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Mike

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zip tones
« on: January 01, 1970, 12:00:00 AM »
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We currently use Meridian 1 PBX and run Genesys 6.1. Does anyone know if zip tones are able to be used with it. If so, do you know a vendor or marketer?
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Kent

  • Guest
zip tones
« Reply #1 on: January 01, 1970, 12:00:00 AM »
What are the zip codes?

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Mike

  • Guest
zip tones
« Reply #2 on: January 01, 1970, 12:00:00 AM »
Zip tones does not give the agent to select to answer a call. They will hear a tone and the call is automatically put through to them.
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Marked as best answer by on Yesterday at 11:05:01 AM

Mike

  • Guest
zip tones
« Reply #3 on: January 01, 1970, 12:00:00 AM »
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    • It does not give the agent the choice to answer the call, the agent hears a tone and then the call is forced through.
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    Dennis

    • Guest
    zip tones
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    We have the exact set up here, exception being genesys 5.1.83, force answer is working fine in this environment. Genesys behave normally, so is the switch.

    Kindly
    Dennis D.
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    Rory

    • Guest
    zip tones
    « Reply #5 on: January 01, 1970, 12:00:00 AM »
    Dennis,

    How are you achieving this? Are you assigning a queue to each agent and/or forcing it via a desktop application?

    Rory
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