Outbound with Avaya Call Classifer as CPD

[S]

I am trying Progressive Dial mode in Outbound with Avaya Call Classifier as CPD

I have a Agentgroup assigned on the Campaign Group and the hunt group Ext (ACD Q) as the VTD for it.
Loaded the campaign and started it.

I see this
10:13:25.482 PA Session Info:
        OwnerDBID: 107; Campaign DBID: 113; Group DBID: 1493; Name: Test2_Campaign@TestAgents;
        Mode: Progressive; Status: Running; WorkTime: 0;
        Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
        CPD Ports: 10; Free Ports: 10;
      [b]  Unable to initiate outbound dialing;[/b]
        Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
        Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
        Real:                  0.000;              0.000;            0.000;
        Current for  20 min:  0.000;              0.000;            0.000; (unreliable)
        [b]Agents/Places - Total: 1; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;[/b]


Not sure what could cause the issue.

I am running OCS 7.6 with Avaya AES 5.2

Please let me know what could be missing for it not dial out.
Thanks in Advance!

[Seb Reeve]

You usually MakePredictiveCall from a VDN on Avaya...

1. Create a VDN which queue-to skill XX (your hunt group/skill)
2. Add RoutingPoint DN fro VDN in CME
3. Set Origination DNs of group to *both* RP # and ACDQ #
4. Set VTD to RP # (not ACDQ #)

Check the TServer logs to see what happens after RequestMakePredictiveCall

Best luck!

[Fra]

S,

in the log there should be a message saying something like:

CampaignGroup(xxx) (yyy@zzz): CampGrMsg: OCS version: www;  WorkTime: jjj
CampaignDBID: 113; CampaignName: something;
Queues: VoiceDest: list

Could you check and post it please?

Cheers

Fra

[S]

12:44:01.002 CampaignGroup(107) (Test2_Campaign@TestAgents): CampGrMsg: OCS version: 7.6.101.30;  WorkTime: 3049;
        GroupDBID: 1493; GroupName:TestAgents;
        CampaignDBID: 113; CampaignName: Test2_Campaign;
        Queues: 6500@cmh_fce_link(Q); VoiceDest: 7000@cmh_fce_link(RP); VoiceDest: 7000@link1(RP);
        Status: Loaded Progressive
        Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
        Group Configuration - Type: AgentGroup/Regular;
        Dialers: Active: none; PersonalClbk: tserver_a(700, type 1)
        Dialer switch: link1(143, type 5)

[Fra]

The Origination DNs seem to be configured properly. My guess is that you do not have Ready Records in the calling lists configured for that campaign. Check the records in OCM.

Fra

[S]

Well, I do have Ready Records and I see in the OCS logs that request for dialing out was made - RequestMakePredictiveCall

I see in the Tserver logs that it received the RequestmakePredictiveCall, followed by EventDialing.
After that I see from Switch as.
...
...
Operation: TP_CallEnded
Cause: C_INVLDNUM

...

Which I am assuming something with the switch configs preventing to dial out.

And then the EventReleased event obviously.

Now, what is needed on the Switch side to enable the dialing out, am not sure

Any one has ideas, please let me know.

[Fra]

[quote author=S link=topic=5436.msg23682#msg23682 date=1269629210]
Well, I do have Ready Records and I see in the OCS logs that request for dialing out was made - RequestMakePredictiveCall

I see in the Tserver logs that it received the RequestmakePredictiveCall, followed by EventDialing.
After that I see from Switch as.
...
...
Operation: TP_CallEnded
Cause: C_INVLDNUM

...

Which I am assuming something with the switch configs preventing to dial out.

And then the EventReleased event obviously.

Now, what is needed on the Switch side to enable the dialing out, am not sure

Any one has ideas, please let me know.

[/quote]
Oh well...
C_INVLDNUM means invalid number, so you've got a bunch of things to check just off the top of my head:
[list type=decimal]
[li]is the dialled number correct? dial it manually and check[/li]
[li]is the access code configured? where have you done that, within the calling list, in the OCS, in the Avaya[/li]
[li]what about the COR of the VDNs used for dialling? what about the COR of the ASAI station?[/li]
[li]have you configured properly the outbound trunks?[/li]
[/list]
Enjoy  

Fra

[Seb Reeve]

Can you provide an extract of the TServer logs from MakePredictiveCall to the call end event - with associated Avaya DLG messaging... also what is DN 7000 config in CME and the PBX?

[S]

1 ) is the dialled number correct? dial it manually and check - Yes it is a correct number - basically my desk number

2) is the access code configured? where have you done that, within the calling list, in the OCS, in the Avaya - Access Code is not configured - Do we need to ? If so, what could be the basis for that? The thing is - we could dial out using the Phone Ext. Now we use the RP as VDT and do an Outbound call / makePredictiveCall - it returns that error

3)what about the COR of the VDNs used for dialling? what about the COR of the ASAI station? COR does not have any restrictions for outbound- We checked with TCom guys

4)have you configured properly the outbound trunks? atleast from what the TCom Engg folks claim , it is setup for two- way.

Seb, here  it is

11:50:14.291 Trc 04541 RequestMakePredictiveCall received from [33] (0000009d ocserver_a xx.xx.xx.xx:40156)
message RequestMakePredictiveCall
AttributeThisDN '7000'
AttributeOtherDN '5142223941'
AttributeTimeout 120
AttributeUserData [1584] 00 42 01 00..
'record_id' 2
'call_result' 11
'GSW_TZ_OFFSET' -14400
'tz_dbid' 126
'app_id' 0
'GSW_PHONE' '5142223941'
'contact_info' '5142223941'
'ni_city' ''
'ni_state' ''
'ni_zip' ''
'ni_policy_status' ''
'ni_disp_status' ''
'ni_insert_dt' ''
'ni_update_dt' ''
'ni_agent_id' ''
'ni_agent_name' ''
'ni_agent_email_address' ''
'ni_producer_number' ''
'ni_policy_number' ''
'ni_ph_full_name' ''
'ni_product_name' ''
'ni_display_policy_type' ''
'ni_filter_policy_type' ''
'ni_aoa_number' ''
'ni_axciom_number' ''
'ni_cks_number' ''
'ni_household_acct_number' ''
'ni_address_one' ''
'ni_address_two' ''
'ni_direct_mail_cd' ''
'ni_direct_mail_dt' ''
'ni_next_renewal_dt' ''
'ni_call_cd' ''
'ni_web_update_dt' ''
'ni_campaign_type' ''
'ni_market_link' ''
'ni_enroll_start_dt' ''
'ni_enroll_end_dt' ''
'ni_first_call_dt' ''
'ni_last_call_dt' ''
'ni_district_id' ''
'ni_inception_dt' ''
'ni_campaign_counts' 0
'ni_aoa_number_update_dt' ''
'ni_additional_insured_name' ''
'ni_market_link_system' ''
'ni_campaign_type_original' ''
'ni_agency_state' 'MD'
'GSW_CALLING_LIST' 'Test2_CallingList'
'GSW_CAMPAIGN_NAME' 'Test2_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 21
'GSW_APPLICATION_ID' 867
'GSW_CAMPAIGN_GROUP_DBID' 107
'GSW_CALLING_LIST_DBID' 213
'GSW_SWITCH_DBID' 143
'GSW_CAMPAIGN_GROUP_NAME' 'Test2_Campaign@TestAgents'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Test2_CampaignGroup'
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 11
'GSW_TZ_NAME' 'EST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' '008SEG3SKCDQN947LGCDDFLAES00000L'
AttributeExtensions [2] 00 00..
AttributeReferenceID 89
11:50:14.291 Int 04543 Interaction message "RequestMakePredictiveCall" received from 33 ("ocserver_a")
@11:50:14.2917 [gctmi] Distributing request RequestMakePredictiveCall
@11:50:14.2918 [asai] Address [7000,tRP,sIDLE] (reqMakePredictiveCall)
TP_AsaiData
REGISTER  CRV:6255
Facility: INVOKE
InvokeId: 3
Operation: TP_MakeCall
CallingNum: (unknown),'7000'
CalledNum: (unknown),'5142223941'
UserUserInfo: (IA5chars),47 43 54 49 2F 52 65 66 3A 20 33 33 'GCTI/Ref: 33'
CallOption[1]: (num_rings) 15
CallOption[2]: (alert_order_0_call1st_1_called1st) 1
CallOption[3]: (return_ACK) -1
CallOption[4]: (am_treatm_0_adm_1_drop_64_ans) 1
ServCircuit: call_classif
@11:50:14.2921 [>>] 08 00 00 4D 08 02 62 55 64 96 1C 45 91 A1 42 02 01 03 02 01 83 40 3A 6C 09 80 31 31 30 31 37 30 30 30 70 0B 80 36 31 34 32 34 39 33 39 34 31 7E 0D 04 47 43 54 49 2F 52 65 66 3A 20 33 33 96 4B 02 81 8F 4B 02 82 81 4B 01 8C 4B 02 8E 81 4E 01 81
@11:50:14.3133 [<<] 08 00 00 25 08 02 E2 55 62 96 1C 1D 91 A1 1A 02 01 02 02 01 BD 40 12 10 02 10 0C 96 44 01 81 7C 08 00 01 10 0C 4B B0 CC 36
TP_AsaiData
FACILITY  CRV:e255
Facility: INVOKE
InvokeId: 2
Operation: Proceed
CallID[1]: 4108
PartyId[1]: 1
UniversalCallId: 00 01 10 0C 4B B0 CC 36
@11:50:14.3134 [asai] (processOperProceed)
@11:50:14.3135 [gctmi] request RequestMakePredictiveCall deactivated in reqMgr
@11:50:14.3136 [gctmi] TMsg [EventDialing()] distributing to model
@11:50:14.3137 {tscp.call {constructed} {uuid 01L9LI0NGCDQP5GNLGCDDFLAES0001PV} {connection-id 02bc01ca642a30cd} {call-id 4108}}
@11:50:14.3137 Call [02bc01ca642a30cd]: urid 000102bc
@11:50:14.3140 [BSYNC] Trace: Send to backup (tserver_b) [38]:
message RequestSetCallInfo
AttributeUpdateRevision 66236
AttributeUserData [1584] 00 42 01 00..
'record_id' 2
'call_result' 11
'GSW_TZ_OFFSET' -14400
'tz_dbid' 126
'app_id' 0
'GSW_PHONE' '5142223941'
'contact_info' '5142223941'
'ni_city' ''
'ni_state' ''
'ni_zip' ''
'ni_policy_status' ''
'ni_disp_status' ''
'ni_insert_dt' ''
'ni_update_dt' ''
'ni_agent_id' ''
'ni_agent_name' ''
'ni_agent_email_address' ''
'ni_producer_number' ''
'ni_policy_number' ''
'ni_ph_full_name' ''
'ni_product_name' ''
'ni_display_policy_type' ''
'ni_filter_policy_type' ''
'ni_aoa_number' ''
'ni_axciom_number' ''
'ni_cks_number' ''
'ni_household_acct_number' ''
'ni_address_one' ''
'ni_address_two' ''
'ni_direct_mail_cd' ''
'ni_direct_mail_dt' ''
'ni_next_renewal_dt' ''
'ni_call_cd' ''
'ni_web_update_dt' ''
'ni_campaign_type' ''
'ni_market_link' ''
'ni_enroll_start_dt' ''
'ni_enroll_end_dt' ''
'ni_first_call_dt' ''
'ni_last_call_dt' ''
'ni_district_id' ''
'ni_inception_dt' ''
'ni_campaign_counts' 0
'ni_aoa_number_update_dt' ''
'ni_additional_insured_name' ''
'ni_market_link_system' ''
'ni_campaign_type_original' ''
'ni_agency_state' 'MD'
'GSW_CALLING_LIST' 'Test2_CallingList'
'GSW_CAMPAIGN_NAME' 'Test2_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 21
'GSW_APPLICATION_ID' 867
'GSW_CAMPAIGN_GROUP_DBID' 107
'GSW_CALLING_LIST_DBID' 213
'GSW_SWITCH_DBID' 143
'GSW_CAMPAIGN_GROUP_NAME' 'Test2_Campaign@TestAgents'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Test2_CampaignGroup'
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 11
'GSW_TZ_NAME' 'EST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' '008SEG3SKCDQN947LGCDDFLAES00000L'
AttributeConnID 02bc01ca642a30cd
AttributeCallUUID '01L9LI0NGCDQP5GNLGCDDFLAES0001PV'
AttributeCallID 4108
@11:50:14.3142 [BSYNC] Trace: Sent
@11:50:14.3144 [gctm] Call [02bc01ca642a30cd/100c,sST,tNO,l0] Setting timer to ST:2000mS
@11:50:14.3145 [gctm] Call [02bc01ca642a30cd/100c,sST,tST,l0] created.
@11:50:14.3145 [asai] Call [02bc01ca642a30cd/100c,sST,tST,l0] (AsaiCall)
@11:50:14.3146 [gctmi] Call [02bc01ca642a30cd/100c,sST,tST,l0] distributing EventDialing
@11:50:14.3146 [asai] Call [02bc01ca642a30cd/100c,sST,tST,l0] (processDialing)
@11:50:14.3147 [asai] (AsaiCallMonitorStatus::onCallMonitorCallCtrlActive)
@11:50:14.3147 [gctmi] Call [02bc01ca642a30cd/100c,sST,tST,l0] processDialing
@11:50:14.3148 [gctmi] Call [02bc01ca642a30cd/100c,sST,tST,l0] processDialInitiated
@11:50:14.3149 [gctm] Call [02bc01ca642a30cd/100c,sST,tST,l0] Changing state to 2
@11:50:14.3149 [gctm] Call [02bc01ca642a30cd/100c,sPD,tST,l0] Setting timer to PD:120000mS
@11:50:14.3150 [asai] Call [02bc01ca642a30cd/100c,sPD,tPD,l0] (createParty)
@11:50:14.3151 [gctm] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] created.
@11:50:14.3151 [asai] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] (AsaiIntParty)
@11:50:14.3152 [asai] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] setting id to 1
@11:50:14.3153 [gctmi] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] distribute
@11:50:14.3153 [gctmi] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] processDialing
@11:50:14.3154 [gctm] Party [02bc01ca642a30cd:7000,s0,tRP,rORG,lINT] Changing state to d
@11:50:14.3154 [ISCC] Call created:
+ c:02bc01ca642a30cd,0000000102688ba0 @ m:0000000000000000,0000000000000000 p:0 i:0000100c nw:0001100c4bb0cc36 t:3
@11:50:14.3155 [BSYNC] Trace: Send to backup (tserver_b) [38]:
message RequestSetCallInfo
AttributeUpdateRevision 66236
AttributeUserData [1584] 00 42 01 00..
'record_id' 2
'call_result' 11
'GSW_TZ_OFFSET' -14400
'tz_dbid' 126
'app_id' 0
'GSW_PHONE' '5142223941'
'contact_info' '5142223941'
'ni_city' ''
'ni_state' ''
'ni_zip' ''
'ni_policy_status' ''
'ni_disp_status' ''
'ni_insert_dt' ''
'ni_update_dt' ''
'ni_agent_id' ''
'ni_agent_name' ''
'ni_agent_email_address' ''
'ni_producer_number' ''
'ni_policy_number' ''
'ni_ph_full_name' ''
'ni_product_name' ''
'ni_display_policy_type' ''
'ni_filter_policy_type' ''
'ni_aoa_number' ''
'ni_axciom_number' ''
'ni_cks_number' ''
'ni_household_acct_number' ''
'ni_address_one' ''
'ni_address_two' ''
'ni_direct_mail_cd' ''
'ni_direct_mail_dt' ''
'ni_next_renewal_dt' ''
'ni_call_cd' ''
'ni_web_update_dt' ''
'ni_campaign_type' ''
'ni_market_link' ''
'ni_enroll_start_dt' ''
'ni_enroll_end_dt' ''
'ni_first_call_dt' ''
'ni_last_call_dt' ''
'ni_district_id' ''
'ni_inception_dt' ''
'ni_campaign_counts' 0
'ni_aoa_number_update_dt' ''
'ni_additional_insured_name' ''
'ni_market_link_system' ''
'ni_campaign_type_original' ''
'ni_agency_state' 'MD'
'GSW_CALLING_LIST' 'Test2_CallingList'
'GSW_CAMPAIGN_NAME' 'Test2_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 21
'GSW_APPLICATION_ID' 867
'GSW_CAMPAIGN_GROUP_DBID' 107
'GSW_CALLING_LIST_DBID' 213
'GSW_SWITCH_DBID' 143
'GSW_CAMPAIGN_GROUP_NAME' 'Test2_Campaign@TestAgents'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Test2_CampaignGroup'
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 11
'GSW_TZ_NAME' 'EST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' '008SEG3SKCDQN947LGCDDFLAES00000L'
AttributeConnID 02bc01ca642a30cd
@11:50:14.3157 [BSYNC] Trace: Sent
@11:50:14.3158 [ISCC] Party added [ssp view]:
@ c:02bc01ca642a30cd,0000000102688ba0 @ m:0000000000000000,0000000000000000,0000000000000000 p:1 i:0000100c nw:00000000:0001100c4bb0cc36 t:3
+ p:0000000102322d40 @ c:02bc01ca642a30cd,0000000102688ba0 r:1 t:0 s:d n:7000
@11:50:14.3158 [ISCC] Party added:
@ c:02bc01ca642a30cd,0000000102688ba0 @ m:0000000000000000,0000000000000000 p:1 i:0000100c nw:0001100c4bb0cc36 t:3
+ p:0000000000000000,0000000102322d40 @ c:02bc01ca642a30cd,0000000102688ba0 r:1 ------ n:7000:
@11:50:14.3159 [BSYNC] Trace: Send to backup (tserver_b) [38]:
message EventCallPartyState
AttributeDN '7000'
AttributePartyUUID '01L9LI0NGCDQP5GNLGCDDFLAES0001Q0'
AttributePartyID 42bc01ca642a31e6
AttributeConnID 02bc01ca642a30cd
@11:50:14.3159 [BSYNC] Trace: Sent
@11:50:14.3161 [gctmi] request RequestMakePredictiveCall removed from reqMgr
@11:50:14.3161 [0] 7.6.010.01 distribute_response: message EventDialing
AttributeEventSequenceNumber 00000000000049dc
AttributeTimeinuSecs 316141
AttributeTimeinSecs 1269877814 (11:50:14)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 00 01 10 0C.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN '5142223941'
AttributeThisDNRole 1
AttributeThisDN '7000'
AttributeUserData [1584] 00 42 01 00..
'record_id' 2
'call_result' 11
'GSW_TZ_OFFSET' -14400
'tz_dbid' 126
'app_id' 0
'GSW_PHONE' '5142223941'
'contact_info' '5142223941'
'ni_city' ''
'ni_state' ''
'ni_zip' ''
'ni_policy_status' ''
'ni_disp_status' ''
'ni_insert_dt' ''
'ni_update_dt' ''
'ni_agent_id' ''
'ni_agent_name' ''
'ni_agent_email_address' ''
'ni_producer_number' ''
'ni_policy_number' ''
'ni_ph_full_name' ''
'ni_product_name' ''
'ni_display_policy_type' ''
'ni_filter_policy_type' ''
'ni_aoa_number' ''
'ni_axciom_number' ''
'ni_cks_number' ''
'ni_household_acct_number' ''
'ni_address_one' ''
'ni_address_two' ''
'ni_direct_mail_cd' ''
'ni_direct_mail_dt' ''
'ni_next_renewal_dt' ''
'ni_call_cd' ''
'ni_web_update_dt' ''
'ni_campaign_type' ''
'ni_market_link' ''
'ni_enroll_start_dt' ''
'ni_enroll_end_dt' ''
'ni_first_call_dt' ''
'ni_last_call_dt' ''
'ni_district_id' ''
'ni_inception_dt' ''
'ni_campaign_counts' 0
'ni_aoa_number_update_dt' ''
'ni_additional_insured_name' ''
'ni_market_link_system' ''
'ni_campaign_type_original' ''
'ni_agency_state' 'MD'
'GSW_CALLING_LIST' 'Test2_CallingList'
'GSW_CAMPAIGN_NAME' 'Test2_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 21
'GSW_APPLICATION_ID' 867
'GSW_CAMPAIGN_GROUP_DBID' 107
'GSW_CALLING_LIST_DBID' 213
'GSW_SWITCH_DBID' 143
'GSW_CAMPAIGN_GROUP_NAME' 'Test2_Campaign@TestAgents'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Test2_CampaignGroup'
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 11
'GSW_TZ_NAME' 'EST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' '008SEG3SKCDQN947LGCDDFLAES00000L'
AttributeCallUUID '01L9LI0NGCDQP5GNLGCDDFLAES0001PV'
AttributeConnID 02bc01ca642a30cd
AttributeCallID 4108
AttributeCallType 3
AttributeNetworkCallID 1269877814
AttributeThisQueue '7000'
AttributeCallState 0
AttributeReferenceID 89
@11:50:14.3164 [ISCC] Translate: '' -> ''; result 1 ()
11:50:14.316 Int 04544 Interaction message "EventDialing" generated
11:50:14.316 Trc 04542 EventDialing sent to [33] (0000009d ocserver_a xx.xx.xx.xx:40156)
11:50:14.316 Trc 04542 EventDialing sent to [41] (00000136 oc_statserver_a xx.xx.xx.xx:40537)

masked for 30 (0000009a dev_lds_routing_b)
11:50:14.317 Trc 04542 EventDialing sent to [29] (00000099 dev_lds_routing_a xx.xx.xx.xx:40151)
@11:50:14.3174 [BSYNC] Trace: Send to backup (tserver_b) [38]:
message EventUserEvent
attr_#192 33
AttributeThisDN '7000'
AttributeCallID 4108
AttributeNetworkCallID 0001100c4bb0cc36
AttributePrivateMsgID 256
@11:50:14.3174 [BSYNC] Trace: Sent
@11:50:14.3176 [<<] 08 00 00 1B 08 02 E2 55 5A 96 1C 13 91 A1 10 02 01 02 02 01 BB 40 08 08 02 81 9C 10 02 10 0C
TP_AsaiData
RELEASE_COMPLETE  CRV:e255
Facility: INVOKE
InvokeId: 2
Operation: TP_CallEnded
Cause: C_INVLDNUM
CallID[1]: 4108
@11:50:14.3177 [asai] (processOperCallEnded)
@11:50:14.3178 [gctmi] TMsg [EventCallEnded()] (re)distributing to model in 500mS
@11:50:14.3178 [asai] (AsaiCallMonitorStatus::onCallMonitorCallCtrlInactive)
-AP[10280]->-17 @11:50:14.5044
-Ap[10280]-<-17 @11:50:14.5049
@11:50:14.8243 [ISCC] [connection 02344a20] Timer expired on connection [0]1
addp-trace 4
(addp_xconfig) local 30000 msec, remote 60000 msec, trace both
@11:50:14.8249 [gctmi] TMsg [EventCallEnded()] distributing to model
@11:50:14.8250 [gctmi] Call [02bc01ca642a30cd/100c,sPD,tPD,l1] distributing EventCallEnded
@11:50:14.8251 [BSYNC] Trace: Send to backup (tserver_b) [38]:
message EventUserEvent
AttributeCallState 11
AttributeCallID 4108
AttributePrivateMsgID 257
@11:50:14.8251 [BSYNC] Trace: Sent
@11:50:14.8252 [gctmi] Call [02bc01ca642a30cd/100c,sPD,tPD,l1] processCallEnded
@11:50:14.8252 [gctmi] Call [02bc01ca642a30cd/100c,sPD,tPD,l1] processReleased
@11:50:14.8253 [gctm] Call [02bc01ca642a30cd/100c,sPD,tPD,l1] Generating regular release.
@11:50:14.8254 [gctmi] Party [02bc01ca642a30cd:7000,sd,tRP,rORG,lINT] processReleased
@11:50:14.8254 [gctm] Party [02bc01ca642a30cd:7000,sd,tRP,rORG,lINT] Changing state to 0
@11:50:14.8256 [0] 7.6.010.01 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000000049dd
AttributeTimeinuSecs 825651
AttributeTimeinSecs 1269877814 (11:50:14)
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 00 01 10 0C.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN '5142223941'
AttributeThisDNRole 1
AttributeThisDN '7000'
AttributeUserData [1584] 00 42 01 00..
'record_id' 2
'call_result' 11
'GSW_TZ_OFFSET' -14400
'tz_dbid' 126
'app_id' 0
'GSW_PHONE' '5142223941'
'contact_info' '5142223941'
'ni_city' ''
'ni_state' ''
'ni_zip' ''
'ni_policy_status' ''
'ni_disp_status' ''
'ni_insert_dt' ''
'ni_update_dt' ''
'ni_agent_id' ''
'ni_agent_name' ''
'ni_agent_email_address' ''
'ni_producer_number' ''
'ni_policy_number' ''
'ni_ph_full_name' ''
'ni_product_name' ''
'ni_display_policy_type' ''
'ni_filter_policy_type' ''
'ni_aoa_number' ''
'ni_axciom_number' ''
'ni_cks_number' ''
'ni_household_acct_number' ''
'ni_address_one' ''
'ni_address_two' ''
'ni_direct_mail_cd' ''
'ni_direct_mail_dt' ''
'ni_next_renewal_dt' ''
'ni_call_cd' ''
'ni_web_update_dt' ''
'ni_campaign_type' ''
'ni_market_link' ''
'ni_enroll_start_dt' ''
'ni_enroll_end_dt' ''
'ni_first_call_dt' ''
'ni_last_call_dt' ''
'ni_district_id' ''
'ni_inception_dt' ''
'ni_campaign_counts' 0
'ni_aoa_number_update_dt' ''
'ni_additional_insured_name' ''
'ni_market_link_system' ''
'ni_campaign_type_original' ''
'ni_agency_state' 'MD'
'GSW_CALLING_LIST' 'Test2_CallingList'
'GSW_CAMPAIGN_NAME' 'Test2_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 21
'GSW_APPLICATION_ID' 867
'GSW_CAMPAIGN_GROUP_DBID' 107
'GSW_CALLING_LIST_DBID' 213
'GSW_SWITCH_DBID' 143
'GSW_CAMPAIGN_GROUP_NAME' 'Test2_Campaign@TestAgents'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Test2_CampaignGroup'
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 11
'GSW_TZ_NAME' 'EST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' '008SEG3SKCDQN947LGCDDFLAES00000L'
AttributeCallUUID '01L9LI0NGCDQP5GNLGCDDFLAES0001PV'
AttributeConnID 02bc01ca642a30cd
AttributeCallID 4108
AttributeCallType 3
AttributeNetworkCallID 1269877814
AttributeThisQueue '7000'
AttributeCallState 11
@11:50:14.8260 [ISCC] Translate: '' -> ''; result 1 ()
11:50:14.826 Int 04544 Interaction message "EventReleased" generated

[Fra]

So you are sure that if you dial 5142223941 from any extension you reach your desk phone?
100% is a configuration issue, the error is thrown after 16 ms. Run a trace vdn on the Avaya, either you get an invalid number or a denial.

Fra

[S]

Interesting thing we found is we traced on pBX side for the VDN , Vector and also trunk group- did not see the call come through.
We think its some setting missing on PBX side at this point, but do not know

Any ideas, please let me know

[aakarach]

check the translation tables for AES, enteries might be missing from the translation tables of AVaya,  this is an Avaya issue

[S]

Well, the problem was fixed in Avaya as suspected, its ARS tables

[Fra]

told ya