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1
This could help you - https://docs.genesys.com/Documentation/HTCC/latest/Dep/Elasticsearch
You also might use the prepared "sample" configuration for ES cluster which is located under WWE/HTCC.
2
Yes,

That's what I'm trying to do, but the documentation is unclear on how to link it..



Sent from my Pixel 2 using Tapatalk

3
You should have external Elasticsearch cluster for this purpose and then refer GWS to that cluster. Embedded ES cluster is no longer recommended (is deprecated)
4
So...


Trying to get WWE running to confirm whether a client can use Chrome Books.
I just can't get it started.. The documentation is terrible (LOL)..

I have 2 things that concern me..

If I follow the documentation for the elasticsearch client.. it spits the dummy at "transportClient:"
In commenting that out, I think I'm trying to start up without elastic search.. NO biggie to get the thing off the ground.

There is also reference to a crClusterName field in the documentation... but it doesn't appear in the sample, or advise where that field is supposed to go...


Now for the startup issue.

gws.log spits out this highly useful bit of information..
______/\\\\\\\\\\\\__/\\\______________/\\\_____/\\\\\\\\\\\______
 ____/\\\//////////__\/\\\_____________\/\\\___/\\\/////////\\\____
  ___/\\\_____________\/\\\_____________\/\\\__\//\\\______\///_____
   __\/\\\____/\\\\\\\_\//\\\____/\\\____/\\\____\////\\\____________
    __\/\\\___\/////\\\__\//\\\__/\\\\\__/\\\________\////\\\_________
     __\/\\\_______\/\\\___\//\\\/\\\/\\\/\\\____________\////\\\______
      __\/\\\_______\/\\\____\//\\\\\\//\\\\\______/\\\______\//\\\_____
       __\//\\\\\\\\\\\\/______\//\\\__\//\\\______\///\\\\\\\\\\\/______
        ___\////////////_________\///____\///_________\///////////________

04/26/2019 06:35:54.191 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  Running GWS version [8.5.202.54]
04/26/2019 06:35:59.629 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  Starting CloudWebApplication v8.5.2 on ergsddpump01.ad.retail.energy with PID 22010 (/usr/share/gws/gws.jar started by gws in /usr/share/gws)
04/26/2019 06:35:59.700 DEBUG [] [] [] [main]    c.g.c.a.CloudWebApplication  Running with Spring Boot v1.3.0.RELEASE, Spring v4.2.3.RELEASE
04/26/2019 06:35:59.756 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  No profiles are active


And.. nothing  in the documentation about profiles... I'm guessing that has something to do with it..
Hit me.. I'm nearly done for the week.. Hopefully someone knows something in here.

cheers

Allan


Oh ..as an FYI  here's my application.yaml


onPremiseSettings:
  cmeHost: #########
  cmePort: ######
  backupCmeHost: ################
  backupCmePort: ####



logging:
  config: config/logback.xml
  file: cloud.log
  path: /var/log/gws

jetty:
  host: ergsddpump01.ad.retail.energy
  port: 8090
  idleTimeout: 30000
  soLingerTime: -1
  sessionMaxInactiveInterval: 1800
  enableWorkerName: true
  enableRequestLog: true
  requestLog:
    filename: yyyy_mm_dd.request.log
    filenameDateFormat: yyyy_MM_dd
    logTimeZone: AEST
    retainDays: 90
    append: true
    extended: true
    logCookies: true
    logLatency: true
    preferProxiedForAddress: false
  enableSsl: false
 
  cassandraCluster:
  thrift_port: 9160
  jmx_port: 7199
  keyspace: sipfs
  nodes: 127.0.0.1
  backup_nodes:
  replication_factor: 1
  write_consistency_level: CL_ONE
  read_consistency_level: CL_ONE
  max_conns_per_host: 16
  max_cons: 48
  max_pending_conns_per_host: 80
  max_blocked_threads_per_host: 160

  useSSL: no

serverSettings:
  # URLs
  externalApiUrlV2: http://abcdefg/api/v2
  internalApiUrlV2:  http://abcdefg/internal-api
  undocumentedExternalApiUrl: http://abcdefg/internal-api

  # Paths
  pathPrefix: /api/v2
  internalPathPrefix: /api/v2

  # General
  iwsDispositionCodeSync:  true
  enableCsrfProtection: false
  salesforceAuthenticationMode: false
  enableOpenIDConnect: false

  # Timeouts
  activationTimeout: 12000
  configServerActivationTimeout: 35000
  configServerConnectionTimeout: 15000
  connectionTimeout: 4000
  contactCenterSynchronizationTimeout: 60000
  inactiveUserTimeout: 300
  reconnectAttempts: 1
  reconnectTimeout: 10000

  # OPS account
  opsUserName: pbscured
  opsUserPassword: obscured

  # CME credentials
  applicationName: WS_Node
  applicationType: CFGGenericClient
  cmeUserName: default
  cmePassword: #################
  syncNode: true
  enableVirtualQueueSynchronization: false

  # Statistics



  # Multi regional supporting
  nodePath:  /AU/POC1
  nodeId: POC1



  # Elastic Search
  elasticSearchSettings:
    #crClusterName : wwe-poc
    clientNode: true
    indexPerContactCenter:  false
    enableScheduledIndexVerification: true
    indexVerificationInterval: 60
    retriesOnConflict: 2
#    useTransportClient: true
#    transportClient:
#        nodes:
#             - {host: 127.0.0.1, port: 9300}
#        useSniff: true
#        ignoreClusterName: true
#        pingTimeout: 10000
#        nodesSamplerInterval: 10000




  # Caching Settings
  #cachingSettings:
    #enableSystemWideCaching: [ToBeChangedOrRemoved: "true"|"false"]
    #agentStatesTTL: [ToBeChangedOrRemoved: <CACHING_AGENT_STATES_TTL>]
    #businessAttributesTTL: [ToBeChangedOrRemoved: <CACHING_BUSINESS_ATTRIBUTES_TTL>]
    #transactionsTTL: [ToBeChangedOrRemoved: <CACHING_TRANSACTIONS_TTL>]
    #skillsTTL: [ToBeChangedOrRemoved: <CACHING_SKILLS_TTL>]
    #virtualAgentGroupsTTL: [ToBeChangedOrRemoved: <CACHING_VIRTUAL_AGENT_GROUPS_TTL>]
    #contactCenterFeaturesTTL: [ToBeChangedOrRemoved: <CACHING_CONTACT_CENTER_FEATURES_TTL>]
    #contactCenterSettingsTTL: [ToBeChangedOrRemoved: <CACHING_CONTACT_CENTER_SETTINGS_TTL>]
    #voiceContextCaching: [ToBeChangedOrRemoved: "true"|"false"]
    #voiceContextRefreshInterval: [ToBeChangedOrRemoved: <CACHING_VOICE_CONTEXT_REFRESH_INTERVAL>]

  # DoS Filter Settings
  #enableDosFilter: [ToBeChanged: "true"|"false"]
  #dosFilterSettings:
    #maxRequestsPerSec: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_REQUESTS_PER_SEC>]
    #delayMs: [ToBeChangedOrRemoved: <DOS_FILTER_DELAY_MS>]
    #maxWaitMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_WAIT_MS>]
    #throttledRequests: [ToBeChangedOrRemoved: <DOS_FILTER_THROTTLED_REQUESTS>]
    #throttleMs: [ToBeChangedOrRemoved: <DOS_FILTER_THROTTLE_MS>]
    #maxRequestMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_REQUEST_MS>]
    #maxIdleTrackerMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_IDLE_TRACKER_MS>]
    #insertHeaders: [ToBeChangedOrRemoved: <DOS_FILTER_INSERT_HEADERS>]
    #trackSessions: [ToBeChangedOrRemoved: <DOS_FILTER_TTACK_SESSIONS>]
    #remotePort: [ToBeChangedOrRemoved: <DOS_FILTER_REMOTE_PORT>]
    #ipWhitelist: [ToBeChangedOrRemoved: <DOS_FILTER_IP_WHITE_LIST>]


  # Account Management
  #accountManagement:
    #forgotPasswordEmailTemplate:
      #from: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_FROM>]
      #subject: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_SUBJECT>]
      #body: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_BODY>]
    #accountCreatedEmailTemplate:
      #from: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_FROM>]
      #subject: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_SUBJECT>]
      #body: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_BODY>]
    #smtpServer:
      #host: [ToBeChangedOrRemoved: <SMTP_SERVER_HOST>]
      #port: [ToBeChangedOrRemoved: <SMTP_SERVER_PORT>]
      #userName: [ToBeChangedOrRemoved: <SMTP_SERVER_USER_NAME>]
      #password: [ToBeChangedOrRemoved: <SMTP_SERVER_PASSWORD>]
      #timeout: [ToBeChangedOrRemoved: <SMTP_SERVER_TIMEOUT>]


  # CometD Settings
  #cometDSettings:
    #maxSessionsPerBrowser: [ToBeChangedOrRemoved: <MAX_SESSIONS_PER_BROWSER>]
    #multiSessionInterval: [ToBeChangedOrRemoved: <MULTI_SESSION_INTERVAL>]


  # OAuth2 Settings

  # Session Persistence Settings

  # Multimedia Disaster Recovery
  #drMonitoringDelay: [ToBeChangedOrRemoved: <DR_MONITORING_DELAY>]

  # Stale CometD Session monitoring

  # Node Settings Refresh

  # Log Header Settings
  #logHeaderSettings:
    #enableLogHeader: [ToBeChangedOrRemoved: "true"|"false"]
    #updateOnPremiseInfoInterval: [ToBeChangedOrRemoved: <UPDATE_ON_PREMISE_INFO_INTERVAL>]

  # Update on startup settings
  updateOnStartup:
    opsCredentials: true
    features: true
    statistics: false



 



6
Genesys CTI Technical Discussion / Getting Active Extension List
« Last post by sysadmin on April 25, 2019, 11:43:02 PM »
Hello,

I need to see used extension by agent list via web service. How can i get it ?

Thank you.
7
It is good, if this is searchable and sortable in interaction search. but

In my env, i have strattr10 as searchable and sortable. but, it is possible to search but not sort in interaction search. So we start explore.....

In the UCS 8.5.1 doc,
is-sortable

Makes attribute searchable from desktop, (Interaction attributes, contact attributes)

is‑searchable

Makes UCS use the attribute in identifying contacts (at runtime), (Contact attributes only)

and we explore to case history, we realise it is not possible to sort in interaction search

"Question Detail   
Are Interaction Search results are sortable (for instance on start date) compared to My History. Can this be configured somewhere ?
Answer   
Functionality currently not available as of  8.5.113
Recommend to open a separate feature request for this functionality (i.e. specifically around sorting under interaction search)."



8
Genesys CTI Technical Discussion / Re: Allow Dial Plan
« Last post by cavagnaro on April 24, 2019, 10:17:46 PM »
 ???  Even if he add that, his carrier most probably won't support that hyphen. It is out of standard
9
Have you configured the Date as Interaction Custom Attribute Searchable?
10
Hello Lance :-
Something i found

"Functionality currently not available as of  8.5.113!' and request to open FR.


and you may try UCS 9.1 I found this

''
Sort Order in Interaction Search
Results of interaction searches, including searches returning 100+ records, can now be sorted. This new functionality is available through an evolution of InteractionListGet and ContactListGet functions."
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