Pulse 8.5

[hot22shot]

Hello,

I made a clean install of Pulse 8.5, it seems to work but I can't find the default templates in the UI nor can I create a widget.
Logs (gax, pulse collector) do not show any error, any clue ?

Regards

[lee.swire]

Hi,

Are you sure it's running correctly? Have you setup the shared location for templates to be stored and can both GAX and the collector access this?

Post the GAX logs when trying to create one.

Cheers,
Lee

[hot22shot]

In fact i'm not sure the pulse plugin is working correctly  .
I tinkered with the pulse pugin and reversed to the default options :
[size=8pt][i][pulse]
cache_expire_timeout=1200
editable_templates=false
health_expire_timeout=30
install_templates=true
max_widgets_per_user=0
snapshot_expire_timeout=24[/i][/size]

With these options I have the following error in the gax init log file :

[size=8pt][i]2015-08-05 14:38:29,449 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [90] Db Schema Version for plugin pulse version 8.5.001.02 is matching.
2015-08-05 14:38:29,449 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [65] Plugin pulse 8.5.102.03 initialization...
2015-08-05 14:38:29,449 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [67] Plugin pulse is using Pulse Proto 8.5.102.03
2015-08-05 14:38:29,496 DEBUG: com.genesyslab.gax.wbrt.dao.CfgDaoImpl [Thread-16] - [539] Unable to get parameter cluster-size from cluster section of Collector (159) application! Key: cluster not found. Default value 1 will be used.
2015-08-05 14:38:29,496 DEBUG: com.genesyslab.gax.wbrt.dao.CfgDaoImpl [Thread-16] - [539] Unable to get parameter cluster-instance-id from cluster section of Collector (159) application! Key: cluster not found. Default value 0 will be used.
2015-08-05 14:38:29,589 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 14:38:29,589 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] DELETE
FROM        WBRT_APPLICATION
WHERE      APPLICATION_KEY = :APPLICATION_KEY

2015-08-05 14:38:29,589 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] INSERT INTO WBRT_APPLICATION (APPLICATION_KEY,
            APPLICATION_DBID,
            APPLICATION_TYPE,
            APPLICATION_NAME,
            COLLECTOR_GROUP_ID)
VALUES      (:APPLICATION_KEY,
            :APPLICATION_DBID,
            :APPLICATION_TYPE,
            :APPLICATION_NAME,
            :COLLECTOR_GROUP_ID)
2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      COUNT(APPLICATION_KEY)
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
AND        APPLICATION_KEY = :APPLICATION_KEY

2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] INSERT INTO WBRT_APPLICATION (APPLICATION_KEY,
            APPLICATION_DBID,
            APPLICATION_TYPE,
            APPLICATION_NAME,
            COLLECTOR_GROUP_ID)
VALUES      (:APPLICATION_KEY,
            :APPLICATION_DBID,
            :APPLICATION_TYPE,
            :APPLICATION_NAME,
            :COLLECTOR_GROUP_ID)
2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] UPDATE      WBRT_LAYOUT
SET        REQUESTED_STATUS = 1,
            USCN = :USCN
WHERE      REQUESTED_STATUS = 2
AND        APPLICATION_KEY = :APPLICATION_KEY
2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 14:38:30,120 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [382] SELECT        LAYOUT_BODY, BODY_HASH_1, BODY_HASH_2, USCN, REQUESTED_STATUS
FROM          WBRT_LAYOUT
WHERE        TENANT_ID = :TENANT_ID
AND          APPLICATION_KEY IN (0, :APPLICATION_KEY)
2015-08-05 14:38:31,259 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-16] - [177] Plugin pulse throw exception during init()
2015-08-05 14:38:31,259 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-16] - [179] com.google.protobuf.LazyStringList.getUnmodifiableView()Lcom/google/protobuf/LazyStringList;
java.lang.NoSuchMethodError: com.google.protobuf.LazyStringList.getUnmodifiableView()Lcom/google/protobuf/LazyStringList;
at com.genesyslab.gax.wbrt.entities.proto.WbrtProto2Full$Widget$View$Builder.buildPartial(WbrtProto2Full.java:23783)
at com.genesyslab.gax.wbrt.entities.proto.WbrtProto2Full$Widget$View$Builder.buildPartial(WbrtProto2Full.java:23662)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1159)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1156)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1156)
at com.google.protobuf.TextFormat.merge(TextFormat.java:1062)
at com.google.protobuf.TextFormat.merge(TextFormat.java:1028)
at com.google.protobuf.TextFormat.merge(TextFormat.java:998)
at com.genesyslab.gax.wbrt.main.EZPulsePlugin.populateLayoutTemplates(EZPulsePlugin.java:172)
at com.genesyslab.gax.wbrt.main.EZPulsePlugin.init(EZPulsePlugin.java:76)
at com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl$1.run(DefaultPluginManagerImpl.java:169)
at java.lang.Thread.run(Unknown Source)[/i][/size]

But I'l at loss to understand why the plugin throw this error 

Regards

[lee.swire]

OK, I'll try my best to help.

What version of GAX are you running?

Does GAX have a connection to Pulse?

Can you confirm the pulse application you created has a connection to the collector?

In the Pulse DAP have you set the GAX role to Pulse?

Cheers,

Lee

[hot22shot]

Thk you,

What version of GAX are you running?
GAX version 8.5.000.83, did not see that there was a new version, I'll update asap !

Does GAX have a connection to Pulse?
Yes it does.

Can you confirm the pulse application you created has a connection to the collector?
Yes.

In the Pulse DAP have you set the GAX role to Pulse?
Yes.

I also tried with a "fresh" pulse database, same error, the pulse plugin has a problem with the database.

FYI, GAX startup full log :
[size=8pt]
----------------------------------------
Genesys Administrator Extension Log File
Version: 8.5.000.83
----------------------------------------
2015-08-05 16:31:52,273 WARN : com.genesyslab.gax.core.audit.AuditDatabaseBeanManager [main] - [49] Auditing data source is not configured, auditing is disabled!
2015-08-05 16:31:52,725 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [180] ------------------------------------------------------------
2015-08-05 16:31:52,725 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [181] GAX - MS configuration.
2015-08-05 16:31:52,741 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [202] Timeout in seconds between attempts = 60
2015-08-05 16:31:52,741 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [219] Maximum number of connection attempts = 1
2015-08-05 16:31:52,741 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [222] Maximum number of configured switchovers trials = unlimited
2015-08-05 16:31:52,741 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [236] Starting Warmstandby Service
2015-08-05 16:31:52,741 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [238] Warmstandby Service started.
2015-08-05 16:31:52,741 DEBUG: com.genesyslab.gax.core.configuration.warmstandby.utils.GaxWarmStandbyListener [com.genesyslab.PCT.invoker.warmstandby] - [36] WarmStandby changed state to Idle.
Endpoint uri: tcp://MS@172.28.210.137:2030
State:Closed
2015-08-05 16:31:52,819 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [180] ------------------------------------------------------------
2015-08-05 16:31:52,819 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [181] GAX - SCS configuration.
2015-08-05 16:31:52,834 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [202] Timeout in seconds between attempts = 60
2015-08-05 16:31:52,834 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [219] Maximum number of connection attempts = 1
2015-08-05 16:31:52,834 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [222] Maximum number of configured switchovers trials = unlimited
2015-08-05 16:31:52,834 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [236] Starting Warmstandby Service
2015-08-05 16:31:52,834 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [238] Warmstandby Service started.
2015-08-05 16:31:52,834 DEBUG: com.genesyslab.gax.core.configuration.warmstandby.utils.GaxWarmStandbyListener [com.genesyslab.PCT.invoker.warmstandby] - [36] WarmStandby changed state to Idle.
Endpoint uri: tcp://SCS@172.28.210.137:8010
State:Closed
2015-08-05 16:31:52,850 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [155] Opening connection to SCS Server ...
2015-08-05 16:31:52,850 INFO : com.genesyslab.gax.core.configuration.messageserver.MessageServerAdapter [main] - [155] Opening connection to MS Server ...
2015-08-05 16:31:52,865 INFO : com.genesyslab.gax.core.configuration.scs.SCSConnectorChannelListener [Thread-8] - [22] Event:Channel tcp://SCS@172.28.210.137:8010 is opened.
2015-08-05 16:31:52,865 INFO : com.genesyslab.gax.core.configuration.messageserver.MSChannelListener [Thread-9] - [22] Event:Channel tcp://MS@172.28.210.137:2030 is opened.
2015-08-05 16:31:52,881 DEBUG: com.genesyslab.gax.core.web.notification.CometEventService [Thread-8] - [82] Channel created: /core/scs
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [180] ------------------------------------------------------------
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [181] GAX - LCA configuration.
2015-08-05 16:31:52,881 TRACE: com.genesyslab.gax.core.web.notification.CometEventService [Thread-8] - [52] CometD: Number of Subscribers=0
2015-08-05 16:31:52,881 DEBUG: com.genesyslab.gax.core.scs.NotificationService [Thread-8] - [34] Publishing message into channel /core/scs:
{"state":"Opened","msgtype":"Connection"}
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [202] Timeout in seconds between attempts = 60
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [207] Timeout for LCA = 1000
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [219] Maximum number of connection attempts = 1
2015-08-05 16:31:52,881 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [222] Maximum number of configured switchovers trials = unlimited
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [236] Starting Warmstandby Service
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [238] Warmstandby Service started.
2015-08-05 16:31:52,897 DEBUG: com.genesyslab.gax.core.configuration.warmstandby.utils.GaxWarmStandbyListener [com.genesyslab.PCT.invoker.warmstandby] - [36] WarmStandby changed state to Idle.
Endpoint uri: tcp://LCA@localhost:4999
State:Closed
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaAdapter [main] - [155] Opening connection to LCA Server ...
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaChannelListener [Thread-11] - [23] Event:Channel tcp://LCA@localhost:4999 is opened.
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaChannelListener [Thread-11] - [28] Event:updateStatus app name: gax
2015-08-05 16:31:52,897 INFO : com.genesyslab.gax.core.configuration.lca.LcaChannelListener [Thread-11] - [29] Event:updateStatus status: Running
2015-08-05 16:31:52,897 WARN : com.genesyslab.gax.core.system.SystemConfigurationImpl [main] - [145]
===========================================

GAX starts with following command line:

"-host g1-core-p.genesys.lab.fr -port 8888 -app gax"
GAX (application dbid: 127) is configured with the following options:

arm/delete_from_db_after_processing: 'false'
arm/local_announcement_folder: 'announcement'
arm/local_music_folder: 'music'
arm/local_os: 'Windows 2008 Server'
arm/local_path: 'C:\GCTI\GAX\local'
arm/local_sox_path: 'C:\GCTI\GAX\sox\sox.exe'
arm/max_upload_audio_file_size: '20'
arm/target_announcement_folder: 'announcement'
arm/target_music_folder: 'music'
arm/target_os: 'Windows'
arm/target_path: 'C:\GCTI\GAX\arm\target'
asd/local_ip_cache_dir: './plugin.data/asd/gaxLocalCache'
asd/silent_ini_path: './plugin.data/asd/installation/genesys_silent_ini.xml'
ga/ga_appname: 'default'
ga/ga_host: 'g1-ui-p.genesys.lab.fr'
ga/ga_port: '80'
ga/ga_protocol: 'http'
general/auditing: 'true'
general/client_app_name: 'default'
general/default_account_dbid: '100'
general/inactivity_timeout: '600'
general/msgsrv_attempts: '1'
general/msgsrv_max_switchovers: '-1'
general/msgsrv_timeout: '10'
general/msgsrv_warmstandby_timeout: '60'
general/scs_attempts: '1'
general/scs_max_switchovers: '-1'
general/scs_timeout: '10'
general/scs_warmstandby_timeout: '60'
general/session_timeout: '900'
log/all: 'C:\logs\gax\gax'
log/buffering: 'true'
log/expire: '2 day'
log/segment: '1 hr'
log/standard: 'network'
log/time_format: 'ISO8601'
log/verbose: 'all'
lrm/agentgroup_enabled: 'true'
lrm/httptimeout: '60'
lrm/lgrresettime: '720'
lrm/operation_type: 'hosted'
opm/write_json: 'false'
pulse/cache_expire_timeout: '1200'
pulse/editable_templates: 'false'
pulse/health_expire_timeout: '30'
pulse/install_templates: 'true'
pulse/max_widgets_per_user: '0'
pulse/snapshot_expire_timeout: '24'


===========================================

2015-08-05 16:31:52,897 DEBUG: com.genesyslab.gax.core.configuration.lca.LcaAdapter [com.genesyslab.PCT.invoker.default] - [307] message received: 'EventHostUnderControl' (41) attributes:
attr_scs_socket [long] = 524
attr_scs_app_name [str] = "SCS"
attr_scs_host_name [str] = ""
2015-08-05 16:31:52,912 INFO : com.genesyslab.gax.core.configuration.lca.LcaMessageHandler [com.genesyslab.PCT.invoker.default] - [14] message received: 'EventHostUnderControl' (41) attributes:
attr_scs_socket [long] = 524
attr_scs_app_name [str] = "SCS"
attr_scs_host_name [str] = ""
2015-08-05 16:31:52,959 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [180] ------------------------------------------------------------
2015-08-05 16:31:52,959 INFO : com.genesyslab.gax.core.configuration.scs.SolutionControlServerAdapter [main] - [181] GAX - SCS configuration.
2015-08-05 16:31:52,959 DEBUG: com.genesyslab.gax.core.scs.SCSConnector [coreExecutor-1] - [80] SCS and CS connection monitoring activated.
2015-08-05 16:31:52,959 DEBUG: com.genesyslab.gax.core.scs.SCSConnector [coreExecutor-1] - [88] SCS connector initialization activated
2015-08-05 16:31:53,115 DEBUG: com.genesyslab.gax.core.scs.CommunicationService [coreExecutor-1] - [175] Subscribed to AlarmCondition objects in SCS
[ 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130
131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160
161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190
191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220
221 222 223 ]
2015-08-05 16:31:53,193 DEBUG: com.genesyslab.gax.core.scs.CommunicationService [coreExecutor-1] - [175] Subscribed to Application objects in SCS
[ 100 101 102 136 137 141 146 148 99 103 105 106 107 108 109 110 111 112 113 114 115 118 120 121 122 123 124 125 126 127
128 134 135 138 139 144 145 149 150 151 152 153 154 155 156 157 158 159 160 161 ]
2015-08-05 16:31:53,209 DEBUG: com.genesyslab.gax.core.scs.CommunicationService [coreExecutor-1] - [175] Subscribed to Host objects in SCS
[ 101 102 103 104 105 ]
2015-08-05 16:31:53,895 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [387] SELECT      SCHEMA_VERSION
FROM        WBRT_SCHEMA_INFO
WHERE      NAME = :NAME

2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [90] Db Schema Version for plugin pulse version 8.5.001.02 is matching.
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [65] Plugin pulse 8.5.102.03 initialization...
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.wbrt.main.EZPulsePlugin [Thread-16] - [67] Plugin pulse is using Pulse Proto 8.5.102.03
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-14] - [89] ---------- opm-arm Database Schema Version ----------
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-14] - [90]                    8.1.301.01                 
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-14] - [91] -------------------------------------------------
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-14] - [41] Db Schema Version for plugin gax-opm-arm 8.1.301.01 is matching.
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-14] - [43] ------------------------------------------------------------------------
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-20] - [89] ---------- core Database Schema Version ----------
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-20] - [90]                    8.1.301.01                 
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-20] - [91] -------------------------------------------------
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-20] - [41] Db Schema Version for plugin gax-core 8.1.301.01 is matching.
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.core.util.CoreDatabaseInspectorImpl [Thread-20] - [43] ------------------------------------------------------------------------
2015-08-05 16:31:53,957 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-19] - [89] ---------- asd Database Schema Version ----------
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-19] - [90]                    8.5.000.01                 
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-19] - [91] -------------------------------------------------
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-19] - [41] Db Schema Version for plugin gax-asd 8.5.000.01 is matching.
2015-08-05 16:31:53,973 INFO : com.genesyslab.gax.api.database.DefaultDatabaseInspectorImpl [Thread-19] - [43] ------------------------------------------------------------------------
2015-08-05 16:31:53,989 DEBUG: com.genesyslab.gax.wbrt.dao.CfgDaoImpl [Thread-16] - [539] Unable to get parameter cluster-size from cluster section of Collector (159) application! Key: cluster not found. Default value 1 will be used.
2015-08-05 16:31:53,989 DEBUG: com.genesyslab.gax.wbrt.dao.CfgDaoImpl [Thread-16] - [539] Unable to get parameter cluster-instance-id from cluster section of Collector (159) application! Key: cluster not found. Default value 0 will be used.
2015-08-05 16:31:54,082 DEBUG: com.genesyslab.gax.wbrt.dao.CfgDaoImpl [Thread-16] - [539] Unable to get parameter cluster-instance-id from cluster section of Collector (159) application! Key: cluster not found. Default value 0 will be used.
2015-08-05 16:31:54,145 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 16:31:54,145 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 16:31:54,160 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] DELETE
FROM        WBRT_APPLICATION
WHERE      APPLICATION_KEY = :APPLICATION_KEY

2015-08-05 16:31:54,176 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] INSERT INTO WBRT_APPLICATION (APPLICATION_KEY,
            APPLICATION_DBID,
            APPLICATION_TYPE,
            APPLICATION_NAME,
            COLLECTOR_GROUP_ID)
VALUES      (:APPLICATION_KEY,
            :APPLICATION_DBID,
            :APPLICATION_TYPE,
            :APPLICATION_NAME,
            :COLLECTOR_GROUP_ID)
2015-08-05 16:31:54,176 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] INSERT INTO WBRT_APPLICATION (APPLICATION_KEY,
            APPLICATION_DBID,
            APPLICATION_TYPE,
            APPLICATION_NAME,
            COLLECTOR_GROUP_ID)
VALUES      (:APPLICATION_KEY,
            :APPLICATION_DBID,
            :APPLICATION_TYPE,
            :APPLICATION_NAME,
            :COLLECTOR_GROUP_ID)
2015-08-05 16:31:54,316 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      COUNT(APPLICATION_KEY)
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
AND        APPLICATION_KEY = :APPLICATION_KEY

2015-08-05 16:31:54,316 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] INSERT INTO WBRT_APPLICATION (APPLICATION_KEY,
            APPLICATION_DBID,
            APPLICATION_TYPE,
            APPLICATION_NAME,
            COLLECTOR_GROUP_ID)
VALUES      (:APPLICATION_KEY,
            :APPLICATION_DBID,
            :APPLICATION_TYPE,
            :APPLICATION_NAME,
            :COLLECTOR_GROUP_ID)
2015-08-05 16:31:54,316 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      COUNT(APPLICATION_KEY)
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
AND        APPLICATION_KEY = :APPLICATION_KEY

2015-08-05 16:31:54,316 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 16:31:54,316 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [372] UPDATE      WBRT_LAYOUT
SET        REQUESTED_STATUS = 1,
            USCN = :USCN
WHERE      REQUESTED_STATUS = 2
AND        APPLICATION_KEY = :APPLICATION_KEY
2015-08-05 16:31:54,332 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [377] SELECT      APPLICATION_KEY
FROM        WBRT_APPLICATION
WHERE      APPLICATION_DBID = :APPLICATION_DBID
2015-08-05 16:31:54,332 DEBUG: com.genesyslab.gax.wbrt.dao.LayoutDaoImpl [Thread-16] - [382] SELECT        LAYOUT_BODY, BODY_HASH_1, BODY_HASH_2, USCN, REQUESTED_STATUS
FROM          WBRT_LAYOUT
WHERE        TENANT_ID = :TENANT_ID
AND          APPLICATION_KEY IN (0, :APPLICATION_KEY)
2015-08-05 16:31:54,987 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-16] - [177] Plugin pulse throw exception during init()
2015-08-05 16:31:54,987 ERROR: com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl [Thread-16] - [179] com.google.protobuf.LazyStringList.getUnmodifiableView()Lcom/google/protobuf/LazyStringList;
java.lang.NoSuchMethodError: com.google.protobuf.LazyStringList.getUnmodifiableView()Lcom/google/protobuf/LazyStringList;
at com.genesyslab.gax.wbrt.entities.proto.WbrtProto2Full$Widget$View$Builder.buildPartial(WbrtProto2Full.java:23783)
at com.genesyslab.gax.wbrt.entities.proto.WbrtProto2Full$Widget$View$Builder.buildPartial(WbrtProto2Full.java:23662)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1159)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1156)
at com.google.protobuf.TextFormat.mergeField(TextFormat.java:1156)
at com.google.protobuf.TextFormat.merge(TextFormat.java:1062)
at com.google.protobuf.TextFormat.merge(TextFormat.java:1028)
at com.google.protobuf.TextFormat.merge(TextFormat.java:998)
at com.genesyslab.gax.wbrt.main.EZPulsePlugin.populateLayoutTemplates(EZPulsePlugin.java:172)
at com.genesyslab.gax.wbrt.main.EZPulsePlugin.init(EZPulsePlugin.java:76)
at com.genesyslab.gax.core.plugin.DefaultPluginManagerImpl$1.run(DefaultPluginManagerImpl.java:169)
at java.lang.Thread.run(Unknown Source)
2015-08-05 16:31:55,798 INFO : com.genesyslab.gax.asd.main.ASDPlugin [Thread-19] - [83] SPD setup: loaded default scripts
2015-08-05 16:31:55,970 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-19] - [195] Skipping GAX privileges load.
2015-08-05 16:31:55,970 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-19] - [197] Importing gax default roles.
2015-08-05 16:31:55,985 DEBUG: com.genesyslab.gax.asd.main.ASDPlugin [Thread-19] - [184] Reseting deployments state.
2015-08-05 16:31:56,001 INFO : com.genesyslab.gax.asd.main.ASDPlugin [Thread-19] - [102] ASD initialized
[/size]

[lee.swire]

Can you tell me if in your GAX connections you have a connection to the Pulse DB and this is a JDBC connection?

[hot22shot]

Yes GAX has a connection to a JDBC DAP pointing on the Pulse database with the option [GAX]role=pulse.
BTW upgrading to GAX 8.5.210.12 has no effect.

[cavagnaro]

Really? We are now giving support to Genesys guys? O.o we should charge you too...
Have you followed step by step the deployment guide on docs.genesyslab.com?


Enviado de meu C6602 usando Tapatalk

[hot22shot]

Yes I followed the step by step gax install and pulse install.
If nothing else I'll open an sr.

[Dionysis]

Is your environment multi tenant?

If so, does the user you're logging in as exist in the tenant you're trying to monitor?  This tripped me up recently and caused a similar looking error.

eg. if you log in with the default user, and attempt to monitor a tenant other than the Environment tenant, it wont work.

[lee.swire]

[quote author=cavagnaro link=topic=9022.msg40424#msg40424 date=1438788813]
Really? We are now giving support to Genesys guys? O.o we should charge you too...
Have you followed step by step the deployment guide on docs.genesyslab.com?

[/quote]

I don't understand the comment? Are you stating the person I am trying to assist is an employee of Genesys? Is the whole purpose of this forum to offer help and advice?

[hot22shot]

My install is a BEP environment updated to framework 8.5.
The config database list the tenancy model as multi so I'd say the environment is multi tenant, I made several updates to the configuration database : from 8.1 to 8.5 and from postgres to mssql.

For now I only have one environment tenant and I'm logging with the default account.

@Dionysis, it's true the last request of gax/pulse pugin is a select request with a tenant_id parameter. Do you have more information to share to better understand this error ?

PS : I am not an employee of Genesys and I don't understand this comment either 

[Dionysis]

The error I'm referring to will only occur if you have a layout created.

If you're using the default account (which has a tenant id of 1), to monitor an agent group in a normal tenant (id 101 for example), it will throw an error when attempting to open the layouts.  It wont happen on start up though, it only happens when you log in and attempt to create a widget.

[cavagnaro]

Sorry then, my bad.
Was because your host is:
ga/ga_host: 'g1-ui-p.genesys.lab.fr'

So, if you are installing a BEP with these names...did you run already the wizard to change them?

[hot22shot]

[size=8pt][i]Sorry then, my bad.
Was because your host is:
ga/ga_host: 'g1-ui-p.genesys.lab.fr'[/i][/size]

There's a more obvious reasons :
fr because i'm french obviously
lab because it's platform located in our lab.
genesys because it's a genesys software platform.

I left the default hostname, the wizard has been launched on each of the 5 hosts.

Regards