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Offline matjon

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Admin manual for CCPulse?
« on: November 04, 2008, 07:05:25 PM »
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Hey guy!

I heard there is supposed to be an Administrators manuel for CCPulse somewhere around here. Anyone that can point me in the right direction?
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Offline cavagnaro

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Re: Admin manual for CCPulse?
« Reply #1 on: November 04, 2008, 07:08:33 PM »
CCPulse > Help > Contents
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Offline matjon

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Re: Admin manual for CCPulse?
« Reply #2 on: November 04, 2008, 07:39:12 PM »
[quote author=cavagnaro link=topic=3499.msg14820#msg14820 date=1225825713]
CCPulse > Help > Contents
[/quote]

That one I have found, maybe I misunderstood something but I thought there was a more extensive manual with guides for scripts etc?
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tony

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Re: Admin manual for CCPulse?
« Reply #3 on: November 04, 2008, 08:26:57 PM »
Yes - but you need to search for it, within the Forum...

Try Search>"Rough Guides" and look for the one with "Real Time Reporting" on it... ;)

Tony
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Offline daveg

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Re: Admin manual for CCPulse?
« Reply #4 on: November 05, 2008, 10:24:56 AM »
Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.
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Offline matjon

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Re: Admin manual for CCPulse?
« Reply #5 on: November 11, 2008, 12:59:59 PM »
[quote author=daveg link=topic=3499.msg14843#msg14843 date=1225880696]
Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.
[/quote]

Sounds just about right! Got a link for it?
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Offline daveg

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Re: Admin manual for CCPulse?
« Reply #6 on: November 11, 2008, 01:31:45 PM »
You can browse for it on the Genesys Support web site, assuming you have access to it. Otherwise you'll have to get it from your Genesys partner or supplier.
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