CCpulse Formula

[VictorL]

Good morning.

I'm new to the CCpulse+ world and have been tasked with creating a view for our call center. The build of the most of the view has been pretty easy minus the formula I have to create to give a statistic for Call Per Hour worked.

What I am trying to use is:
[b]ccpulse.AGT.statistic("Calls Answered")/ccpulse.AGT.statistic("Logged In Time")[/b]

This formula is not working for me, Can anyone provide me a little information on how to acheive Calls Per Hour Worked?

Any input is greatly appreciated.

Thank you

Victor

[VictorL]

I have been able to figure out the formula.

ccpulse.AGT.statistic("Calls Answered")/((ccpulse.AGT.statistic("Logged In Time")/60)/60)