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james

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Calculating statistics
« on: January 01, 1970, 12:00:00 AM »
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I want to be able to show 'percentage accessibility' statistics in CCPulse. (abandoned calls divided by entered calls multiplied by 100.)

Anyone know how to perform calculations with multiple statistics?
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Grzegorz Ostrowski

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Calculating statistics
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • In QueueView you have the statistic called AbandCallsPercentage calculated as Sum(CallAbandoned)*100/(Sum(CallDistributed)+Sum(CallAbandoned))

    Grzegorz
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