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Author Topic: Number differences between ccp_statserver and datamart db number for VQs  (Read 23668 times)

Offline Gef Buneri

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Re: Number differences between ccp_statserver and datamart db number for VQs
« Reply #45 on: December 21, 2016, 07:22:49 PM »
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Regular is a selectdn over groags+vq that routes call on a destination target (agent in agent group, event counted on vq).

"Non regular" is a selectdn over a vq to count n_entered calls in a strategy that sends the call in another strategy, instead of a groag/ag target.

In both scenarios ConnID usually does not changes, it changes rarely, after a play block I regularly use to play agent id. By the way, the ConnID change seems not to affect numbers.
« Last Edit: December 21, 2016, 07:30:03 PM by Gef Buneri »

Offline cavagnaro

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Re: Number differences between ccp_statserver and datamart db number for VQs
« Reply #46 on: December 21, 2016, 07:33:03 PM »
??? ??? ???
but you said DCID did changed numbers, meaning, you had repetitive interactions going on...
Changing ConnID does affect as said, would be counted as 2 instead of 1...that shouldn't happen and you should focus on the WHY. Isolate the scenario and fix it

Offline Gef Buneri

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Re: Number differences between ccp_statserver and datamart db number for VQs
« Reply #47 on: December 21, 2016, 07:36:36 PM »
Actually... it makes sense  :-[

I'll try to isolate duplicated instances.