There are two methods to import calling list records
1. Import function in Outbound Contact Manager (OCM)
2. OCS SDK (separate license and programming effect are required!)
OCM accepts ASCII text file as import calling list records, one record per line. Many mandatory data fields can be omitted; thus, default values will be automatically inserted by OCM.
Below is a list of system fields for Genesys 7.2 OCS
Please verify them with the version you're using.
[font=Courier]
No. Field name Default value Remark
1 record_id N/A Must be omitted; assigned by OCM
2 contact_info None Must be given; the called number
3 contact_info_type Home Phone Possible value are {Business With Extension, Direct Business Phone, E-mail Address, Home Phone, Mobile, Modem, No Contact Type, Pager, Pin Pager, Vacation Phone, Voice Mail}
4 record_type General To be omitted; use default value
5 record_status Ready To be omitted; use default value
6 call_result Unknown Call Result Must be set to 'Ok'
7 attempt 0 To be omitted; use default value
8 dial_sched_time None Omitted
9 call_time None Omitted
10 daily_from 8:00:00 AM Should be set according to application 24-hour format: hh:mm:ss, zero-filled
11 daily_till 6:00:00 PM Should be set according to application 24-hour format: hh:mm:ss, zero-filled
12 tz_dbid PST Must be set to local Time Zone code
13 campaign_id None Omitted
14 agent_id None Omitted
15 chain_id N/A Running number in an import call list per Customer
16 app_id None Omitted
17 chain_n 0 Set to 1 for single contact/customer; Set to 1,2,3,4,... for multiple contacts/customer of the same chain_id
18 email_subject None Omitted
19 email_template_id None Omitted
20 group_id None Omitted
21 media_ref None Omitted
22 switch_id None Omitted
23 treatments None Omitted[/font]
User-defined fields are similar; they may be omitted if they are configured as "optional"
In general, a site-specific conversation program will be programmed to retrieve customer record fields and to generate *.lst file.
Hope it saves your time by combinating above Excel macro file
