Recent Posts

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Genesys-related Development / Re: restricted access to workbind
« Last post by cavagnaro on Today at 04:56:50 AM »
The Workbin options, where you enable which Workbin is availble.
https://docs.genesys.com/Documentation/IW/latest/Dep/WorkbinOptions
2
Genesys-related Development / Re: requestPlaceInQueue error
« Last post by Ardim on Yesterday at 10:35:19 PM »
Yes, I have to be owner of interaction. But how I can do it ? Can InteractionProtocol entity become an owner of interaction ?
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Genesys-related Development / Re: restricted access to workbind
« Last post by mguzman on Yesterday at 09:43:21 PM »
Could you tell me what is the option that I would have to add in the application?
I looked in the manuals but did not find something that works for me
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Genesys CTI Technical Discussion / WFM - Agent not shown in Adherence Details
« Last post by AndyT on Yesterday at 04:53:53 PM »
Hello dear all,

I have done some research on the forum about adherence details but i didn't find anything similar to my issue.

We are have an issue with an agent not being displayed in WFM Adherence details.
All other agents of the same team are being displayed normally and we can retrieve information for them.
The agent is on the correct team, Contract, Activity, and similar people on the same team are presented as it should.

I did searched on the Genesys manual about adherence but i didn't find anything that could help. We are using WFM version 8.5.211.6

Any Ideas Gurus?

Thanks for your time!
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Genesys CTI Technical Discussion / Re: Query Role and privileges via Psdk
« Last post by PeteHoyle on April 19, 2021, 04:44:03 PM »
The only way I found was to retrieve all roles:

Code: [Select]
CfgRoleQuery query = new CfgRoleQuery();
Collection<CfgRole> roles = confService.retrieveMultipleObjects(CfgRole.class, query);

And then iterate through the roles and check if the agent is assigned:

Code: [Select]
/***
* Is the PersonDBID assigned to the Role Can be either directly assigned or
* assigned to an AccessGroup
*
* @param role
* @param personDBID
* @return
*/
private boolean isAgentAMember(String l, CfgRole role, int personDBID) {
log.debug(l + "Check if Person: " + personDBID + " Is assigned to Role: " + role.getName());
if (role.getMembers() != null) {

for (CfgRoleMember member : role.getMembers()) {
if (member.getObjectType() == CfgObjectType.CFGPerson) {
if (member.getObjectDBID() == personDBID) {
log.debug(l + "Person: " + personDBID + " Is assigned to Role: " + role.getName());
return true;
}
} else if (member.getObjectType() == CfgObjectType.CFGAccessGroup) {
log.debug(l + "Check if Person: " + personDBID + " Is assigned to Role: " + role.getName() + " Using Access Group: " + member.getObjectDBID());
if (getAccessGroup(l, member.getObjectDBID(), personDBID)) {
log.debug(l + "Person: " + personDBID + " Is assigned to Role: " + role.getName());
return true;
}
}
}
}
return false;
}

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Genesys-related Development / Re: restricted access to workbind
« Last post by cavagnaro on April 17, 2021, 12:33:28 PM »
Assign them only to their WDE app options, you will need to create separate ones for each need you require
7
Genesys-related Development / restricted access to workbind
« Last post by mguzman on April 17, 2021, 02:14:25 AM »
Hello everybody
I would like to know how to do so that only a particular agent group can see some workbinds
8
I also asked that question to Genesys, still waiting for an answer after months
9
Well... Sorry, without logs you only could open a ticket with Genesys


Enviado de meu SM-N9600 usando o Tapatalk

10
Sorry
I cannot post the logs in open forum due to data privacy issues.
Any other help or ideas would be appreciated
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