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Offline bounty

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wrap-up-time on group or RSI ?
« on: June 24, 2009, 08:20:57 AM »
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Hello,

Is it possible to define the option "wrap-up-time" elsewhere as on the "agent-login". I would like to put it on an agent-group or on a RSI.

Thanks
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Offline Adam_W

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Re: wrap-up-time on group or RSI ?
« Reply #1 on: June 24, 2009, 01:15:04 PM »
I'm not sure which PBX you're using but on the 4400 you can configure the "Auto wrap-up timer" on the RSI to the required number of milliseconds.
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Re: wrap-up-time on group or RSI ?
« Reply #2 on: June 24, 2009, 01:52:51 PM »
It's exactly the problem what I have : I'am migrating from OXE4400 to Cisco CM.
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Offline cavagnaro

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Re: wrap-up-time on group or RSI ?
« Reply #3 on: June 24, 2009, 03:51:40 PM »
That is like chaging your Mercedes for a Toyota...
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Re: wrap-up-time on group or RSI ?
« Reply #4 on: July 03, 2009, 06:26:59 AM »
A better answer please  ???
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Offline turboquentin

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Re: wrap-up-time on group or RSI ?
« Reply #5 on: July 03, 2009, 02:36:13 PM »
Hi
CM does not know the term wrap-up you manage from T-server option or set wrap-up on Agent Login option.




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