Sending GVP attached to ScreenPopup.

[ajayku14]

HI,

I am new to Genesys Environment. We are using sipserver 8.1.101.01. When we dial a tollfree number first call lands on the GVP and the number(Tollfree number) is configured as a TrunkGroupDN in CME. Then IVR plays and collects some accont information  after that IVR transfers the call to the Routing point. We created a strategy where it Troutes the call to destination number. The destination number is created as a extension and the same extension is hard coded with the Avaya PBX. How to get all the GVP attached data to extension where user is login with Avaya desktop phone(DestinationDN and Avaya desktop phone login with same DN).

What parameters we need to use for this configuration for both sip server as well as extension DN.

Thanks&Regards
Ajay.

[Kubig]

GVP attached data is possible to map to the UserData, which are available from any T-Server client - so, from agent DN as well. The configuration step-by-step is described within GVP/GMS dep.guide very well. Mandatory is configure prefix for these data and allow user-data-mapping on VoIP services object level.

[ajayku14]

HI Kubig,

I have gone through the documents and configure the same but still I am not able to get the data as a screen pop up. It would be great if you mention some of the specific parameters both at the sip server and DN level.

Thanks
Ajay

[Kubig]

On SIP server object level it is option "userdata-map-trans-prefix" and on VoIP service object it is "userdata-map-filter". First mentioned option should be configured with value "X-Genesys" and the second option should ne contain comma-separated list of used/mapped UserData between SIP and GVP. It can contain "*", but only within test platforms, because it allows mapping of all existing attached data, which could lead to the exceeding of SIP messages size etc. So, it is strongly recommended to specify exactly used KVP/attached data. Within VXML application, you have to update/create new user data and SIP server will map them to the userdata.

[ajayku14]

HI Kubig,

Thanks for the suggestion. The attached data is coming in the logs.

If suppose I want to get the SDP data from the sip INVITE message to the screen pop up, how can I get the same. I configured the userdata-1= SDP:m in the "Invite" section of the sip server application but the same is  not reflecting in the Tlib Events  under the AttributeUserData.


Thanks
Ajay

[cavagnaro]

SDP data? It can be very long and kill UData limit size. Usually you attach and get specific values only like customer name, last name, ID, segment, not all SIP data.

[Kubig]

Try to just use "m" without SDP. Because SDP is not name of SIP header. But, as Cav wrote, be aware that the limit can be reached

[ajayku14]

HI Kubig,

Thanks for the suggestion. I use userdata-1=m only but sdp data is not coming in the urs logs under under the AttributeUserData. Any more suggestions....


Thanks
Ajay

[Kubig]

I did a quick test and SDP mapping works as expected. Are you sure that the INVITE contains SDP?