Pulse versus CCPulse

[GenesysNewbie]

Were you able to find some improvement or advantage that Pulse offers compared to CCpulse?
My opinion is that offers the same but web based.
Pls all the feedback is apreciated
Thanks,
Javier

[genesysguru]

Login to support and view Tech Tutorial #94: Pulse 8.5.

Regards

[GenesysNewbie]

Ok, thanks.
Javier

[brendanb]

Hi

I have done extensive work on Pulse and to my opinion I would not introduce Pulse to my customers. The application still requires a lot of work to come even close to what you can do on CCPulse.

Hope this helps

Regards

[Kubig]

I do not agree, the Pulse has other advantages against CCPulse and has to be useful for some sort of customers. Of course, there are more things to improve, but this applies to CCP+ too.

[cavagnaro]

Pulse has another job, can't compare both nor replace one by each other.

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[GenesysNewbie]

What do you mean when you said other job?
Thanks for feedback, i really apreciate.

[voipy]

What are the issues with Pulse?  As someone has stated above they would not introduce this to their customers.  Why wouldn't you? 

If you are going with a new deployment would it not be better to go with Pulse as Genesys are not developing CCPulse anymore and it will go out of support at some point soon?

[brendanb]

Hi Voipy

The reasons are simple.

If your customer does not want to use  the standard templates it takes a lot of time to setup the templates.

The other reasons are
Limited on thresholds and only provides 3 colors
No historical stats. This means that a customer needs to create they're own reports on the datamart DB
It is not really real time stats like CCPulse. The minimum refresh rate you can set your dashboards to is 10 sec
The available documentation on Pulse is lacking.

This is just a few reasons. I would wait until much more development has been done on the application before introducing it.

Regards

[Fra]

[quote author=brendanb link=topic=9731.msg44164#msg44164 date=1469446420]
If your customer does not want to use  the standard templates it takes a lot of time to setup the templates.

The other reasons are
Limited on thresholds and only provides 3 colors
No historical stats. This means that a customer needs to create they're own reports on the datamart DB
It is not really real time stats like CCPulse. The minimum refresh rate you can set your dashboards to is 10 sec
The available documentation on Pulse is lacking.

This is just a few reasons. I would wait until much more development has been done on the application before introducing it.

[/quote]

Totally agree. Add that performances are not comparable with CCPulse if you have thousands stats and you've got a good picture of why Pulse is not yet where it should be.

Fra

[cavagnaro]

Someone said Real time?

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[Fra]

[quote author=cavagnaro link=topic=9731.msg44166#msg44166 date=1469451551]
Someone said Real time?
[/quote]
Yup, Genesys.
From the main page of the Genesys docs on Pulse:

"Genesys Pulse is a widget-driven, graphical user application, which is accessible from a web browser as a Genesys Administrator Extension (GAX) plug-in application. Using a direct communication link to a real-time metrics engine, Stat Server, Genesys Pulse enables at-a-glance views of [b]real-time contact center statistics[/b] within the GAX user interface. "

[cavagnaro]

I mean real real time. Extended monitor for example

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[Fra]

Cav,

I don't think that anyone is seeing the extended monitoring capability as one of the key drawbacks of Pulse.
What we are talking about here are severe gaps and limitations of a tool which in theory is supposed to replace medium term CCPulse: unless Genesys changes his roadmap and/or overhaul Pulse, I see we are long way from there.
Or perhaps Genesys should make it clear that the rationale behind using Pulse is utterly different.

[cavagnaro]

Yes, but on CCPulse and not Pulse you can create templates at second details. We have discussed this already like 3 times.
So...why not just reference to original posts and stop wasting our time on same issue over and over again