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Offline Pioneer

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wrap-up-time and multisite question
« on: November 20, 2008, 09:39:51 AM »
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Guys, I have a question for you. I'm trying to setup a routing between Alcatel 4400 and Erricson MD110. All settings are accodring to Genesys manual. There is a small problem: wrap-up-time setting is not transfered during a multisite call and agent becomes in Ready state just after the call. Any solution?
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Offline Timur Karimov

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Re: wrap-up-time and multisite question
« Reply #1 on: November 20, 2008, 12:06:01 PM »
HI there!
Did you meen that seting up wrap-up timer to agent don't work if call arrive from another site? But if call maked from site there agent belong it's work normal?

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Offline cavagnaro

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Re: wrap-up-time and multisite question
« Reply #2 on: November 21, 2008, 04:49:07 AM »
At Alcatel environment Genesys wrapup doesn't affect the agent as it is ruled by RSI or Pilot values...
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