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Author Topic: Call Concetrator stops receiving events  (Read 3640 times)

Victor

  • Guest
Call Concetrator stops receiving events
« on: January 01, 1970, 12:00:00 AM »
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Hi, did anyone experience a similar problem where Call Concetrator after operating for a few hours would suddently stop receiving any events from the TServer? Looking through the logs, it claims that no calls were placed, even though there are. Thanks, Vic

Rob Townsend

  • Guest
Call Concetrator stops receiving events
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • Are you running processes on Windows NT? If you are, make sure there are no screen savers other than blank screen enabled. This could be your problem.

    Victor

    • Guest
    Call Concetrator stops receiving events
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • No, Call Concentrator is running on UNIX. It seems like it just stops to receive events about any calls from TServer. Weird...