Author Topic: Web based agent desktop  (Read 1703 times)

Offline Lorenzo

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Web based agent desktop
« on: February 23, 2012, 05:59:53 PM »
Hello,

How would you build/develop a web based Genesys agent desktop (based on IWS) and what would be the licenses needed ? (SDKs, APIs ...)

Many thanks :)

Offline Steve

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Re: Web based agent desktop
« Reply #1 on: February 24, 2012, 08:56:59 PM »
I'd start with Genesys Agent Desktop, and get the agents using it.

From there think about what I want it to do, that it currently doesn't or what it does that I don't want.

Offline Lorenzo

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Re: Web based agent desktop
« Reply #2 on: February 24, 2012, 10:26:32 PM »
Customers often request a light interface (no installation on the agent PC).

Any answer ? ::)

Offline cavagnaro

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Re: Web based agent desktop
« Reply #3 on: February 24, 2012, 10:37:54 PM »
Answer already provided and you should read about Platform SDK maybe...search too