Recent Posts

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Genesys CTI Technical Discussion / Re: Web Service Object IRD question
« Last post by terry on Yesterday at 12:52:23 PM »
Basically HTTP Authentication, TLS, and SOAP security are independent and not related things. They can or can. Ot be used in any combination - it depends from specific web server configuration.
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Genesys CTI Technical Discussion / Re: setting WDE for chat async
« Last post by cavagnaro on Yesterday at 01:46:00 AM »

Quote
system.componentmodel.win32exception an unknown error occurred while processing the certificate
Is your installation protected by a certificate?
Try to install first without, then, use a cert
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Genesys CTI Technical Discussion / Re: Post-call survey
« Last post by cavagnaro on Yesterday at 12:06:32 AM »
Well then post your configuration and logs to see what is going on
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Genesys-related Development / Re: How to submit to the another callflow file in Genesys Composer
« Last post by cavagnaro on August 06, 2020, 11:59:49 PM »
You could call as an external VXML file
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Genesys CTI Technical Discussion / Re: How to Configure dummy SDP
« Last post by varadha1988 on August 06, 2020, 11:48:55 PM »
Quote from: hsujdik on August 06, 2020, 09:10:18 PM
Not the rensponse to what you directly asked, but try changing the option make-call-rfc3725-flow to 1, too.


I tried that too, in Trunk and RP but it doesn't help.

As checked with genesys docs it this option will used in Agent DN and msml (Voice Over IP Service)

Currently we are using NETANN based
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Genesys CTI Technical Discussion / Re: How to Configure dummy SDP
« Last post by hsujdik on August 06, 2020, 09:10:18 PM »
Not the rensponse to what you directly asked, but try changing the option make-call-rfc3725-flow to 1, too.
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Genesys-related Development / Re: Display Real Time Stats on a web UI
« Last post by hsujdik on August 06, 2020, 09:00:47 PM »
You could user Pulse REST API or build your own API based on Platform SDK communicating with Stat Server
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Genesys CTI Technical Discussion / How to Configure dummy SDP
« Last post by varadha1988 on August 06, 2020, 05:28:01 AM »
Hi,

Could you please let me know how to configure dummy SDP in Strategy.

In Predictive Calling Gateway is not accepting INVITE without SDP. I tried using reuse-sdp-on-reinvite option trunk also i tired this option Route point. But it doesn't help me.

Thanks in Advance!!!
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Genesys CTI Technical Discussion / Re: Post-call survey
« Last post by marmota on August 06, 2020, 03:39:30 AM »
Thanks for the answer.

We and our tech partner didn't find much about this specific option and how to redefine it in strategy. General info we found is here: Universal Routing 8.1 Deployment Guide.

We used ExtensionUpdate to redefine option but it didin't work.
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Genesys-related Development / Display Real Time Stats on a web UI
« Last post by oceanblue on August 06, 2020, 03:37:18 AM »
Hello All, I need to pull some crucial contact centre resource/agent related real time stats and display them somewhere, so the execs can view it on their mobile devices.

Has anybody done something along this lines already?What's the best way to go about it?

Can Pulse rest API's be used? What are other options out there that can be considered for this matter?

Thanks in advance.

Cheers,
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