Recent Posts

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1
if you are using IRD try to use "find interaction" block and put a condition like
id = '<ixn id>'

and then save the result in a variable and use it in target block
2
Genesys CTI Technical Discussion / Re: Request configuration Database
« Last post by terry on Today at 05:55:48 AM »
You can try ExpandAgent[AgentEmployeeID] - supposed to return list of all groups agent is in.
3
Genesys CTI Technical Discussion / Re: Request configuration Database
« Last post by cavagnaro on Today at 03:07:03 AM »
No because the AG is not a property of the Agent object...why would you like to do such thing?
4
Genesys CTI Technical Discussion / Request configuration Database
« Last post by Gaia on Today at 02:28:45 AM »
Hi Genesys experts  :),

Is there a URS function which allows to find th agent groups with employee_id ?

I used BD Data block in composer but it seems its not best practice.

SELECT  "dbo"."cfg_group"."name", "dbo"."cfg_person"."user_name"
 FROM
 "dbo"."cfg_group", "dbo"."cfg_person", "dbo"."cfg_agent_group"
 WHERE
"dbo"."cfg_person"."employee_id" = {vEmployeeID} AND "dbo"."cfg_agent_group"."agent_dbid" = dbo.cfg_person.dbid AND "dbo"."cfg_agent_group"."group_dbid" = dbo.cfg_group.dbid AND "dbo"."cfg_group"."name" NOT LIKE 'Entite%' AND "dbo"."cfg_group"."name" NOT LIKE 'Stats%' AND "dbo"."cfg_group"."name" NOT LIKE '%G%'
ORDER BY "dbo"."cfg_group"."name" ASC

Thanks for help

Br,
5
How does this has something to do with Genesys?

Enviado de meu SM-N9600 usando o Tapatalk

6
Hi Friends,
We are planning to take Genesys certification on Composer Routing 8 Developer (GCP8DCR),
Our location is in Chennai- India,

we would like to get the information on how to do the registration for the exam?
and can anyone share us if you have any study material for GCP8DCR.

Thank you
M.Harun
7
Thank you ,
8
guys got problem programming bussiness phone ericsson

im trying to call divert an extension handset dbc 202
to others ext on no reply internal with a delay of 15 secs. but not working

i try to activate but when they calling the ext for example ext1 its going direct to other ext2 i want to ring 1st if theres no answer will divert to ext 2...

guys do i need to press *00*

to program the call forward in standard phone

or do i need to enter *00#

to program call forwarding..

help me guys..
9
Genesys CTI Technical Discussion / Re: Genesys GMS callback
« Last post by gen_rtfm on January 18, 2020, 03:54:36 AM »
Thanks for sharing your experience.

The solution we've created with genesys callback is currently in the hands of the client so the solution is done, once it's up and running and integrated into the existing processes and workflows I imagine that it'll do its job nicely.

Br

Skickat frn min F8331 via Tapatalk

10
Genesys CTI Technical Discussion / Re: Scheduling Agent Skills
« Last post by hsujdik on January 17, 2020, 11:29:15 PM »
I think spotlight may be able to do this. It's a 3rd Party integration

https://appfoundry.genesys.com/filter/pureengage/listing/0753e53e-d9a4-48d7-9928-02861860dc0e
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