Recent Posts

Pages: [1] 2 3 ... 10
1
Genesys CTI Technical Discussion / Re: Xlite registration issue. - Lab
« Last post by Kubig on September 20, 2019, 07:37:59 PM »
It does seems like permanent and systematic solution. I suppose to check your SIP Server configuration, there must be something wrong
2
Genesys-related Development / Re: WDE Customization | Communicating with GA
« Last post by Kubig on September 20, 2019, 07:35:32 PM »
This is just a workaround, you need to find out why the process is already processed. I suppose some part of your customization did it
3
Genesys-related Development / Re: WDE Customization | Communicating with GA
« Last post by vinicius.gaspar on September 20, 2019, 01:07:16 AM »
I don't really know how it works but after my tests I verified that my pre-setted disposition code only appears when that error occurs. If I set any disposition code and when I press 'Done' the error doesn't occur, the value I chose is the one recorded. What I'm trying to say is that calling the method on EventEstablished will not overwrite a disposition code selected after.
4
Genesys-related Development / WDE Customization | Custom Theme
« Last post by vinicius.gaspar on September 20, 2019, 12:38:12 AM »
I was wondering if there is anyone here who knows a way to change the color from Not Ready's icon. I know it's possible because I was able to do that using Dynamic Properties Explorer from VS but I'm not getting to do it by code.

Here is what I came with so far:

Code: [Select]
<ResourceDictionary xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
                    xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
                    xmlns:sys="clr-namespace:System;assembly=mscorlib">

    <Style x:Key="VectorOrangeIcon" TargetType="{x:Type Path}">
        <Setter Property="Fill" Value="{DynamicResource ResourceKey=IconsRedColor}"/>
    </Style>
   
</ResourceDictionary>
5
Genesys-related Development / Re: WDE Customization | Communicating with GA
« Last post by cavagnaro on September 20, 2019, 12:26:49 AM »
But disposition codes are selected by the agent at the end of the call... Not at the beginning... What if he changes the value? You are missing the point and solution.


Enviado de meu SM-G9650 usando o Tapatalk

6
Genesys-related Development / Re: WDE Customization | Communicating with GA
« Last post by vinicius.gaspar on September 20, 2019, 12:24:28 AM »
This method from IOutboundService did the trick.

Code: [Select]
//
        // Resumo:
        //     Updates the record of the chain.
        //
        // Parāmetros:
        //   device:
        //     The Device (DN or Place).
        //
        //   dataRecord:
        //     The Record.
        //
        //   extension:
        //     The extension.
        //
        //   correlatorData:
        //     The Correlator data.
        void UpdateRecord(IDevice device, IRecord dataRecord, KeyValueCollection extension, string correlatorData);

When I call that on EventEstablished,  I can 'pre-set' some information to be recorded when the "Cannot mark the outbound record as processed: Record has already been processed." error occurs.
7
Genesys CTI Technical Discussion / Re: Xlite registration issue. - Lab
« Last post by kamalnba on September 19, 2019, 09:38:36 AM »
Where are you setting the port values?  Not using SIP Proxy?
Thank you. I sorted out the problem and able to register on SIP-2. Issue was fixed by stoping and disabling other sip server and removing IP address and port.

Sent from my SM-G973F using Tapatalk

8
Genesys CTI Technical Discussion / Re: Xlite registration issue. - Lab
« Last post by vmc on September 19, 2019, 09:13:24 AM »
Where are you setting the port values?  Not using SIP Proxy?
9
Genesys CTI Technical Discussion / Re: Passing AttributeExtensions by Composer strategy?
« Last post by hsujdik on September 19, 2019, 03:38:50 AM »
Thank you terry. ORS telling URS to execute the Translation Override actually worked in that scenario. I'm going to check if the multi-site everything keeps working but on a single site it works perfectly. The function in Composer is very similar to IRD:

Code: [Select]
_genesys.queue.translationOverride(system.InteractionID, '', '[DN]', '', 0, '', '', 'agent-greeting:music/greeting.wav|customer-greeting:music/silence.wav');
10
Pure connect is the Inin solution.
Pure Engage cloud... Is that.


Enviado de meu SM-G9650 usando o Tapatalk

Pages: [1] 2 3 ... 10