Genesys Technical Support Consultant in West Midlands, UK (Permanent Position)

[Genesys CTI Forum Administration Team]

[u]Overview:[/u]

Genesys Technical Support Consultant – Permanent - West Midlands, UK.



Working for a professional services arm of a specialist Contact Centre, BI, and WFO consultancy.

Responsibilities include:

·    Leading the resolution on all support issues relating to our customers
·    Troubleshooting and resolving highly complex issues[
·    Working with 3rd parties and internal teams to resolve issues
·    Mix of on-site and remote support

   * Technically assist implementation teams on current projects

[u]Essential Skills required:
[/u]
·    Solid experience in call centre solution support, specifically with Genesys – ideally having done relevant Genesys training and certifications
·    Broad understanding of the Genesys suite – Inbound, Outbound, E-mail, Reporting, GVP, WFM
·    Peripheral system/product knowledge e.g. networking, servers, operating systems and databases
·    Excellent interpersonal and communication skills
·    Excellent client facing/liaison experience
·    Excellent written skills to compile reports and documents
·    Self motivated and self managed

   * Good fault finding and analytical skills

For more information, or to apply, please contact Jenny Woodcock on +44 (0) 20 3326 4106 or [email]jenny.woodcock@parallelconsulting.com[/email]