IRD 7.6 Crash while klicking in Email Target Object [solved]

[Nicolas]

Hello community,

I have a virtual Windows 2003 Enterprise Server with all Genesys components installed. This is laying on a VMware Host Machine in our LAN.

I am working with IRD 7.6.100.07 on my Windows XP Professional Laptop and connect to the Genesys machine to edit routing strategies.

The problem occurs when opening an email target object and trying to open the dropdown lists under "Queues" heading. Then IRD crashes with normal Windows error dialog about sending this stuff to Microsoft.
First I thought I destroyed my current routing strategy, but it occurs on totally different routing strategies as well. Further it works on the virtual Genesys machine itself without problems! (but there I have sluggish performance, therefore I prefer my local IRD installation).

Now I tried to use Windows XP's compatibility mode (emulate Windows 2000) - but no success. Then I tried another machine (OS: Windows Server 2003 Standard) and there it works!
Well ... this would be an alternative but it is not my primary machine and I would like to edit my strategies on my primary machine...


...........OK I JUST NOW SOLVED IT!!! (sometimes it helps to write it down then you find out things you can try in addition..  )

Sry for posting this still, but now I wrote it and maybe it helps s. o. else!

[b]SOLUTION: Use compatibility mode for IRD and deactivate visual styles![/b]


Regards,
Nicolas

[René]

Hi Nicolas,

I met that issue as well. It's confirmed to be a bug in IRD and Genesys is working on a hotfix...

Thanks for the workaround - it makes the life easier

R.

[Nicolas]

Hello René,

thanks for you feedback - I'm glad that this helps others as well!

But where can I figure out that Genesys is aware of such things?
The only way I know is open customer related support requests - but this one was a problem without being a customer involved with. Read only "solution search" on the Genesys website did not came up with a problem in the actual IRD version (I found lots of similar problems related to 7.0 or 6.5).

Nicolas

[René]

Hi Nicolas,

I know that Genesys is working on that as the support ticket was opened by my colleague . We found that issue once testing IRD on Windows Vista.

Some knows issues are listed in the release notes but I'm not aware of any way to get list of issues Genesys is currently working on to fix.

R.

[Nicolas]

Ah okay thanks.