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Genesys-related Development / Re: Maximum number of RequestRegister
« Last post by genesysguru on Yesterday at 12:46:12 AM »
Pawel - what is the advice now that requestRegisterAll has been removed in PSDK 9.0?

Regards
3
Thanks - that is what I thought. There used to be a PSDK requestRegisterAll but that has now been removed. I assume is that is because it was being used recklessly and possibly causing TServer / SIP server overload (and that is what I am worried about doing in a very large deployment). If there is anybody reading from product development a steer one way or the other would be appreciated.

Regards
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Genesys CTI Technical Discussion / Re: Chat statistics not working - SOLVED
« Last post by abudwill on February 16, 2020, 09:01:34 AM »
One last thing I will share.  It is actually not necessary to remove the filters for the stats in Pulse or other real time reporting tools.  However in order for the filters to work properly, stat server must have option statserver.subscribe-for-all-ixn-server-events set to yes (default it is no and does not exist in options).  Once this is set, stat server will listen to and parse all events from interaction server and as a result udata is parsed in a way which allows the filters to apply properly.
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Genesys CTI Technical Discussion / Re: Oubound push preview LIFO
« Last post by cavagnaro on February 16, 2020, 04:56:06 AM »
Strategy is after OCS buffering... So no

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Genesys CTI Technical Discussion / Re: Oubound push preview LIFO
« Last post by Janis on February 16, 2020, 04:55:09 AM »
Maybe we can use negative priority increment in the strategy which is delivering push preview records?
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Genesys CTI Technical Discussion / Re: Oubound push preview LIFO
« Last post by Naveen Kancharla on February 16, 2020, 04:07:15 AM »
Thanks for the update
Actually same has been updated to business but they where looking for real time record support solution. Also tried by checking into genesys knowledge centre and I found the required functionality in CX Contact document where LIFO Concept has been introduced but it's on cloud based environments. So planning to do work around in on premise environment. Is it doable??
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Genesys CTI Technical Discussion / Re: Oubound push preview LIFO
« Last post by cavagnaro on February 16, 2020, 12:10:08 AM »
Wait so your older customers who are waiting for a call back, you just ignore them? If you can't work the whole list that is a capacity issue. This is quite not doable unless somehow you tell OCS to load new records every short window of time, say, 10 seconds... But still that would kinda kill the concept of "priority" customers as any other may come in. Usually yo call olders first because you offered them a callback, you make a commitment with them and you created an expectation. If you don't call them back they will simply call in again, with less willing to be part of the call back and end up putting a negative feeling into that option. So be quite careful with what customers ask... Think a little bit beyond into the future on what would happen if you apply such configuration


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Genesys CTI Technical Discussion / Oubound push preview LIFO
« Last post by Naveen Kancharla on February 15, 2020, 04:42:27 AM »
I have got requirement where Outbound dailer should dial / route last uploaded record first to an agent and also update you that the record is dynamically uploading into calling list.
I have tried configuring dailing filter but it won't work as per requirement  since ocs stores the record into cache i.e in retrieve state . Is any one faced or implemented such scenario??
It's a push preview dailing mode setup with blended inbound process.
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Thanks Cavagnaro.

Thanks for your time and suggestion. Will try in strategy level.

Thanks.
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