ithin the CME:
1). In the "DN Groups" folder, create a DN Group of type "ACD Queues".
For the purposes of the following example, the name of this DN Group will be "QG1" and this DN Group will be referred to as a Queue Group in the text below.
2). Drag and drop the ACD Queue dns from the DNs folder of the switch which you wish to add to the QG1 Queue Group.
In the strategy (Designer):
For the purposes of this example, the canned StatCallsInQueue statistic will be used to obtain the number of calls queued in QG1:
3). Create a variable (type integer) in which the number of calls in queue value will be assigned to. ex: variable "CallsInQ".
4). Create a variable (type string) in which the Queue Group is to be specified. In this example, the name of this variable will be GQ_Var. When using the Assign function to assign name of the Queue Group to the GQ_Var variable, it will be necessary to manually enter the name of the Queue Group into the Expression window of the Function object - encased in single quotes.
Example -> GQ_Var = 'QG1@StatServer.GQ'
5). A regular Function object can be used to populate the CallsInQ variable with the number of calls queued in QG1. This requires using the SData function, in conjunction with the GQ_Var, in the Expression window of this Assign function as follows:
CallsInQ = SData[GQ_Var,'StatCallsInQueue']
