Web Call Thru

[Don]

Hello all:

We are currently on Genesys Suite 6 with the Internet Contact Solution. I am working with a client on an outsourcing solution that would allow customers to call into the contact center over the Internet while they are online, permitting full corowse and collaboration. They are interested in how reliable this technology would be today and where it will be 3 years from now, and associative software and hardware costs. HELP!

[John Doe]

I did the training a couple of months back looks very good. Most of us only got the email bit working in class though!

[Kim]

I tried it and could not go past hipbone server, so we just dropped it and went with Avaya.