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Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by Kubig on October 09, 2024, 11:19:10 AM »PSDK Genesyslab.Platform.Voice.Protocols.TServer.Events namespace for TServer events
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Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by Gef Buneri on October 08, 2024, 01:49:22 PM »[quote author=terry link=topic=12620.msg55781#msg55781 date=1727336151]
57 EventQueued
58 EventDiverted
85 EventAttachedDataChanged
154 EventReserved_2 (used for keep alive pinging)
[/quote]
Thank you very much, Terry. Any idea where to find the full list? I'm searching in documentation with no luck; nothing in the PSDK docs too, as suggested by @Cavagnaro
57 EventQueued
58 EventDiverted
85 EventAttachedDataChanged
154 EventReserved_2 (used for keep alive pinging)
[/quote]
Thank you very much, Terry. Any idea where to find the full list? I'm searching in documentation with no luck; nothing in the PSDK docs too, as suggested by @Cavagnaro
53
Genesys CTI Technical Discussion / Re: How to play announcements so that call remains routable (IRD)
« Last post by terry on September 27, 2024, 07:48:22 AM »Treatment Exit was exactly added to synchronize treatments time and target waiting time.
54
Genesys CTI Technical Discussion / Re: How to play announcements so that call remains routable (IRD)
« Last post by Shatners_bassoon on September 26, 2024, 11:34:48 AM »Thanks once more, Terry. They key lack of knowledge on my side was not being aware of the "Exit" function, that basically was the key feature I was missing, and that solved my issue.
Br,
Willian
Br,
Willian
55
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Kubig on September 26, 2024, 10:17:43 AM »I would use https://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions#scrollNav-18 and get the value from attached data
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Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by terry on September 26, 2024, 07:35:51 AM »57 EventQueued
58 EventDiverted
85 EventAttachedDataChanged
154 EventReserved_2 (used for keep alive pinging)
58 EventDiverted
85 EventAttachedDataChanged
154 EventReserved_2 (used for keep alive pinging)
57
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Solo on September 26, 2024, 06:09:52 AM »Thanks Kubig,
so you mean I just need to create something like
Result = G.GetKEYCONNID(Data.Current_Status.Value);
so you mean I just need to create something like
Result = G.GetKEYCONNID(Data.Current_Status.Value);
58
Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by cavagnaro on September 25, 2024, 03:38:35 PM »I know those are under PSDK, each Event has an ID.
Now a list...maybe in PSDK docs? help file?
Now a list...maybe in PSDK docs? help file?
59
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Kubig on September 25, 2024, 01:04:12 PM »https://docs.genesys.com/Documentation/EZP/9.0.0/User/RTRFormulas#scrollNav-6
60
Genesys CTI Technical Discussion / Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Solo on September 25, 2024, 07:37:30 AM »Hello,
some of our widgets in Pulse are showing the "Oldest Call Waiting" in a queue.
For immediate tracing/analyses/actions , we would like those widget to show the ID of this call (key name in our logs is connid or keyconnid, something like 01e403792225bac5 for exemple). Does someone has an idea how to do this, maybe by using the filters, or is there any field/data somewhere in Pulse for that need ?
Thanks a lot
Gauthier
some of our widgets in Pulse are showing the "Oldest Call Waiting" in a queue.
For immediate tracing/analyses/actions , we would like those widget to show the ID of this call (key name in our logs is connid or keyconnid, something like 01e403792225bac5 for exemple). Does someone has an idea how to do this, maybe by using the filters, or is there any field/data somewhere in Pulse for that need ?
Thanks a lot
Gauthier