WFM 6.1 crashed IE5?

[Rhonda]

Hi there,

Anyone with solution?

I can't activate IE5 at all after installing WFM client onto the NT4 machine. Tried reinstalling IE5 but still failed to get it to work.

Appreciate some lights on this. THanks.

Rhonda

[RY]

What version of WFM are you using?6.1.00?

[RY]

(Sorry about a duplicate post)
We were using WFM 6.0 without any problems on NT and we are about to start evaluating 6.1.xxx from next week.

Can you please describe the problem in more detail, because I am now concerned about our system environment with IE built into Windows NT system, I think this problem might affect other parts of the operating system besides IE.

Thanks!

[Jeff]

I had a similar problem with our installation as well. I am looking into the problem right now. I think it has something to do with one of the dlls that workforce manager replaces during the setup.

[Vic]

I have looked through release notes for 6.1; however, it does not mention about IE crashing after installation.

I also looked through 6.0 and 5.1.6 release notes, but it does not mention anything.

Did you experience this problem on every machine you tried installing WFM on, or on a particular one only? In that case, what kind of machine is it?

We have not yet started evaluating WFM 6.1; however, I am very apprehensive about installing the product on the machine now. Do you need to reinstall NT to resolve the problem? Were you able to resolve the problem?

I would really appreciate any information you could pass my way.
Thanks,
Vic

[Peter]

FWIW I've installed WFM 6.1 on a Windows 2000 machine with IE 5.5. No problems were experienced with IE or WFM after the install. Both ran fine.

[Rhonda]

Hi RY,

yes, I am having WFM 6.1. I got some MDAC files, Jet.. files, and then WFM6.1 installed onto my NT4 machine. My IE5 was previously working fine, but I can't activate it at all after that.

Rhonda

[Rhonda]

I understand that WFM 6.1 is the version compliant with W2K. I have not try it on W2K yet, but I know in that platform the crystal report within WFM6.1 would not export report data correctly. Somehow, my trainer simulated the problem when trying to export data to Excel 2000, and an empty file was generated instead.

also trying running rotating schedules using [A],[B],[C] settings (can't remember the tab now), it didn't work. Genesys support working on it.

[Rhonda]

All 10 of my WFM NT clients can't run IE now. I am not sure how this can be resolved or what effort needed...still searching for it.

Not sure how WFM 5 works, but I am not impressed by WFM6.1. My users are complaining that many features are not there, and that they have to workaround some of the inconvenience. And here I am, looking for fixes for some of the bugs found...

[Rhonda]

did U install MDAC files or Jet... files. I loaded these 2 in before installing WFM. Could be that they overrides some of the window files.

If this is the case, I am going to let my Genesys consultant hear some music...

[Vic]

Rhonda,

trying running the following on your system:
(THIS COMMAND IS CASE SENSITIVE)

rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

This will check your internet explorer and tell you if it can be repaired.

here is the list of DLL files used by IE (it is huge)
it applies to:

Microsoft Internet Explorer version 5 for Windows 95
Microsoft Internet Explorer version 5 for Windows 98
Microsoft Internet Explorer version 5 for Windows NT 3.51
Microsoft Internet Explorer version 5 for Windows NT 4.0
Microsoft Internet Explorer version 5.5 for Windows 2000

----------------------------------


Windows NT (Intel)
File Verification
File name Version
---------------

Actxprxy.dll 5.00.2014.0200
Advpack.dll 5.00.2014.0200
Asctrls.ocx 5.00.2014.0200
Bindfile.dll 5.00.2014.0200
Browselc.dll 5.00.2014.0200
Browseui.dll 5.00.2014.0200
C_20866.nls
C_28592.nls
C_28595.nls
Cabinet.dll 1.0.601.4
Cdfview.dll 5.00.2014.0200
Certmgr.msc
Ckcnv.exe 5.00.2014.0200
Comcat.dll 4.71.1441.1
Comctl32.dll 5.80.2014.0200
Corpol.dll 1998.3.6045.0
Crypt32.dll 5.131.1877.3
Cryptdlg.dll 5.0.1555.1
Cryptext.dll 5.131.1877.3
Cryptnet.dll 5.131.1877.3
Cryptui.dll 5.131.1877.3
Digest.dll 5.00.2014.0200
Dispex.dll 5.0.0.3128
Dssbase.dll 5.0.1877.3
Dsssig.exe 5.0.1877.3
Es.dll 1998.9.1001.0
Esenu.dll 1998.9.1001.0
Esserver.exe 1998.9.1001.0
Esshared.dll 1998.9.1001.0
Estier2.dll 1998.9.1001.0
Grpconv.exe 5.0.1946.1
Hlink.dll 5.0.0.2278
Homepage.inf
Icmfilter.dll 1.0.0.1
Ie4uinit.exe 5.00.2014.0200
Iedkcs32.dll 15.00.2014.0200
Iepeers.dll 5.00.2014.0200
Iernonce.dll 5.00.2014.0200
Iesetup.dll 5.00.2014.0200
Ieuinit.inf
Imgutil.dll 5.00.2014.0200
Inetcpl.cpl 5.00.2014.0200
Inetcplc.dll 5.00.2014.0200
Initpki.dll 5.131.1877.3
Inseng.dll 5.00.2014.0200
Jobexec.dll 5.0.0.1
Jscript.dll 5.0.0.3511
Jsproxy.dll 5.00.2014.0200
Licmgr10.dll 5.00.2014.0200
Loadwc.exe 5.00.2014.0200
Mlang.dll 5.00.2014.0200
Mmefxe.ocx 6.0.6.1105
Mmutilse.dll 6.0.6.1105
Mobsync.dll 5.00.2014.0200
Mobsync.exe 5.00.2014.0200
Msapsspc.dll 5.0.0.7729
Mscat32.dll 5.131.1877.3
Mshta.exe 5.00.2014.0200
Mshtml.dll 5.00.2014.0200
Mshtml.tlb 5.00.2014.0200
Mshtmled.dll 5.00.2014.0200
Mshtmler.dll 5.00.2014.0200
Msident.dll 5.00.2014.0200
Msidle.dll 5.00.2014.0200
Msidntld.dll 5.00.2014.0200
Msieftp.dll 5.00.2014.0200
Msls31.dll 3.10.337.0
Msnsspc.dll 6.0.0.7753
Msoss.dll 5.131.1877.3
Msr2c.dll 1.0.4211.0
Msr2cenu.dll 1.0.4211.0
Msrating.dll 5.00.2014.0200
Mssign32.dll 5.131.1877.3
Mssip32.dll 5.131.1877.3
Msxml.dll 5.00.2014.0200
Occache.dll 5.00.2014.0200
Plugin.ocx 5.00.2014.0200
Pngfilt.dll 5.00.2014.0200
Proctexe.ocx 6.0.6.1105
Psbase.dll 5.0.1877.3
Pstorec.dll 5.0.1877.3
Pstorerc.dll 5.0.1877.3
Pstores.exe 5.0.1877.3
Regsvr32.exe 5.0.1585.1
Rsabase.dll 5.0.1877.3
Rsaci.rat
Rsasig.dll 5.0.1877.3
Schannel.dll 4.84.1900.1877
Scrobj.dll 1.0.0.3511
Scrrun.dll 5.0.0.3511
Sendmail.dll 5.00.2014.0200
Sens.exe 5.00.2014.0200
Sensapi.dll 5.00.2014.0200
Senscfg.dll 5.00.2014.0200
Setupapi.dll 4.0.1381.10
Setupwbv.dll 5.00.2014.0200
Shdoc401.dll 5.00.2014.0200
Shdoclc.dll 5.00.2014.0200
Shdocvw.dll 5.00.2014.0200
Shfolder.dll 5.00.2014.0200
Shlwapi.dll 5.00.2014.0200
Softpub.dll 5.131.1877.3
T2embed.dll 0.2.0.69
Tdc.ocx 1.2.0.31
Thumbvw.dll 5.00.2014.0200
Url.dll 5.00.2014.0200
Urlmon.dll 5.00.2014.0200
Userstub.exe 5.00.2014.0200
Vbscript.dll 5.0.0.3511
Webcheck.dll 5.00.2014.0200
Wininet.dll 5.00.2014.0200
Wintrust.dll 5.131.1877.3
Wldap32.dll 5.0.1579.0
Wshext.dll 5.0.531.7
Wshom.ocx 5.0.531.7
Xenroll.dll 5.131.1877.3
File Registration
Actxprxy.dll
Asctrls.ocx
Browseui.dll
Cdfview.dll
Comcat.dll
Comctl32.dll
Corpol.dll
Cryptdlg.dll
Digest.dll
Dispex.dll
Dssbase.dll
Hlink.dll
Icmfilter.dll
Iepeers.dll
Iesetup.dll
Imgutil.dll
Inetcpl.cpl
Initpki.dll
Inseng.dll
Jscript.dll
Licmgr10.dll
Mlang.dll
Mmefxe.ocx
Mobsync.dll
Msapsspc.dll
Mshta.exe
Mshtml.dll
Mshtmled.dll
Msident.dll
Msieftp.dll
Msnsspc.dll
Msr2c.dll
Msrating.dll
Msxml.dll
Occache.dll
Oleaut32.dll
Plugin.ocx
Pngfilt.dll
Proctexe.ocx
Pstores.exe
Rsabase.dll
Scrobj.dll
Sendmail.dll
Setupwbv.dll
Shdoc401.dll
Shdocvw.dll
Tdc.ocx
Thumbvw.dll
Urlmon.dll
Vbscript.dll
Webcheck.dll
Wininet.dll

Windows NT (Alpha)
File Verification
File name Version
--------------

Actxprxy.dll 5.00.2014.0200
Advpack.dll 5.00.2014.0200
Asctrls.ocx 5.00.2014.0200
Atl.dll 2.0.7024.0
Bindfile.dll 5.00.2014.0200
Browselc.dll 5.00.2014.0200
Browseui.dll 5.00.2014.0200
C_20866.nls
C_28592.nls
C_28595.nls
Cabinet.dll 1.0.601.4
Cdfview.dll 5.00.2014.0200
Certmgr.msc
Ckcnv.exe 5.00.2014.0200
Comctl32.dll 5.80.2014.0200
Corpol.dll 1998.3.6025.0
Crypt32.dll 5.131.1877.3
Cryptdlg.dll 5.0.1555.1
Cryptext.dll 5.131.1877.3
Cryptnet.dll 5.131.1877.3
Cryptui.dll 5.131.1877.3
Digest.dll 5.00.2014.0200
Dispex.dll 5.0.0.3128
Dssbase.dll 5.0.1877.3
Dsssig.exe 5.0.1877.3
Es.dll 1998.9.1001.0
Esenu.dll 1998.9.1001.0
Esserver.exe 1998.9.1001.0
Esshared.dll 1998.9.1001.0
Estier2.dll 1998.9.1001.0
Hlink.dll 5.0.0.2278
Homepage.inf
Ie4uinit.exe 5.00.2014.0200
Iedkcs32.dll 15.00.2014.0200
Iepeers.dll 5.00.2014.0200
Iernonce.dll 5.00.2014.0200
Iesetup.dll 5.00.2014.0200
Ieuinit.inf
Imgutil.dll 5.00.2014.0200
Inetcpl.cpl 5.00.2014.0200
Inetcplc.dll 5.00.2014.0200
Initpki.dll 5.131.1877.3
Inseng.dll 5.00.2014.0200
Jobexec.dll 5.0.0.1
Jscript.dll 5.0.0.3511
Jsproxy.dll 5.00.2014.0200
Licmgr10.dll 5.00.2014.0200
Loadwc.exe 5.00.2014.0200
Mlang.dll 5.00.2014.0200
Mmefxe.ocx 2.0.0.7310
Mmutilse.dll 2.0.0.7310
Mobsync.dll 5.00.2014.0200
Mobsync.exe 5.00.2014.0200
Msapsspc.dll 5.0.0.7729
Mscat32.dll 5.131.1877.3
Mshta.exe 5.00.2014.0200
Mshtml.dll 5.00.2014.0200
Mshtml.tlb 5.00.2014.0200
Mshtmled.dll 5.00.2014.0200
Mshtmler.dll 5.00.2014.0200
Msident.dll 5.00.2014.0200
Msidle.dll 5.00.2014.0200
Msidntld.dll 5.00.2014.0200
Msieftp.dll 5.00.2014.0200
Msls31.dll 3.10.337.0
Msnsspc.dll 6.0.0.7753
Msoss.dll 5.131.1877.3
Msrating.dll 5.00.2014.0200
Mssign32.dll 5.131.1877.3
Mssip32.dll 5.131.1877.3
Msxml.dll 5.00.2014.0200
Occache.dll 5.00.2014.0200
Plugin.ocx 5.00.2014.0200
Pngfilt.dll 5.00.2014.0200
Psbase.dll 5.0.1877.3
Pstorec.dll 5.0.1877.3
Pstorerc.dll 5.0.1877.3
Pstores.exe 5.0.1877.3
Regsvr32.exe 5.0.1585.1
Rsabase.dll 5.0.1877.3
Rsaci.rat
Rsasig.dll 5.0.1877.3
Schannel.dll 4.84.1900.1877
Scrobj.dll 1.0.0.3511
Scrrun.dll 5.0.0.3511
Sendmail.dll 5.00.2014.0200
Sens.exe 5.00.2014.0200
Sensapi.dll 5.00.2014.0200
Senscfg.dll 5.00.2014.0200
Setupapi.dll 4.0.1381.10
Setupwbv.dll 5.00.2014.0200
Shdoc401.dll 5.00.2014.0200
Shdoclc.dll 5.00.2014.0200
Shdocvw.dll 5.00.2014.0200
Shfolder.dll 5.00.2014.0200
Shlwapi.dll 5.00.2014.0200
Softpub.dll 5.131.1877.3
T2embed.dll 0.2.0.69
Tdc.ocx 1.2.0.31
Thumbvw.dll 5.00.2014.0200
Url.dll 5.00.2014.0200
Urlmon.dll 5.00.2014.0200
Userstub.exe 5.00.2014.0200
Vbscript.dll 5.0.0.3511
Webcheck.dll 5.00.2014.0200
Wininet.dll 5.00.2014.0200
Wintrust.dll 5.131.1877.3
Wldap32.dll 5.0.1579.0
Wshext.dll 5.0.531.7
Wshom.ocx 5.0.531.7
Xenroll.dll 5.131.1877.3
File Registration
Actxprxy.dll
Asctrls.ocx
Atl.dll
Browseui.dll
Cdfview.dll
Comcat.dll
Comctl32.dll
Corpol.dll
Cryptdlg.dll
Digest.dll
Dispex.dll
Dssbase.dll
Hlink.dll
Iepeers.dll
Iesetup.dll
Imgutil.dll
Inetcpl.cpl
Initpki.dll
Inseng.dll
Jscript.dll
Licmgr10.dll
Mlang.dll
Mmefxe.ocx
Mobsync.dll
Msapsspc.dll
Mshta.exe
Mshtml.dll
Mshtmled.dll
Msident.dll
Msieftp.dll
Msnsspc.dll
Msrating.dll
Msxml.dll
Occache.dll
Oleaut32.dll
Plugin.ocx
Pngfilt.dll
Pstores.exe
Rsabase.dll
Scrobj.dll
Sendmail.dll
Setupwbv.dll
Shdoc401.dll
Shdocvw.dll
Tdc.ocx
Thumbvw.dll
Urlmon.dll
Vbscript.dll
Webcheck.dll
Wininet.dll

[Rhonda]

Thanks Vic,

will try it out. Thanks for your help.

[Vic]

Did it work?

[Naoki]

Vic, Rhonda:
have you tried using ICD with WFM? I want to propose to my company to use workforce manager to create schedules and then combine it with inbound routing, but I cannot find any good examples or case studies for it.

Would you have some documents you could send me?

Thank you in advance,
Naoki

[richard]

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