Hi There,
Is there any document which explains each of the keywords which can been seen in OCS log? Snippet from one such log is provided below. Any help would be highly appreciated
02:01:12.213 PA Session Info:
OwnerDBID: 2326; Campaign DBID: 2224; Group DBID: 1834; Name: CampaignABC@DEFAgentGroup;
Mode: Predictive; Status: Running; WorkTime: 9339;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 0;
CPD Ports: 100; Free Ports: 99;
Static Port Allocation; Options - Number of CPD Ports: 100; ASM Channel Num: 0;
Estimated Ports: Dial= 2.4;
Hit Ratio Min: 5.00%;
Outlier Limit - Out: 300; In: 600;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 0.800; Abandon Rate= 0.477; Wait Time= 33.683;
Real: 0.809; 0.457; 27.257;
Current for 10 min: 0.448; 0.143; 113.765;
Agents/Places - Total: 4; Ready: 3; Engaged: 0; BusyOut: 1; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 1; Queued: 0; Established: 1;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 0.4240;
Durations - Out: 134.73; In: 300.00; Total: 134.73; Dial: 22.15; NoContact: 23.33; Engage: 0.00; ACW: 27.74;
Traffic - Out: 0.021; In: 0.000;
Outbound Calls - TotalDialed: 815; Established: 213; Completed: 212;
NoContact: 422; NoContactAM: 0; Abandoned: 179; Cleaned: 0; Removed: 0; Removed_AM: 0;
