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Genesys CTI Technical Discussion / Re: Additional Threshold and Custom Routing - IRD
« Last post by gkhnvrl on Today at 08:38:41 PM »
Hi experts,

Is it possible to select a group of agent inside an agent group ?

We have "best n agents - comes with intdata" for each customer, before routing the call to main AG I want to try to route those best agents and wait for a certain threshold. If not, call will be routed to main AG.
> Its possible to assignt agents(Udata) to variables and target all in one block, but I want to make it dynamic (Any number of agents came with attach data)
> Via updating skills, it could be possible to route. However, Im worriyng about to update config in each call as it may cause unexpected results

As far as I know, StrategySubroutine(with Predictive Routing) does similar routing but it selects best one agent - not a group of agents. Never tried it.
Thx for any suggestions.
2
Genesys CTI Technical Discussion / Re: Problem with GVP Reporting Server (8.5)
« Last post by a989597 on Today at 01:15:52 PM »
Hey,

I could not explain why I restart OS and removed application then reinstall rs by step,it can start up...... :(

Thank u :D
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Genesys CTI Technical Discussion / Re: CallBack Queue Question
« Last post by hsujdik on Today at 11:16:04 AM »
I don’t really understood if this is what you need, but you can configure the option q-answer-threshold-voice at  VirtualQueue-level. Just create a section called gim-etl at its annex and insert that option and the value that you want.
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Genesys CTI Technical Discussion / CallBack Queue Question
« Last post by schut1mj on Today at 02:38:19 AM »
Hi,

We are reporting our callbacks within a queue summary report, when we pull the report, Accept Service Level % is populating for those calls that were completed within the callback process (out queues).  What parameters are used to determine whether or not a callback call meets service level?  When looking at the SQL, it shows that it's calculated against the ACCEPTED_THR, is there a platform setting like q-answer-threshold-voice that applies to out queues?
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Genesys CTI Technical Discussion / Re: Problem with GVP Reporting Server (8.5)
« Last post by Kubig on Yesterday at 06:00:10 PM »
It seems the database has not been initialized properly. Check your DBSchema for reporting server and also the JDBC configuration
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Genesys CTI Technical Discussion / Problem with GVP Reporting Server (8.5)
« Last post by a989597 on Yesterday at 04:33:55 PM »
Hi,

I encounter a problem with Reporting Server which wants not start

JAVA VERSION is 1.7.0_79
MSSQL VERSION is MS SQL Server 2016 Standard

I installed rs application on Windows and also installed on Linux,but appeared the same situation.


Quote

2018-10-16T15:17:20.795 Trace genesyscim.bt.com.tw RS GCTI-153-04100 com.genesyslab.commons.log4j.LoggingManager Logging service started
2018-10-16T15:17:20.811 Trace genesyscim.bt.com.tw RS GCTI-153-04500 com.genesyslab.commons.ConnectionManagementService Connecting to Message Server 'Message Server' at host '172.17.24.47', port 5150
2018-10-16T15:17:20.811 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.service.StandAloneReportingService Successfully obtained configuration from configuration server.
2018-10-16T15:17:20.827 Trace genesyscim.bt.com.tw RS GCTI-153-20050 com.gvp.rpt.snmp.agentx.subagent.RSSubagent No AgentX Master Agent found in Application Connections
2018-10-16T15:17:20.827 Trace genesyscim.bt.com.tw RS GCTI-153-20043 com.gvp.rpt.snmp.agentx.subagent.RSSubagent Starting SNMP AgentX Subagent
2018-10-16T15:17:20.827 Trace genesyscim.bt.com.tw RS GCTI-153-20044 com.gvp.rpt.snmp.agentx.subagent.RSSubagent Exit SNMP AgentX Subagent
2018-10-16T15:17:20.905 Standard genesyscim.bt.com.tw RS GCTI-153-04503 com.genesyslab.commons.ConnectionManagementService Connected to CFGMessageServer 'CFGMessageServer' at host '172.17.24.47', port 5150
2018-10-16T15:17:20.920 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.service.StandAloneReportingService Creating HTTP connector on: 8088
2018-10-16T15:17:20.936 Trace genesyscim.bt.com.tw RS GCTI-153-04500 com.genesyslab.commons.lca.LCAManager Connecting to Local Control Agent 'LCA' at host 'localhost', port 4999
2018-10-16T15:17:20.936 Standard genesyscim.bt.com.tw RS GCTI-153-05061 com.gvp.rpt.service.StandAloneReportingService Initialization completed
2018-10-16T15:17:20.936 Standard genesyscim.bt.com.tw RS GCTI-153-04503 com.genesyslab.commons.lca.LCAManager Connected to Local Control Agent 'LCA' at host 'localhost', port 4999
2018-10-16T15:17:20.952 Trace genesyscim.bt.com.tw RS GCTI-153-20001 com.genesyslab.commons.lca.LCAManager  Reporting Server initializing in 'standalone' mode
2018-10-16T15:17:20.952 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.service.StandAloneReportingService PARTITIONING_ENABLED is false. Using configuration - [Ljava.lang.String;@54b07eeb
2018-10-16T15:17:23.358 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.dao.SessionFactoryBean Building new Hibernate SessionFactory
2018-10-16T15:17:25.639 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.service.RSBrokerFactoryBean Supported JMS broker connections: UNENCRYPTED
2018-10-16T15:17:25.639 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.service.RSBrokerFactoryBean JMS broker listening on: tcp://0.0.0.0:61616?transport.closeAsync=false
2018-10-16T15:17:25.998 Standard genesyscim.bt.com.tw RS GCTI-153-40000 com.gvp.rpt.dao.jdbc.interceptor.StatelessTxnInterceptor Failed to store a batch. Rolling back... org.hibernate.exception.SQLGrammarException: could not execute query
2018-10-16T15:17:27.998 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.gvp.rpt.dao.SessionFactoryBean Closing Hibernate SessionFactory
2018-10-16T15:17:27.998 Standard genesyscim.bt.com.tw RS GCTI-153-40000 com.gvp.rpt.service.StandAloneReportingService Unable to start RS application context, shutting down. org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'cdrCountingJob' defined in class path resource [quartz.config.xml]: Cannot resolve reference to bean 'cdrCountingService' while setting bean property 'targetObject'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'cdrCountingService' defined in class path resource [ems-rs-withDB.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'helper' threw exception; nested exception is org.hibernate.exception.SQLGrammarException: could not execute query
2018-10-16T15:17:27.998 Standard genesyscim.bt.com.tw RS GCTI-153-30001 com.genesyslab.commons.lca.LCAManager Reporting Server is unable to change its runtime mode
2018-10-16T15:17:27.998 Trace genesyscim.bt.com.tw RS GCTI-153-20048 com.gvp.rpt.snmp.agentx.subagent.RSSubagent SNMP AgentX Subagent stopped
2018-10-16T15:17:28.201 Trace genesyscim.bt.com.tw RS GCTI-153-04109 com.genesyslab.commons.log4j.LoggingManager Logging service stopped
2018-10-16T15:17:28.201 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.genesyslab.commons.ConnectionManagementService Connection to Message ServerPRIMARY - tcp://172.17.24.47:5150 successfully shut down.
2018-10-16T15:17:28.201 Trace genesyscim.bt.com.tw RS GCTI-153-20000 com.genesyslab.commons.ConnectionManagementService Connection to Configuration ServerPRIMARY - tcp://linux6.bt.com.tw:2020 successfully shut down.
2018-10-16T15:17:28.217 Standard genesyscim.bt.com.tw RS GCTI-153-04505 com.genesyslab.commons.lca.LCAManager Disconnected from Local Control Agent 'LCA'
2018-10-16T15:17:28.217 Standard genesyscim.bt.com.tw RS GCTI-153-05063 com.gvp.rpt.service.StandAloneReportingService Normal termination
2018-10-16T15:17:28.733 Interaction genesyscim.bt.com.tw RS GCTI-153-30000 com.genesyslab.commons.lca.LCAManager Unexpected JVM shutdown detected. Application will attempt to terminate gracefully
2018-10-16T15:17:28.733 Trace genesyscim.bt.com.tw RS GCTI-153-20048 com.gvp.rpt.snmp.agentx.subagent.RSSubagent SNMP AgentX Subagent stopped


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Genesys CTI Technical Discussion / Re: SIP Cluster Deployment
« Last post by hieutx on Yesterday at 01:01:47 PM »
Hi Genesysguru,

Thank for your enthusiastic suggestion. Honestly, I also deployed multi sip pair in some platform; however, I am really attracted about new one - sip cluster.
Did anyone else perform that solution?
@Kubig - Hi bro, have you deploy that?

Many thanks from VietNam!

Kento MMT
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Genesys CTI Technical Discussion / Re: Composer: JSON sent to getWebService.jsp
« Last post by cavagnaro on Yesterday at 04:48:34 AM »
Thanks! Will apply and test
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Genesys CTI Technical Discussion / Re: SIP Cluster Deployment
« Last post by genesysguru on Yesterday at 04:16:03 AM »
You should read the SIP Cluster deployment documentation to ensure that none of the functionality limitations of a SIP Cluster would affect you. I would have thought that a SIP HA pair for routing and a SIP HA Pair for agents would support the number of agents you need.

Regards
10
Genesys CTI Technical Discussion / Re: SIP HA issue
« Last post by Kubig on October 15, 2018, 11:52:24 PM »
What type of HA architecture for SIP do you use (IP takeover, bonding, External balancer, SIP proxy,..)?
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