Hi All,
Good day..! I have issue in Universal Contact Server, for some reason its not starting. As mentioned in the UCS deployment guide, i have configured the UCS & UCS DAP. As requested, we have installed "jdk1.6.0_38" also installed on the server. Even we created require UCS tables by running the sql_scripts. UCS & Sql Server is installed on the same server.
From the log, i couldn't find any clue. But some "jar files not found" error message is generating in the logs. Am not sure whether missing jar files causing the problem or any other issues?
Anyone, please help me to solve this issue
Missing Jar :
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08:51:02.988 Std 05200 quartz.jar. Version not available Path ./lib/quartz/quartz.jar
08:51:02.988 Std 05200 BoneCP :: Core Library. Version 0.7.1.RELEASE Path ./lib/db/pool/bonecp.jar
08:51:02.988 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/c3p0-oracle-thin-extras.jar' : file not found.
08:51:02.988 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/c3p0.jar' : file not found.
08:51:03.003 Std 05200 guava.jar. Version not available Path ./lib/db/pool/guava.jar
08:51:03.003 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/tomcat-juli.jar' : file not found.
08:51:03.003 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/tomcat-jdbc.jar' : file not found.
08:51:03.003 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/commons-dbcp.jar' : file not found.
08:51:03.003 Std 21297 [Ucs-Main] unable to read jar file './lib/db/pool/c3p0.mchange.commons.jar' : file not found.
08:51:03.003 Std 05200 ons.jar. Version not available Path ./lib/db/oracle/ons.jar
08:51:03.003 Std 21297 [Ucs-Main] unable to read jar file './lib/db/oracle/ucp.jar' : file not found.
08:51:03.003 Std 05200 JDBC. Version 11.2.0.2.0 Path ./lib/db/oracle/ojdbc6.jar
08:51:03.019 Std 05200 sqljdbc4.jar. Version not available Path ./lib/db/microsoft/sqljdbc4.jar
08:51:03.019 Std 05200 db2jcc4.jar. Version not available Path ./lib/db/ibm/db2jcc4.jar
08:51:03.019 Std 05200 log4j.jar. Version 1.2.16 Path ./lib/log/log4j.jar
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08:51:07.247 Dbg 29999 [Ucs-Main] <txn-5 txn-5> Instantiated 10 persistent from class com.genesyslab.icc.api.contactserver.persistent.IxnAttributeMetaData
08:51:07.247 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'ReasonCode' CFGID=431 in Tenant 101
08:51:07.247 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'ReasonCode' in Tenant 101 have Column already allocated - cannot undo
08:51:07.247 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'StopProcessingReason' CFGID=429 in Tenant 101
08:51:07.247 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'StopProcessingReason' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'InteractionType' CFGID=426 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'InteractionType' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'DispositionCode' CFGID=430 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'DispositionCode' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'ServiceType' CFGID=424 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'ServiceType' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'Category' CFGID=423 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'Category' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'Priority' CFGID=422 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'Priority' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'Language' CFGID=428 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'Language' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'InteractionSubtype' CFGID=427 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'InteractionSubtype' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Checking Interaction Attribute 'MediaType' CFGID=425 in Tenant 101
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5> Interaction Attribute 'MediaType' in Tenant 101 have Column already allocated - cannot undo
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5 txn-5> Commit Transaction txn-5 for Connection : txn-5
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-5 txn-5> Transaction duration: 47 ms (5)
08:51:07.262 Dbg 29999 [Ucs-Main] synchronizeStandardResponses : 15 ms
08:51:07.262 Dbg 29999 [Ucs-Main] synchronizeScreeningRules : 16 ms
08:51:07.262 Dbg 29999 [Ucs-Main] synchronizeContactAttributes : 327 ms
08:51:07.262 Dbg 29999 [Ucs-Main] synchronizeIxnAttributes : 47 ms
08:51:07.262 Trc 21001 [Ucs-Main] Service 'ConfigSynchro' method 'synchronize' ended, processing time (ms): 405.
08:51:07.262 Dbg 29999 [Ucs-Main] Internal synchronization in progress
08:51:07.262 Dbg 29999 [Ucs-Main] [Main DS] Acquiring new connection from pool (queue size: 1 )
08:51:07.262 Dbg 29999 [Ucs-Main] [Main DS] Acquired new connection from pool in 0 ms
08:51:07.262 Dbg 29999 [Ucs-Main] Beginning Transaction txn-6 for DataSource Main with Connection : txn-6
08:51:07.262 Dbg 21131 [Ucs-Main] <txn-6> Loading persistent object from class 'com.genesyslab.icc.api.contactserver.persistent.IxnAttributeMetaData'.
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-6> Executing request : select IxnAttributeMetaData.ModifiedDate, IxnAttributeMetaData.Active, IxnAttributeMetaData.IsSortable, IxnAttributeMetaData.Format, IxnAttributeMetaData.TheType, IxnAttributeMetaData.TenantId, IxnAttributeMetaData.MappingColumnName, IxnAttributeMetaData.TheName, IxnAttributeMetaData.Id, IxnAttributeMetaData.DisplayName from IxnAttributeMetaData WITH (NOLOCK) in transaction : txn-6 with timeout=0
08:51:07.262 Dbg 29999 [Ucs-Main] <txn-6> Getting ResultSetMetaData
08:51:07.278 Dbg 29999 [Ucs-Main] <txn-6> Instantiated 10 persistent from class com.genesyslab.icc.api.contactserver.persistent.IxnAttributeMetaData
08:51:07.278 Dbg 21131 [Ucs-Main] <txn-6> Loading persistent object from class 'com.genesyslab.icc.api.contactserver.persistent.ContactAttributeMetaData'.
08:51:07.278 Dbg 29999 [Ucs-Main] <txn-6> Executing request : select ContactAttributeMetaData.Format, ContactAttributeMetaData.IsSortable, ContactAttributeMetaData.MappingColumnName, ContactAttributeMetaData.DisplayName, ContactAttributeMetaData.IsCaseSensitive, ContactAttributeMetaData.Active, ContactAttributeMetaData.ModifiedDate, ContactAttributeMetaData.TenantId, ContactAttributeMetaData.TheType, ContactAttributeMetaData.Cardinality, ContactAttributeMetaData.IsSearchable, ContactAttributeMetaData.TheName, ContactAttributeMetaData.SearchLevel, ContactAttributeMetaData.Id from ContactAttributeMetaData WITH (NOLOCK) in transaction : txn-6 with timeout=0
08:51:07.278 Dbg 29999 [Ucs-Main] <txn-6> Getting ResultSetMetaData
08:51:07.309 Dbg 29999 [Ucs-Main] <txn-6> Instantiated 87 persistent from class com.genesyslab.icc.api.contactserver.persistent.ContactAttributeMetaData
08:51:07.309 Dbg 29999 [Ucs-Main] <txn-6> Commit Transaction txn-6 for Connection : txn-6
08:51:07.325 Dbg 29999 [Ucs-Main] <txn-6> Transaction duration: 63 ms (6)
08:51:07.371 Dbg 21204 [hutdownHook] System shutdown request received, sending internal shutdown notifications.
08:51:07.387 Dbg 21206 [hutdownHook] Waiting for 0 shutdown confirmations.
08:51:07.387 Dbg 21207 [hutdownHook] Shutdown confirmations received. System shutdown complete.
08:51:07.387 Std 05063 Normal termination
08:51:07.387 Std 05065 Application stopped
Regards
Vikas