URS licensing error

[Vishwasam]

I am getting licensing error for URS - Router_HA option.  I do not have any HA object for URS or SIP.


11:03:13.805_T_I_ [14:32] EventLocationInfo is received for ts SIPServer[Switch]
11:03:13.805_T_I_ [14:32] time shift with server SIPServer: 0->0 (1440567193.805, 1440567193.805, 0)
11:03:14.011_M_I_ [10:06] SO(0000000002022140 -1 2) ten=tenant1 name=?:  English>7 &  ( English>0 )@StatServer.GA: stat <##content> asked (0,0,3)
11:03:14.031_M_I_ [10:06] SO(0000000002121b30 -1 2) ten=tenant1 name=?AgentGroup1:  English>7 &  ( English>0 )@StatServer.GA: stat <##content> asked (0,0,3)
11:03:15.598_M_I_ [10:34] stat's contents update flag set to 0 hint=0000000000000000 
11:03:15.663 Std 07101 Feature 'router_seats': 10 licenses checked out

Effective max number of seats: 10

11:03:15.663 Std 07100 Licensing violation is identified, the violation type License server system does not support this feature.
Feature:      router_ha_option
License path:  7260@host;
FLEXnet Licensing error:-18,147
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".

This is a lab environment and we were able to use this for some time but now it is not allowing.

Is this something we need to check with Genesys ? please advice.

[Kubig]

I think it is behaviour by design. URS checked this license/feature at each startup - it is hardcoded. It has no impact on environment.

[Vishwasam]

here is the error when I dont have the default_dn setup

  _URS Log:
 
 
  M_I_ [17:06] VQ 00000000023bf0d0 TRG 00000000023867a0 added: name=AgentGroup1, location=StatServer, type=GA, state=##state, activity=unknown
14:42:11.634_M_I_ [10:06] SO(00000000023973c0 1 2) ten=SensipleLab name=AgentGroup1@StatServer.GA: stat <##content> asked (0,0,20013)
14:42:11.634_M_I_ [17:05] VQ 00000000023bf0d0 TRG 00000000023867a0 (name=AgentGroup1, location=StatServer, type=GA) synchronizing (o=0, n=3, c=0)
14:42:11.634_M_I_ [10:5d] SO(00000000023cf790 3 2) ten=SensipleLab name=1399@StatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 00000000023bf0d0 TRG "AgentGroup1"(00000000023867a0): connected to state Agent 1399 ##state(00000000023cf790)
14:42:11.634_M_I_ [10:5d] SO(00000000023cf9f0 4 2) ten=SensipleLab name=1199@StatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 00000000023bf0d0 TRG "AgentGroup1"(00000000023867a0): connected to state Agent 1199 ##state(00000000023cf9f0)
14:42:11.634_M_I_ [10:5d] SO(00000000023c0080 5 2) ten=SensipleLab name=1465@StatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 00000000023bf0d0 TRG "AgentGroup1"(00000000023867a0): connected to state Agent 1465 ##state(00000000023c0080)

14:42:11.634_M_I_ [10:06] SO(00000000023c12e0 6 2) ten=SensipleLab name=AgentGroup1@StatServer.GA: stat <StatAgentsAvailable> asked (0,0,11)
    _M_I_006e026d611f2041 [17:0f] VQ 00000000023bf0d0 [at all 1 0 0] 1 Target(s), flag=808a, guid: 0SensipleLab||1|d-1|1|00|0||||||01StatAgentsAvailable|00{}{}{}[]AgentGroup1@StatServer.GA
14:42:11.634_M_I_006e026d611f2041 [13:01] current vq: 00000000023c04f0 id=5(), nVQ=1-1f1cce0, priority=0, time=1440580331.634
14:42:11.634_M_I_006e026d611f2041 [17:11] VQ 00000000023bf0d0 first available call: 006e026d611f2041, reason=(1)binding
14:42:11.634_M_I_006e026d611f2041 [13:03] call (vq 00000000023c04f0, id=5, priority 0, time 1440580331.634) waits for VQ 00000000023bf0d0 (name="") now (0)
request to 65200(SIPServer) message RequestAttachUserData
AttributeReferenceID 22
AttributeUserData [35] 00 01 00 00..
'RTargetAgentGroup' 'AgentGroup1'
AttributeConnID 006e026d611f2041
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=548)
14:42:11.634_M_I_006e026d611f2041 [17:0e] VQ 00000000023bf0d0 (vq "", id=5), (1 Targets): SELECT MAX by stat <StatAgentsAvailable>(random    0000000000000000)
    _M_I_006e026d611f2041 [17:0e] VQ 00000000023bf0d0 TRG "AgentGroup1"(00000000023867a0): empty(3-3 components) passed
    _M_I_006e026d611f2041 [17:0e] VQ 00000000023bf0d0 (vq "" id=5): TRG NOT SELECTED (0 1 0 0 0)
    _I_I_006e026d611f2041 [07:0a] HERE IS WAIT (-1 sec)
    _I_I_006e026d611f2041 [07:0a] HERE IS WAIT (30 sec)
14:42:11.634_B_I_006e026d611f2041 [07:0a] delay treatments for 0 msec
14:42:11.634_I_I_006e026d611f2041 [09:04] <<<<<<<<<<<<suspend interp(WAIT), func:Wait timers:11000
14:42:11.634_B_I_006e026d611f2041 [07:64] start chain of treatments
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Unsupported operation)
AttributeClientID 12
AttributeThisDN '8101'
AttributeConnID 006e026d611f2041
AttributeReferenceID 21
AttributeErrorMessage 'Unsupported operation'
AttributeErrorCode 51
AttributeTimeinSecs 1440580331 (14:42:11)
AttributeTimeinuSecs 673000
AttributeEventSequenceNumber 0000000000000257
14:42:11.673_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Unsupported operation
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventAttachedDataChanged(refid=22)
14:42:11.673_T_I_006e026d611f2041 [14:32] EventAttachedDataChanged is received for ts SIPServer[Switch] (this dn=8101, refid=22)




It is finding the target agent group but doesn't hit the agent ..

[Kubig]

Check the SIP server for root-cause of EventError with argument "Unsupported Operation". It is not error on URS level and has nothing to do with licenses.

[Fra]

[quote author=Vishwasam link=topic=9064.msg40595#msg40595 date=1440575874]
License path:  7260@host;
[/quote]
@host? Regardless of whether this is related to your issue or not, I suggest you double check the license path.

Fra

[@Rony]

Have you check without HA mode ?

[Kubig]

As he mentioned
[quote] I do not have any HA object for URS or SIP.[/quote]
As I wrote, the license error is "by design". Of course, the license path must be valid.

[Vishwasam]

Thanks . I see the calls are processing regardless of the licensing error. I will work on license path