Agent desktop connecting to Cisco Call Manager disconnects every 60minutes

[atyam]

Hi,
I have agentdesktop applicaiton that connects to Cisco Call Manager is getting disconnected every 60 mins. Here is the log snippet. Any suggestions please....

@02:55:26.5490 [((] S 9 'CallEv(38)=> Type=CallObservationEndedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=40856492 MetaCode(true)=META_UNKNOWN'
02:55:26.549 Trc 04524 Client DesktopToolkitX disconnected on [2144], id=0001a953
@02:55:26.5490 [tsgctm] Address [xxxx,tDN,sIDLE] (clientDisconnected)
@02:55:26.5490 [tsgctm] AgentLogin [xxxx,idsgtest1,sRDY] softAgent: sending triggered logout.
@02:55:26.5490 [gctmi] Distributing request RequestAgentLogout
@02:55:26.5490 [tsgctm] AgentLogin [xxxx,idsgtest1,sRDY] softAgent: sending logout.
@02:55:26.5490 [gctmi] AgentLogin [xxxx,idsgtest1,sRDY] distributing EventAgentLogout
@02:55:26.5490 [gctmi] AgentLogin [xxxx,idsgtest1,sRDY] processLoggedOut
@02:55:26.5490 [gctm] AgentLogin [xxxx,idsgtest1,sRDY] Changing state to 0
@02:55:26.5490 [gctmi] request RequestAgentLogout removed from reqMgr
@02:55:26.5490 [0] 7.6.007.00 distribute_event: message EventAgentLogout
AttributeExtensions [53] 00 01 00 00..
'AgentSessionID' 'LP3HMLKJRD3CL9DVCTJAFSON8K001A15'
AttributeEventSequenceNumber 000000000005db2f
AttributeTimeinuSecs 549000
AttributeTimeinSecs 1287539726 (02:55:26)
AttributeThisDN '66751'
AttributeAgentID 'test1'

[zack31]

Check the agent desktop application item in CME to see if there are any timeouts configured....might be a good start.

[atyam]

Verified, but there is no timeout configured there. Any other places??

[Fra]

You are getting an event from the JTAPI link - check Call Manager auto-logout feature.

Fra