Recent Posts

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Genesys CTI Technical Discussion / Re: Callback parameter available in URS routing
« Last post by vma on October 20, 2020, 07:50:59 PM »
Actually I managed to make this work myself using a combination of
"Passing Configuration Tokens in Queries" from https://docs.genesys.com/Documentation/GMS/latest/API/CallbackServicesAPI
and
_urs_extension_data option on the service

Thanks!
2
Genesys CTI Technical Discussion / Re: user data in CCXML
« Last post by cavagnaro on October 20, 2020, 09:04:44 AM »
CCXML is call control, no CTI available for it I think
3
Genesys CTI Technical Discussion / user data in CCXML
« Last post by gen_den on October 20, 2020, 01:19:50 AM »
Hi Guys,

I have  scenario where URS sends some user data which I need to handle in CCXML.
Does anyone know how to capture the userdata in CCXML?

I tried couple of things but it didn't help.
4
Genesys CTI Technical Discussion / Callback parameter available in URS routing
« Last post by vma on October 19, 2020, 08:23:59 PM »
Hi guys,

 I've configured a callback service using GMS and ORS.
 All works well and if I set a parameter when creating the Callback Request I can see it in the WDE Toaster and Case Data.
 The thing is that I would like to have this parameter in URS routing also.
 Example:
 I create the callback with:
Code: [Select]
http://xx.xx.xxx.xxx:yyyyy/genesys/1/service/callback/User-Terminated-Preview?_customer_number=1800&_urs_virtual_queue=GMS_VQ_SIP_Switch&str_value1=Info1
I've configured in the callback service:
Code: [Select]
_attach_udata=separate_keys
_urs_udata_xfer_keys=str_value1
But in the WaitForTarget strategy when I try to attribute this value to a variable
Code: [Select]
StrValiable=UData['str_value1']it comes up empty. I would have expected "Info1"
Do you know who can I check the value of this parameter in URS?

Thank you!
5
Genesys CTI Technical Discussion / Re: double callback request?
« Last post by sergiocodas on October 17, 2020, 01:52:17 AM »
Yes, I can do.
Also in test environment I experienced the issue (with single GMS server) but I can't change the "web portal" settings and the http requests.
If at all, I can modify GMS parameters.

If you have found that users sometimes do double request...
How you have fixed the number of unsuccessful calls calculated in historical reporting?
Because the number of unsuccessfully calls are due to double requests.

The configuration of Infomart reporting seems ok and every setting is closed to the deployment guide.

Thank you
6
Genesys CTI Technical Discussion / Re: Genesys Google ASR integration
« Last post by gen_den on October 16, 2020, 06:10:31 PM »
Sorry guys, i didnt get email notifications for your update.
If you still need  the guide and step do let me know.or drop me a message in my inbox.
7
Genesys CTI Technical Discussion / Re: Call for Ideas to Develop Into Products for Genesys and other Platforms
« Last post by Genesys CTI Forum Administration Team on October 16, 2020, 03:22:49 PM »
Ok, it is a start!

We are adding Zoom Integration for Genesys (and Avaya) to the top stick of this thread! What else?
8
Genesys CTI Technical Discussion / _desired_time parameter when creating a callback (via API)
« Last post by vma on October 15, 2020, 06:17:56 PM »
Hello,
 I've created my callback service in GMS and even though the _timezone option is set to Europe/Brussels when I need to create a new callback via API the _desired_time still needs to be the GMT time. For example if I want a callback tomorrow at 08:00 CET, I need to format the _desired_time to "2020-10-15T06:00:00.000Z".
 This is a complicates the customer web developers life a bit so they are asking if it's possible to either send the CET time or add the timezone in the _desired_time paramter.
 I have tried multiple formats like "2020-10-15T06:00:00.000+02" or "2020-10-15T06:00:00.000+02:00" but every time I get error "Bad Parameter _desired_time: Date string '2020-10-05T06:00:00.000+02:00' is not parseable as ISO 8601 timestamp".
 Do you know how to fix this?
Cheers!
9
Genesys CTI Technical Discussion / Re: [edit:Infiltration Sample] dating online #608
« Last post by cavagnaro on October 15, 2020, 06:26:26 AM »
Due to demand of bug and issues trackers, we are leaving this sample as what could happen on the forum when a bot attacks.
Be safe guys! AVs and FW up!
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Genesys CTI Technical Discussion / [edit:Infiltration Sample] dating online #608
« Last post by RichieHon on October 15, 2020, 02:46:38 AM »
 
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