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Author Topic: CCPulse  (Read 3750 times)

Offline lekie

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CCPulse
« on: April 26, 2009, 04:11:28 AM »
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Hi All,

Have some one know the solution to get the value of Inbound call from CCPulse?
I would like to know the period of highest Inbound call everyday.

Thank you in advance,
Lekie
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Offline lekie

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Re: CCPulse
« Reply #1 on: April 26, 2009, 04:13:54 AM »
Can I use VB Script or set excute file in Action?
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Offline mark

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Re: CCPulse
« Reply #2 on: April 27, 2009, 07:51:07 AM »
Possibly haven't understood you..

Historical reporting should cover this for you, or, if it needs to be in CCPulse, CCPulse+ would show you the call volumes for given periods of time.
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Offline Adam_W

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Re: CCPulse
« Reply #3 on: April 27, 2009, 10:26:06 AM »
Also, in case this is what you mean, you should be able to find out the maximum number of inbound calls in a particular queue during a certain time period using the Maximum_Calls statistical type.

If you don't have this, create it using:

Category: MaxNumber
Subject: DNAction
Main Mask: CallWait
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