Thanks for the link....
When we were searching for an auditing tool for Genesys; the products that were tabled all provided the same Genesys auditing feature in some way or another and that’s it! - AuditGen seems to be offering the same.
However, the product ATG by Eemaan, that we did eventually opt for offered 'above and beyond' simply auditing genesys functionality; it further detailed a roadmap that was of a real interest so for us investing in this product was sensible as it offered a future rather than simply a plug-in.
Not aware of AuditGen in any production environment unless advised otherwise, however ATG has been functioning as it was 'labelled on the can' within our environment without any issues.
As advised Eemaan is mostly ex-Genesys people and our install was an in-and-out implemenation; exactly what we wanted.
It is worth looking at this product.
Our search for an Genesys auditing tool was very painstaking and time-consuming so I hope this post helps others avoid such a path... TC
Praks
