Routing Points on Definity G3

[Dariusz Rownicki]

This question can be a little bit strange for you but this is one of my first steps in Genesys. Maybe someone could provide me information how to configure new Routing Point using Genesys v.6 and Definity G3?

[ED]

Not a strange question. A 'routing point' is a genesys term. On the G3 just have the switch guy configure a VDN and script to send a message over the ASAI ( or MAPD ) Link ( will have a 4 or 5 digit number associated ). This number will be used with interaction router as a routing point for call processing by Genesys. Hope this helps

[KM]

I had a similar question three months ago.
What you do is add a VDN in G3 and then use configuration manager to add a routing point with the same number as VDN. This will let you use ERS to route calls that arrive on this VDN.
I think Genesys called it routiong point, because in G3 it is VDN, but in Nortel it is CDN, and Aspect it is CCT. I guess they just wanted to make it sound general enough for anyone to understand the meaning.

Are you using ERS?

[Andrzej Belda]

Could you provice me more information how to create a script (please send me an example, if possible) to send a message over MAPD. I need to configure Routing Point for Genesys using MAPD Interface.
Can you help me ?

[Dariusz Rownicki]

Yes I just complete Genesys ERS course and I want to create a routing strategy but there is a problem with creating routing point in our environment...
Thanks for your answer, but it is very general. Maybe you know any documents which describes in more detailed manner this kind of configuration.

[Ed]

Don't have an example currently but just get the switch person to create a vector ( script ) and do an adjunct oute to the ASAI link, put a timer in there in case Genesys doesn't get back to the switch in time ( usually around 12 seconds ) with routing instructions, then default route somewhere ( if Genesys fails to respond ). The switch person for the G3 should understand. Also the 4 or 5 digit number associated with the vector should be your VDN or number you use as a routing point in Genesys. Hope this helps

[Chad Morrison]

The first thing to do is to setup the VDN in the G3. After you have setup the VDN, then go into Config Manager. Right click on the DN folder under the switch with the name of the switch that you created the VDN on. Select New -> DN. This should bring up a box with the selection properties for a new DN. Under the number field enter the number of the VDN that you created in your G3.(These must match) Select Routing Point in the Type drop down. Add an alias if you like. That is it. It should auto register, but if it does not, just restart your Tserver. Now when you look in the G3 at list vdn, it should show at station number in the event notification field.

[Steve]

The script on your G3 will look something like this (this is very basic and does not include time of day routing etc):

01 adjunct routing link xxxx
02 wait 15 secs hearing ringback
03 queue o skill 1st pri m
04 wait 5 secs hearing ringback
05 announcement xxxx
06 goto step 3 if unconditionally
07 stop

xxxx should be a four digit extension number. Your switch guy should be able to supply the numbers.