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Offline Kirill

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Problems with SMS Server startup
« on: August 23, 2012, 02:59:46 PM »
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Hello!
I have some problems with SMS Server startup, here is the log:

Genesys Social Messaging Server
Version 8.1.000.07
Copyright (c) 2008-2011 Genesys Telecommunications Laboratories Inc.
All rights reserved.

07:41:04.110 Std 42101 (SmServer).(initServer): Java VM Name: Java HotSpot(TM) 64-Bit Server VM
07:41:04.110 Std 42101 (SmServer).(initServer): Java System Properties...
{java.runtime.name=Java(TM) SE Runtime Environment, sun.boot.library.path=C:\Java\jdk1.6.0_34\jre\bin, java.vm.version=20.9-b03, java.vm.vendor=Sun Microsystems Inc., java.vendor.url=http://java.sun.com/, path.separator=;, genesys.mcr.stdserverex.apptype=CFGSMSServer, java.vm.name=Java HotSpot(TM) 64-Bit Server VM, file.encoding.pkg=sun.io, user.country=US, sun.os.patch.level=Service Pack 1, java.vm.specification.name=Java Virtual Machine Specification, user.dir=C:\Program Files\GCTI\eServices 8.1.0\SMS Server\sms_server, genesys.mcr.stdserverex.lmsfile=smsserver.lms, com.genesyslab.platform.commons.connection.factory.class=com.genesyslab.platform.commons.connection.impl.netty.NettyConnectionFactory, java.runtime.version=1.6.0_34-ea-b03, java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment, java.endorsed.dirs=C:\Java\jdk1.6.0_34\jre\lib\endorsed, os.arch=amd64, java.io.tmpdir=C:\Windows\TEMP\, line.separator=
, java.vm.specification.vendor=Sun Microsystems Inc., user.variant=, os.name=Windows Server 2008 R2, sun.jnu.encoding=Cp1252, java.library.path=C:\Program Files\GCTI\eServices 8.1.0\SMS Server\sms_server;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;;., java.specification.name=Java Platform API Specification, java.class.version=50.0, sun.management.compiler=HotSpot 64-Bit Tiered Compilers, os.version=6.1, user.home=C:\, user.timezone=America/Los_Angeles, java.awt.printerjob=sun.awt.windows.WPrinterJob, file.encoding=Cp1252, java.specification.version=1.6, java.class.path=;.\lib\smserver.jar;.\lib\log4j\log4j.jar;.\lib\jaf\activation.jar;.\lib\netty\netty-3.2.1.Final.jar;.\lib\javamail\mail.jar;.\lib\genesys\esp_server_ex.jar;.\lib\genesys\comappblock.jar;.\lib\genesys\commons.jar;.\lib\genesys\concurrent.jar;.\lib\genesys\configurationprotocol.jar;.\lib\genesys\connection.jar;.\lib\genesys\kvlists.jar;.\lib\genesys\logging.jar;.\lib\genesys\managementprotocol.jar;.\lib\genesys\messagebrokerappblock.jar;.\lib\genesys\openmediaprotocol.jar;.\lib\genesys\protocol.jar;.\lib\genesys\protocolmanagerappblock.jar;.\lib\genesys\system.jar;.\lib\genesys\warmstandbyappblock.jar;.\lib\genesys\webmediaprotocol.jar;.\lib\genesys\apptemplate.jar;.\lib\genesys\ucsapi.jar;.\media-channel-drivers\channel-sms-mms\channel-sms-mms.jar;.\media-channel-drivers\channel-sms-mms\opensmpp\smpp.jar;.\media-channel-drivers\channel-sms-mms\jsms\lib\comm.jar;.\media-channel-drivers\channel-sms-mms\jsms\lib\jSMS.jar;.\media-channel-drivers\channel-sms-mms\jsms\lib\jWAP.jar;.\media-channel-drivers\channel-sms-mms\jsms\lib\servlet.jar;.\media-channel-drivers\channel-sms-mms\jsms-jetty\jetty.jar;.\media-channel-drivers\channel-sms-mms\jsms-jetty\jetty-util.jar, user.name=GENESYS1$, java.vm.specification.version=1.0, java.home=C:\Java\jdk1.6.0_34\jre, sun.arch.data.model=64, user.language=en, java.specification.vendor=Sun Microsystems Inc., awt.toolkit=sun.awt.windows.WToolkit, java.vm.info=mixed mode, java.version=1.6.0_34-ea, java.ext.dirs=C:\Java\jdk1.6.0_34\jre\lib\ext;C:\Windows\Sun\Java\lib\ext, sun.boot.class.path=C:\Java\jdk1.6.0_34\jre\lib\resources.jar;C:\Java\jdk1.6.0_34\jre\lib\rt.jar;C:\Java\jdk1.6.0_34\jre\lib\sunrsasign.jar;C:\Java\jdk1.6.0_34\jre\lib\jsse.jar;C:\Java\jdk1.6.0_34\jre\lib\jce.jar;C:\Java\jdk1.6.0_34\jre\lib\charsets.jar;C:\Java\jdk1.6.0_34\jre\lib\modules\jdk.boot.jar;C:\Java\jdk1.6.0_34\jre\classes, java.vendor=Sun Microsystems Inc., file.separator=\, java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi, sun.io.unicode.encoding=UnicodeLittle, sun.cpu.endian=little, sun.desktop=windows, sun.cpu.isalist=amd64}
07:41:04.110 Std 42101 (CfgHelper).(userInit): initial ApplicationExecutionMode= Primary
07:41:04.110 Std 42101 (LcaHelper).(userInit): LCA notificator is registered
07:41:04.110 Std 50003 [INFO]: Looking for servers of type CFGInteractionServer in the connections list...
07:41:04.188 Std 50003 [INFO]: Found 1 server(s) of type CFGInteractionServer in the connections list
07:41:04.188 Std 42101 (ItxHelper).(setupItxServer): available Itx/T servers:
[primary {name:int_server}, {host:Genesys1}, {port:4058}]
07:41:04.188 Std 42101 (ItxHelper).(setupItxServer): try to use - int_server
07:41:04.188 Std 42101 (SmServer).(initServer): Gframework initialized
07:41:04.188 Std 42437 (ChannelConnectors).(configure): option 'settings/subject-size' found with value '30'
07:41:04.188 Std 42437 (ChannelConnectors).(configure): option 'settings/session-max-number' found with value '5'
07:41:04.188 Std 42437 (ChannelConnectors).(configure): option 'settings/session-shutdown-timeout' found with value '120'
07:41:04.204 Std 42403 (SmServer).(initServer): exception caught and processed...
[b]*** Start of Exception Trace ***
java.lang.Exception: failed to configure channels
at com.genesyslab.mcr.smserver.SmServer.initServer(SmServer.java:193)
at com.genesyslab.mcr.smserver.SmServer.main(SmServer.java:98)
*** End of Exception Trace ***[/b]

07:41:04.204 Std 42101 (SmServer).(initServer): server stopped

*** Exit JavaVM ***
07:41:04.204 Std 50702 Disconnected from Interaction Server Genesys1:4058.
07:41:04.204 Std 50202 Disconnected from Configuration Server  at: Genesys1:2020.
07:41:06.232 Std 42101 (SmServer).(ShutdownThread.run): shutdown hook is entered, Thread=Thread-1
07:41:06.232 Std 42101 (SmServer).(shutdownServer): shutdown is in progress, Thread=Thread-1
07:41:06.232 Std 42101 (SmServer).(shutdownServer): JavaVM will be stopped
07:41:09.243 Std 42101 (SmServer).(shutdownServer):  server is stopped

Have somebody face a similar problem?

Offline cavagnaro

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Re: Problems with SMS Server startup
« Reply #1 on: August 23, 2012, 05:17:17 PM »
Have you configured the channels on the CME application?

Offline Kubig

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Re: Problems with SMS Server startup
« Reply #2 on: August 24, 2012, 06:29:25 AM »
Most likely,you have a bad configuration of the media channel.
Could you,please,attach your media channel configuration or whole configuration of SMS application object in CME?
« Last Edit: August 24, 2012, 06:31:18 AM by Kubig »

Offline Kirill

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Re: Problems with SMS Server startup
« Reply #3 on: August 24, 2012, 09:11:19 AM »
Ohh, my bad!
Typing error in the "channel" word.

Thanks alot!