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Offline davidw

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GAD Customization Supervisor Statistics Bar
« on: December 28, 2012, 07:11:25 PM »
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Is there a way in GSD to add statistic detail that will show the current number of calls in queue? I haven't been able to find a way, I can do it for Agents but not a queue.

Is it possible, if so how?? ???

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Offline cavagnaro

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Re: GAD Customization Supervisor Statistics Bar
« Reply #1 on: December 29, 2012, 05:22:02 AM »
Only the Queue where the agent is logged in. No RP. Read the deployment guide.
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Offline Kubig

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Re: GAD Customization Supervisor Statistics Bar
« Reply #2 on: December 31, 2012, 02:35:06 PM »
As a supervisor,you can see and monitor all queues.
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Offline davidw

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Re: GAD Customization Supervisor Statistics Bar
« Reply #3 on: December 31, 2012, 03:41:54 PM »
I have it set up in the supervisor area but I have another supervisor looking for it in the statistics bar. They're wanting something similar to what you would see in CCPulse in GSD. Is that possible?
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