '29FN0B80GH0NFB3GIDAVMT2M7G0006CB'
AttributeConnID 00660197a04b93c4
AttributeCallID 5835
AttributeCallType 2
AttributeNetworkCallID 1216649457
AttributeThisQueue '17016'
AttributeCallState 0
@22:09:46.3480 [ISCC] Debug: Translate: '0123606395' -> ''; result 1 ()
22:09:46.348 Int 04544 Interaction message "EventDiverted" generated
22:09:46.348 Trc 04542 EventDiverted sent to [448] (00000039 reporting_statserver 10.9.2.195:2393)
22:09:46.348 Trc 04542 EventDiverted sent to [476] (00000034 routing_server 10.9.2.194:2019)
22:09:46.348 Trc 04542 EventDiverted sent to [472] (0000002f ccpulse_statserver 10.9.2.195:2706)
22:09:46.348 Trc 04542 EventDiverted sent to [432] (00000004 bpi_statserver 10.9.2.194:2451)
22:09:46.348 Trc 04542 EventDiverted sent to [396] (00000002 routing_statserver 10.9.2.194:2437)
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17016,s0,tRP,rDST,lINT] processRouteUsed
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17016,s0,tRP,rDST,lINT] EventRouteUsed ignored, already in state.
@22:09:46.3480 [ISCC] Debug: Party removed [ssp view]:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:000016cb nw:00000000:000116cb488498f1 t:2
- p:01be4b80 @ c:00660197a04b93c4,017ec9b0 r:2 t:0 s:0 n:17016
  p:01beb0b8 @ c:00660197a04b93c4,017ec9b0 r:2 t:0 s:0 n:17017
@22:09:46.3480 [ISCC] Debug: Party removed:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000 p:1 i:000016cb nw:000116cb488498f1 t:2
- p:0000000000000000,01be4b80 @ c:00660197a04b93c4,017ec9b0 r:2 ------ n:17016:
@22:09:46.3480 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n:17016:
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17016,s0,tRP,rDST,lINT] deleting.
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] distribute
@22:09:46.3480 [gctmi] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] processQueued
@22:09:46.3480 [gctm] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] Changing state to 9
@22:09:46.3480 [ISCC] Debug: Party added [ssp view]:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000,0000000000000000 p:1 i:000016cb nw:00000000:000116cb488498f1 t:2
+ p:01beb0b8 @ c:00660197a04b93c4,017ec9b0 r:2 t:0 s:0 n:17017
@22:09:46.3480 [ISCC] Debug: Party added:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000 p:1 i:000016cb nw:000116cb488498f1 t:2
+ p:0000000000000000,01beb0b8 @ c:00660197a04b93c4,017ec9b0 r:2 ------ n:17017:
@22:09:46.3480 [0] 7.5.009.00 distribute_event: message EventQueued
AttributeEventSequenceNumber 000000000000d4f8
AttributeTimeinuSecs 348000
AttributeTimeinSecs 1216649386 (22:09:46)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: F1 98 84 48.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN '0123606395'
AttributeThisDNRole 2
AttributeThisDN '17017'
AttributeThisTrunk 65557
AttributeANI '0123606395'
AttributeDNIS '3000'
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID '29FN0B80GH0NFB3GIDAVMT2M7G0006CB'
AttributeConnID 00660197a04b93c4
AttributeCallID 5835
AttributeCallType 2
AttributeNetworkCallID 1216649457
AttributeThisQueue '17017'
AttributeCallState 0
@22:09:46.3480 [ISCC] Debug: Translate: '0123606395' -> ''; result 1 ()
22:09:46.348 Int 04544 Interaction message "EventQueued" generated
22:09:46.348 Trc 04542 EventQueued sent to [448] (00000039 reporting_statserver 10.9.2.195:2393)
22:09:46.348 Trc 04542 EventQueued sent to [396] (00000002 routing_statserver 10.9.2.194:2437)
22:09:46.348 Trc 04542 EventQueued sent to [472] (0000002f ccpulse_statserver 10.9.2.195:2706)
22:09:46.348 Trc 04542 EventQueued sent to [432] (00000004 bpi_statserver 10.9.2.194:2451)
@22:09:46.3790 [<<] 08 00 00 2A 08 02 BA 4F 62 96 1C 22 91 A1 1F 02 01 02 02 01 95 40 17 08 02 81 E5 0C 06 80 23 23 23 23 23 10 02 16 CB 96 44 01 81 47 01 84
TP_AsaiData
FACILITY  CRV:ba4f
Facility: INVOKE
InvokeId: 2
Operation: EventReport
Cause: 101
ConnectedNum[1]: (unknown),'#####'
CallID[1]: 5835
PartyId[1]: 1
Event[1]: Disconnect
@22:09:46.3790 [asai] (processEvReportDisconnect)
@22:09:46.3790 [gctmi] TMsg [EventReleased()] distributing to model
@22:09:46.3790 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventReleased
@22:09:46.3790 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processReleased
@22:09:46.3790 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] EvRelease ignored for non-exist party.
@22:09:46.3940 [<<] 08 00 00 1B 08 02 BA 4F 62 96 1C 13 91 A1 10 02 01 02 02 01 BB 40 08 08 02 81 90 10 02 16 CB
TP_AsaiData
FACILITY  CRV:ba4f
Facility: INVOKE
InvokeId: 2
Operation: TP_CallEnded
Cause: C_NORMAL
CallID[1]: 5835
@22:09:46.3940 [asai] (processOperCallEnded)
@22:09:46.3940 [gctmi] TMsg [EventCallEnded()] (re)distributing to model in 500mS
@22:09:46.8950 [gctmi] TMsg [EventCallEnded()] distributing to model
@22:09:46.8950 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] distributing EventCallEnded
@22:09:46.8950 [gctmi] Call [00660197a04b93c4/16cb,sOG,tOG,l1] processCallEnded
@22:09:46.8950 [gctmi] Party [00660197a04b93c4:17017,s9,tRP,rDST,lINT] processReleased
@22:09:46.8950 [gctm] Party [00660197a04b93c4:17017,s9,tRP,rDST,lINT] sending abandoned, not released
@22:09:46.8950 [gctm] Party [00660197a04b93c4:17017,s9,tRP,rDST,lINT] Changing state to 0
@22:09:46.8950 [0] 7.5.009.00 distribute_event: message EventAbandoned
AttributeEventSequenceNumber 000000000000d4f9
AttributeTimeinuSecs 895000
AttributeTimeinSecs 1216649386 (22:09:46)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: F1 98 84 48.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN '0123606395'
AttributeThisDNRole 2
AttributeThisDN '17017'
AttributeANI '0123606395'
AttributeDNIS '3000'
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID '29FN0B80GH0NFB3GIDAVMT2M7G0006CB'
AttributeConnID 00660197a04b93c4
AttributeCallID 5835
AttributeCallType 2
AttributeNetworkCallID 1216649457
AttributeThisQueue '17017'
AttributeCallState 0
AttributeReliability 0
@22:09:46.8950 [ISCC] Debug: Translate: '0123606395' -> ''; result 1 ()
22:09:46.895 Int 04544 Interaction message "EventAbandoned" generated
22:09:46.895 Trc 04542 EventAbandoned sent to [448] (00000039 reporting_statserver 10.9.2.195:2393)
22:09:46.895 Trc 04542 EventAbandoned sent to [396] (00000002 routing_statserver 10.9.2.194:2437)
22:09:46.895 Trc 04542 EventAbandoned sent to [472] (0000002f ccpulse_statserver 10.9.2.195:2706)
22:09:46.895 Trc 04542 EventAbandoned sent to [432] (00000004 bpi_statserver 10.9.2.194:2451)
@22:09:46.8950 [gctm] Call [00660197a04b93c4/16cb,sOG,tOG,l0] Setting timer to 0M:7000mS
@22:09:46.8950 [ISCC] Debug: Party removed [ssp view]:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000,0000000000000000 p:1 i:000016cb nw:00000000:000116cb488498f1 t:2
- p:01beb0b8 @ c:00660197a04b93c4,017ec9b0 r:2 t:0 s:0 n:17017
@22:09:46.8950 [ISCC] Debug: Party removed:
@ c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000 p:1 i:000016cb nw:000116cb488498f1 t:2
- p:0000000000000000,01beb0b8 @ c:00660197a04b93c4,017ec9b0 r:2 ------ n:17017:
@22:09:46.8950 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n:17017:
@22:09:46.8950 [gctm] Party [00660197a04b93c4:17017,s0,tRP,rDST,lINT] deleting.
@22:09:46.8950 [asai] Call [00660197a04b93c4/16cb,sOG,t0M,l0] (~AsaiCall)
@22:09:46.8950 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 000000000000d4fa
AttributeTimeinuSecs 895000
AttributeTimeinSecs 1216649386 (22:09:46)
AttributeANI '0123606395'
AttributeDNIS '3000'
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID '29FN0B80GH0NFB3GIDAVMT2M7G0006CB'
AttributeConnID 00660197a04b93c4
AttributeCallID 5835
AttributeCallType 2
AttributeThisDN 'Avaya_Switch::'
@22:09:46.8950 [ISCC] Debug: Translate: '0123606395' -> ''; result 1 ()
@22:09:46.8950 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n::
@22:09:46.8950 [ISCC] Warning: No call is associated with the event, skipped
@22:09:46.8950 [ISCC] Warning: No call is associated with the event, skipped
@22:09:46.8950 [ISCC] Warning: No call is associated with the event, skipped
@22:09:46.8950 [ISCC] Warning: No call is associated with the event, skipped
22:09:46.895 Int 04544 Interaction message "EventReleased" generated
22:09:46.895 Trc 04542 EventReleased sent to [448] (00000039 reporting_statserver 10.9.2.195:2393)
22:09:46.895 Trc 04542 EventReleased sent to [472] (0000002f ccpulse_statserver 10.9.2.195:2706)
22:09:46.895 Trc 04542 EventReleased sent to [432] (00000004 bpi_statserver 10.9.2.194:2451)
22:09:46.895 Trc 04542 EventReleased sent to [396] (00000002 routing_statserver 10.9.2.194:2437)
@22:09:46.8950 [ISCC] Debug: Call destroyed:
- c:00660197a04b93c4,017ec9b0 @ m:0000000000000000,00000000 p:0 i:000016cb nw:000116cb488498f1 t:2
@22:09:46.8950 [ISCC] Debug: Call object is removed: c:00660197a04b93c4,00000000
@22:09:46.8950 [gctm] Call [00660197a04b93c4/16cb,sOG,t0M,l0] deleting.


Macca,

'route-thru-queue' is set to false. i'll try and change it to true and test it.
Logged
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