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Try IP address of config server for the -cshost parameter and see if it works. Then if the provided -csport <port> -csappname <app_name> -csuser <username> -cspassword <password> is all correct, then check SCS logs for a new mlcmd connection (Validate those credentials using CME or GA or any tool that requires authentication into Genesys Config Layer first). You should see something like this in your SCS logs which is basically the output you will also see in your command line result

17:20:47.588 Client: new client 444 connected.
17:20:47.588 Client: host name wasn't obtained. IP-address: ***.***.**.**:47240
17:20:47.589 Create CIRequester (socket: 444, name: 'mlcmd')
17:20:47.589   Trace   192.168.10.98   Solution_Control_Server   GCTI-43-10400   SC Interface 'mlcmd' connected, username='default', socket=444, client's host='(***.***.**.**:47240)', client's tenant='Environment'
17:20:47.589 ### LOCAL MESSAGE#=10400, 'SC Interface 'mlcmd' connected, username='*****', socket=444, client's host='(***.***.**.**:47240)', client's tenant='************''
17:20:47.590 SCI(444,mlcmd) <== {confserv      } [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {102, DBServer_Logs } [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {103, Solution_Control_Server} [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {104, DAP_Logs      } [APP_STATUS_UNKNOWN, EXITED]
17:20:47.590 SCI(444,mlcmd) <== {105, Message_Server} [APP_STATUS_RUNNING, PRIMARY]

Masked IPs above.

Hello,

I have a chatbot app built using Platform SDK and was hoping to add buttons to it. I encountered this https://docs.genesys.com/Documentation/GWC/latest/Deployment/GWCRM and checked about Platform SDK sending JSON. According to this https://docs.genesys.com/Documentation/PSDK/8.5.x/Developer/JSONSupport it is possbile. What is unclear to me is can I send these quick replies using BasicChatProtocol and how would I do that.

 
Handle Time is Business dedicated time for a customer interaction.
So Inbound/Outbound+ACW Status Time


If you are doing a division then guess you want Average Time?


In your division why you also don't add up consult+hold?? If you are measuring Status then add them too...


Internal...that is not business related usually as it was a private call or without customer

If you don't have a bat, Tomcat will seek enviroment variables at the OS level too. So just declare them and should work.
U using Linux or Windows?


https://stackoverflow.com/questions/32771124/how-to-pass-environment-variable-to-tomcat-running-as-windows-service


Have a read on how Tomcat work with those variables and then you will need to adjust to your OS and configurations.

Thanks for pointing that out! I changed it to my app name and now i get another different error:



I have tried looking up for it but cant find any references neither on Genesys site nor Google itself