Hi experts, we have a strange issue since our SIP migration. We have a hybrid configuration now with Alcatel TServer and Genesys SIP Server, and when a SIP agent internally calls a TServer agent, the called TServer agent cannot hear the calling SIP agent but the caller can hear. But, if the called TServer agent hold and resume the call, both can hear. I am asking if somebody has already met this issue ?
We already checked the versions, our routing strategy is just a transfer on an ERP, the codecs are OK, and when we capture Wireshark on both computers, we can hear the audio RTP from both agent speaking before the hold/resume action.
Here are applications and options :
- WDE 8.5.126.07
[interaction-workspace]
<media-type>.auto-answer=false
<media-type>.auto-answer.enable-reject=false
<media-type>.auto-answer.timer=0
<media-type>.prompt-for-done=false
<media-type>.pull-from-history-isenabled=false
<media-type>.ringing-bell=Sounds\Ring.mp3|10|-1|primary
<media-type>.toast-information-key=Subject
accessibility.<media-type>.focus-on-interaction-toast=false
accessibility.agent-state-change-bell=
accessibility.disable-hyperlinks=false
accessibility.focus-on-interaction-toast=false
accessibility.interaction-state-change-bell=
accessibility.visual-impairment-profile=false
accessibility.warning-message-bell=
active-recording.voice.recorder-uri=
active-recording.voice.recording-type=NETANN
agent-status.enabled-actions-by-channel=Ready,NotReadyReason,LogOn,LogOff
agent-status.enabled-actions-global=Ready,NotReadyReason,LogOn,LogOff
agent-status.not-ready-reasons=
alert.timeout=10
application.available-layouts=main-window
application.secondary-audio-out-device=$AllNonDefault$
application.wiki-help-locale=
application.wiki-help-welcome-page=
broadcast.color.high-priority=#FF5E99FF
broadcast.color.important-priority=#FFE81100
broadcast.color.low-priority=#FF7EC0C2
broadcast.color.minimal-priority=#FFC7C7C7
broadcast.color.normal-priority=#FFC48C88
broadcast.displayed-columns=MessageTypeIcon,MessageType,Sender,Subject,Priority,Date,Topic
broadcast.dn=
broadcast.enable-removal=all
broadcast.enable-removal-priority=Important
broadcast.mark-read-timeout=5
broadcast.message-content=Subject, Sender,Priority, Date, Topic, Body
broadcast.preview-timeout=10
broadcast.sound.high-priority=
broadcast.sound.important-priority=
broadcast.sound.low-priority=
broadcast.sound.minimal-priority=
broadcast.sound.normal-priority=
broadcast.subscribed.topics=All,$Agent$,$AgentGroup$
broadcast.system-messages-auto-mark-read=true
broadcast.toast-summary=Sender, Priority,Subject,FewWords
broadcast.value-business-attribute=
callback.callback-information.content=DesiredTime, Type, Number, Instructions
callback.callback-information.frame-color=#FF17849D
callback.callback-information.header-foreground-color=#FFFFFFFF
callback.callback-types-business-attribute=
callback.gms-url=
callback.ringing-bell=Sounds\Ring.mp3|10|-1|primary
case-data.float-separator=
channel-information.window-title=$Window.Title$
chat.agent.background-color=#FFF3F7FB
chat.agent.prompt-color=#FF2E6599
chat.agent.text-color=#FF3D464D
chat.attachment-download-timeout=20
chat.auto-answer=false
chat.client.background-color=#FFDCE5F4
chat.client.prompt-color=#FFAF4F0B
chat.client.text-color=#FF3D464D
chat.emojis-business-attribute=
chat.enable-auto-disconnect=true
chat.historical.maximum-age=0
chat.max-attachments-files=0
chat.max-attachments-size=0
chat.max-file-size=0
chat.new-message-bell=
chat.nickname=$Agent.FirstName$
chat.on-hold-queue=
chat.other-agent.background-color=#FFF5F5F5
chat.other-agent.prompt-color=#FF295B00
chat.other-agent.text-color=#FF3D464D
chat.pending-response-to-customer=30,50
chat.pending-response-to-customer-bell=
chat.prompt-for-end=false
chat.reconnect-attempts=5
chat.reconnect-timeout=10
chat.restricted-attachment-file-types=
chat.ringing-bell=Sounds\Ring.mp3|10|-1|primary
chat.show-attachment-image-thumbnail=never
chat.show-unread-notification=false
chat.system.background-color=#FFECECEC
chat.system.prompt-color=#FF3D464D
chat.system.text-color=#FF8C8C8C
chat.time-stamp=true
chat.toast-information-key=Subject
chat.typing-isenabled=true
chat.typing-timeout=10
chatserver.addp.local-timeout=0
chatserver.addp.remote-timeout=0
chatserver.addp.trace-mode=off
chatserver.ip-version=auto
contact.all-interactions-default-time-filter-main=1W
contact.all-interactions-displayed-columns=Status,Subject,StartDate,EndDate
contact.all-interactions-displayed-columns-treeview=Status,Subject,StartDate
contact.all-interactions-quick-search-attributes=Subject
contact.available-directory-page-sizes=5,10,25,50
contact.cache-timeout-delay=600
contact.date-search-types=On,OnOrAfter,Before,Between
contact.default-directory-page-size=10
contact.directory-advanced-default=LastName,PhoneNumber
contact.directory-auto-append-star-to-search=true
contact.directory-default-mode=ListView
contact.directory-displayed-columns=LastName,FirstName,PhoneNumber,EmailAddress
contact.directory-enabled-modes=ListView,GridView
contact.directory-permissions.<ContactAttributeName>=
contact.directory-search-attributes=LastName,FirstName,PhoneNumber,EmailAddress
contact.directory-search-types=begins-with,is
contact.displayed-attributes=Title,FirstName,LastName,PhoneNumber,EmailAddress
contact.editable-attributes=$All$
contact.history-advanced-default=Status,StartDate
contact.history-auto-append-star-to-search=true
contact.history-custom-attribute-values.<attribute-name>=
contact.history-default-time-filter-main=1M
contact.history-displayed-columns=Status,Subject,StartDate,EndDate,OwnerId
contact.history-displayed-columns-treeview=Status,Subject,StartDate
contact.history-quick-search-attributes=Subject
contact.history-search-attribute-group.<group-name>=
contact.history-search-attributes=Status,StartDate,EndDate,Subject
contact.history.filters-<attribute>=
contact.history.highlight-current-interaction=false
contact.history.media-filters=voice,email,chat,sms
contact.last-called-agent.<media-type>.enable=false
contact.last-called-agent.enable=false
contact.last-called-agent.voice.enable=false
contact.lookup.<media-type>.auto-assign-mode=true
contact.lookup.<media-type>.enable=true
contact.lookup.<media-type>.enable-create-contact=true
contact.lookup.auto-assign-mode=true
contact.lookup.enable=true
contact.lookup.enable-create-contact=true
contact.lookup.voice.enable-create-contact=false
contact.lookup.voice.use-dialed-phone-number=false
contact.mandatory-attributes=FirstName,LastName
contact.metrics.enable-interactions-in-progress=true
contact.metrics.time-frame-customer-notification=1
contact.multiple-value-attributes=EmailAddress,PhoneNumber
contact.myhistory-default-time-filter-main=1W
contact.myhistory-displayed-columns=Status,Subject,StartDate,EndDate
contact.myhistory-displayed-columns-treeview=Status,Subject,StartDate
contact.myhistory-quick-search-attributes=Subject
contact.threading-ucs-interaction.enable=true
contact.timeout-delay=60
contact.ucs-interaction.<media-type>.enable-create=true
contact.ucs-interaction.<media-type>.enable-lookup=true
contact.ucs-interaction.<media-type>.use-server-date=false
dial-plan-rule-1=0XXXXXXXXX=>0${DIGITS}
dial-plan-rule-2=ZXXXXXXXX=>00${DIGITS}
dial-plan-rule-3=XX=>0${DIGITS}
dial-plan-rule-<name>=
disaster-recovery.auto-restore=true
disaster-recovery.disable-login-errors=false
disaster-recovery.enabled=false
disaster-recovery.eservices-random-delay-range=5
disaster-recovery.eservices-site=
disaster-recovery.peer-site=DRPeer
disaster-recovery.preferred-site=Preferred
disaster-recovery.restore-agent-state=true
disaster-recovery.timeout=60
disaster-recovery.wait-for-sipphone-timeout=0
display-format.acd-queue.name=$ACDQueue.AnnexValue$|$ACDQueue.DictionaryValue$|$ACDQueue.Alias$|$ACDQueue.Number$@$ACDQueue.Location$
display-format.action-code.name=$ActionCode.AnnexValue$|$ActionCode.DictionaryValue$|$ActionCode.Name$
display-format.agent-group.name=$AgentGroup.AnnexValue$|$AgentGroup.DictionaryValue$|$AgentGroup.Name$
display-format.agent-name=$Agent.FullName$|$Agent.UserName$
display-format.business-attribute.name=$BusinessAttribute.AnnexValue$|$BusinessAttribute.DictionaryValue$|$BusinessAttribute.DisplayName$
display-format.caller-name=$Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
display-format.case-name-format=$Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
display-format.chat-agent-name=$ChatAgent.FullName$|$ChatAgent.Nickname$|$ChatAgent.UserName$
display-format.contact-name=$Contact.FullName$
display-format.current-agent-name=$Agent.FullName$|$Agent.UserName$
display-format.customer-name-format=$Contact.FirstName$ $Contact.LastName$|$Party.DisplayName$
display-format.field.name=$Field.AnnexValue$|$Field.DictionaryValue$|$Field.Name$
display-format.folder.name=$Folder.AnnexValue$|$Folder.DictionaryValue$|$Folder.Name$
display-format.interaction-callback-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-chat-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-email-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-im-name=$Interaction.Type$ $Interaction.MainParty$
display-format.interaction-outbound-pull-preview-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-outbound-push-preview-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-queue.name=$InteractionQueue.AnnexValue$|$InteractionQueue.DictionaryValue$|$InteractionQueue.DisplayName$
display-format.interaction-sms-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-voice-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.interaction-workitem-name=$Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
display-format.party-name-format=$Party.DisplayName$
display-format.routing-point.name=$RoutingPoint.AnnexValue$|$RoutingPoint.DictionaryValue$|$RoutingPoint.Alias$|$RoutingPoint.Number$@$RoutingPoint.Location$
display-format.skill.name=$Skill.AnnexValue$|$Skill.DictionaryValue$|$Skill.Name$
display-format.virtual-queue.name=$VirtualQueue.AnnexValue$|$VirtualQueue.DictionaryValue$|$VirtualQueue.Alias$|$VirtualQueue.Number$@$VirtualQueue.Location$
display-format.workbin.name=$Workbin.AnnexValue$|$Workbin.DictionaryValue$|$Workbin.DisplayName$
editor.font-size-units=point
editor.shortcuts.prefix=#
editor.user-agent-http-header=Mozilla/4.0 (compatible; MSIE 7.0)
email.attachment-download-timeout=20
email.auto-answer=false
email.default-queue=
email.forward-queue=
email.forward.enable-cc-addresses=false
email.forward.enable-instructions=false
email.forward.enable-multiple-to-addresses=false
email.from-addresses=$EMAILSERVER$
email.html-format=true
email.include-original-text-in-reply=true
email.include-standard-response-subject-on-insert=false
email.inline-forward-prefix=Fwd:
email.inline-forward-queue=
email.mandatory-subject=false
email.max-attachments-size=0
email.move-inbound-to-in-progress-workbin-on-reply=false
email.outbound-queue=
email.outbound.editable-bcc-addresses=true
email.outbound.editable-cc-addresses=true
email.outbound.editable-to-addresses=true
email.prompt-for-done=false
email.pull-from-history-isenabled=true
email.qa-review-dispositions-business-attribute=
email.quote-char=>
email.quote-header=On <date>, <contact> wrote:
email.reply-format=auto
email.reply-prefix=Re:
email.restricted-attachment-file-types=
email.ringing-bell=Sounds\Ring.mp3|10|-1|primary
email.set-ownerid-on-send=true
email.signature=
email.toast-information-key=Subject
eservices.disconnect-on-logoff=false
eservices.session-restore-mediatype=chat,email,sms
eservices.session-restore-timeout=0
expression.email-address=\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*
expression.outbound-campaign-phone-number=^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$
expression.phone-number=(?
?:[\+]?([\d]{1,3}(?:[ ]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:[ ]+|[\-.])?)?([\d]{5,})
expression.phone-number.supported-characters=0123456789#*
expression.team-communicator-phone-number=^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$
expression.url=(?#Protocol)(?
?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?
?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?
?
?:/(?:[-\w~!$+|.,=]|%[a-fA-F\d]{2})+)+|/)+)?(?#Query)(?
?:\?(?:[-\w~!$+|.,*:]|%[a-fA-F\d]{2})+=(?:[-\w~!$+|.,*:=]|%[a-fA-F\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-fA-F\d]{2})+=(?:[-\w~!$+|.,*:=]|%[a-fA-F\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-fA-F\d]{2})*)?
gadget-statistics.displayed-call-center-statistics=
gadget-statistics.displayed-kpis=
gadget-statistics.nb-tagged-stats-per-page=5
gadget-statistics.show=true
gadget.window-title=$Window.Title$
general.configuration-agent-collection-loading-method=read-objects
general.configuration-business-attribute-cache-preload=
general.configuration-object-collection-cache-timeout=0
general.configuration-transaction-cache-preload=
general.configuration-update-notification=All
general.gad.attached-data=false
general.non-unicode-connection-encoding=
general.writable-downloaded-attachment-file-types=
gui.editor-zoom-range=100
gui.emoji-font-name=Segoe UI
gui.magnification-factor=normal
gui.themes=Default,HighContrast,Blue,Royale,Fancy
im.agent.prompt-color=#FF2E6599
im.agent.text-color=#FF3D464D
im.auto-answer=false
im.new-message-bell=
im.other-agent.prompt-color=#FF295B00
im.other-agent.text-color=#FF3D464D
im.prompt-for-end=false
im.ringing-bell=Sounds\Ring.mp3|10|-1|primary
im.system.prompt-color=#FF3D464D
im.system.text-color=#FF8C8C8C
im.time-stamp=true
im.toast-timeout=10
interaction-bar.allows-floating-transparency=true
interaction-bar.detail-tooltip.max-height=164
interaction-bar.enable-quick-access=true
interaction-bar.quick-access-auto-open=false
interaction-bar.quick-access-auto-open.<media-type>=true
interaction-bar.quick-access-modes=Pinned,Floating
interaction-bar.quick-access-modes.<media-type>=Pinned,Floating
interaction-management.available-interaction-page-sizes=5,10,25,50
interaction-management.filters=
interaction-management.interactions-filter.displayed-columns=From,To,Subject,Received
interaction-management.snapshot-timeout-delay=60
interaction.auto-focus=true
interaction.auto-focus.<media-type>=true
interaction.case-data.content=History,CaseData
interaction.case-data.enable-url-preview=false
interaction.case-data.format-business-attribute=
interaction.case-data.frame-color=#FF17849D
interaction.case-data.header-foreground-color=#FFFFFFFF
interaction.case-data.is-read-only-on-idle=true
interaction.consult-user-data=public
interaction.disposition.display-mode=tree-view
interaction.disposition.email.mandatory-actions=
interaction.disposition.is-mandatory=false
interaction.disposition.is-read-only-on-idle=false
interaction.disposition.key-name=DispositionCode
interaction.disposition.use-attached-data=false
interaction.disposition.use-connection-id=true
interaction.disposition.value-business-attribute=DispositionCode
interaction.evaluate-real-party-for-agent=true
interaction.evaluate-real-party-for-agent.expression=.*
interaction.override-option-key=IW_OverrideOptions
interaction.reject-route=
interaction.unconditional-force-close=false
interaction.window-title=($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) - $Interaction.Type$ - $Window.Title$
interaction.window.popup-topmost-z-order=true
interaction.window.show-case-interaction-panel-button=true
interaction.window.show-in-taskbar=true
interactions.window.allows-transparency-on-winos6=false
intercommunication.<media-type>.queue=
intercommunication.<media-type>.routing-based-actions=
intercommunication.<media-type>.routing-based-targets=
intercommunication.action.queue=iWD_Transfered
intercommunication.action.routing-based-actions=OneStepTransfer
intercommunication.action.routing-based-targets=InteractionQueue
intercommunication.agenda.queue=iWD_Transfered
intercommunication.agenda.routing-based-actions=OneStepTransfer
intercommunication.agenda.routing-based-targets=InteractionQueue
intercommunication.chat.conference.invite-timeout=30
intercommunication.chat.queue=
intercommunication.chat.routing-based-actions=
intercommunication.chat.routing-based-targets=
intercommunication.email.queue=
intercommunication.email.routing-based-actions=
intercommunication.email.routing-based-targets=
intercommunication.etatcomptegestion.queue=iWD_Transfered
intercommunication.etatcomptegestion.routing-based-actions=OneStepTransfer
intercommunication.etatcomptegestion.routing-based-targets=InteractionQueue
intercommunication.formulaireweb.queue=iWD_Transfered
intercommunication.formulaireweb.routing-based-actions=OneStepTransfer
intercommunication.formulaireweb.routing-based-targets=InteractionQueue
intercommunication.ged.queue=iWD_Transfered
intercommunication.ged.routing-based-actions=OneStepTransfer
intercommunication.ged.routing-based-targets=InteractionQueue
intercommunication.im.routing-based-actions=MakeIM
intercommunication.im.routing-based-targets=
intercommunication.im.routing-points=
intercommunication.sms.queue=
intercommunication.sms.routing-based-actions=OneStepTransfer
intercommunication.sms.routing-based-targets=
intercommunication.voice.routing-based-actions=MakeCall,InitTransfer
intercommunication.voice.routing-based-targets=
intercommunication.voice.routing-points=535501@SIEGE_DEV
intercommunication.voicemail.enabled-target-types=Agent,AgentGroup
intercommunication.voicemail.routing-points=
keyboard.hotkey.agent-not-ready=
keyboard.hotkey.agent-not-ready-with-reason.<action-code>=
keyboard.hotkey.agent-ready=
keyboard.hotkey.hold-active-call=
keyboard.hotkey.release-active-call=
keyboard.hotkey.toaster.accept=
keyboard.hotkey.toaster.decline=
keyboard.shortcut.action.help=F1
keyboard.shortcut.contact.assigncontact=
keyboard.shortcut.contact.reset=
keyboard.shortcut.contact.save=
keyboard.shortcut.hamburger.open=
keyboard.shortcut.interaction.chat.add-attachments=
keyboard.shortcut.interaction.chat.conference=
keyboard.shortcut.interaction.chat.end=
keyboard.shortcut.interaction.chat.hold=
keyboard.shortcut.interaction.chat.transfer=
keyboard.shortcut.interaction.consult=
keyboard.shortcut.interaction.email.add-attachments=
keyboard.shortcut.interaction.email.cancelforward=
keyboard.shortcut.interaction.email.completeforward=
keyboard.shortcut.interaction.email.delete=
keyboard.shortcut.interaction.email.forward=
keyboard.shortcut.interaction.email.inline-forward=
keyboard.shortcut.interaction.email.interim-send=
keyboard.shortcut.interaction.email.print=
keyboard.shortcut.interaction.email.put-back-to-origin-queue=
keyboard.shortcut.interaction.email.reply=
keyboard.shortcut.interaction.email.reply-all=
keyboard.shortcut.interaction.email.save=
keyboard.shortcut.interaction.email.save-in-workbin=
keyboard.shortcut.interaction.email.send=
keyboard.shortcut.interaction.email.transfer=
keyboard.shortcut.interaction.im.release=
keyboard.shortcut.interaction.mark-done=
keyboard.shortcut.interaction.preview.call-record=
keyboard.shortcut.interaction.preview.cancel-record=
keyboard.shortcut.interaction.preview.mark-done=
keyboard.shortcut.interaction.preview.mark-done-get-next=
keyboard.shortcut.interaction.preview.reject-record=
keyboard.shortcut.interaction.sms.delete=
keyboard.shortcut.interaction.sms.transfer=
keyboard.shortcut.interaction.voice.answer-call=
keyboard.shortcut.interaction.voice.hold-call=
keyboard.shortcut.interaction.voice.pause-recording-call=
keyboard.shortcut.interaction.voice.reconnect-call=
keyboard.shortcut.interaction.voice.release-call=
keyboard.shortcut.interaction.voice.resume-call=
keyboard.shortcut.interaction.voice.resume-recording-call=
keyboard.shortcut.interaction.voice.single-step-conference=
keyboard.shortcut.interaction.voice.single-step-transfer=
keyboard.shortcut.interaction.voice.start-recording-call=
keyboard.shortcut.interaction.voice.stop-recording-call=
keyboard.shortcut.interaction.webcallback.call-contact=
keyboard.shortcut.interaction.webcallback.mark-done=
keyboard.shortcut.interaction.workitem.move-to-workbin=
keyboard.shortcut.interaction.workitem.put-back-to-origin-queue=
keyboard.shortcut.interaction.workitem.transfer=
keyboard.shortcut.state.logout=
keyboard.shortcut.state.not-ready=
keyboard.shortcut.state.not-ready-after-call-work=
keyboard.shortcut.state.ready=
keyboard.shortcut.team-communicator.focus=
keyboard.shortcut.teamlead.chat.bargein=
keyboard.shortcut.teamlead.chat.stop-monitoring=
keyboard.shortcut.teamlead.stop-monitoring=
keyboard.shortcut.teamlead.voice.bargein=
keyboard.shortcut.teamlead.voice.stop-monitoring=
keyboard.shortcut.toaster.accept=
keyboard.shortcut.toaster.decline=
kpi.displayed-kpis=
kpi.refresh-time=10
kpi.show-agent-groups=false
license.lrm-enabled=false
log.All=$Application.RootApplicationData$\log\InteractionWorkspace
log.default-filter-type=Copy
log.ESDK=All
log.expire=50
log.filter-data.<keyName>=Copy
log.max-age=30
log.PSDK=Standard
log.PSDK.SwitchPolicy=Standard
log.segment=10MB
log.Trace=$Application.RootApplicationData$\log\InteractionWorkspace
log.verbose=All
login.<media-type>.auto-not-ready-reason=false
login.<media-type>.can-unactivate-channel=false
login.<media-type>.is-auto-ready=false
login.available-place-groups=
login.chat.auto-not-ready-reason=
login.chat.can-unactivate-channel=true
login.chat.is-auto-ready=false
login.default-place=
login.email.auto-not-ready-reason=
login.email.can-unactivate-channel=false
login.email.is-auto-ready=false
login.enable-login-without-channel=false
login.enable-place-completion=true
login.enable-same-agent-place=true
login.etatcomptegestion.can-unactivate-channel=true
login.ged.can-unactivate-channel=true
login.im.auto-not-ready-reason=
login.im.available-queues=ACDQueue
login.im.can-unactivate-channel=false
login.im.is-auto-ready=false
login.im.prompt-agent-login-id=false
login.im.prompt-dn-password=false
login.im.prompt-queue=false
login.place-location-source=standard
login.place-selection-type=Place
login.place-state-timeout=30
login.prompt-place=false
login.sip-cluster.phone-number=
login.sip-cluster.store-recent-phone-number=true
login.sms.auto-not-ready-reason=
login.sms.can-unactivate-channel=false
login.sms.is-auto-ready=false
login.store-recent-place=true
login.store-username=true
login.voice.auto-not-ready-reason=
login.voice.available-queues=ACDQueue
login.voice.can-unactivate-channel=true
login.voice.force-relogin=false
login.voice.is-auto-ready=false
login.voice.prompt-agent-login-id=false
login.voice.prompt-dn-less-phone-number=false
login.voice.prompt-dn-password=false
login.voice.prompt-queue=false
login.webcallback.auto-not-ready-reason=
login.webcallback.can-unactivate-channel=false
login.webcallback.is-auto-ready=false
login.workmode=unknown
logout.enable-exit-on-logoff-error=true
logout.voice.use-login-queue-on-logout=true
main-window.bypass-auto-hide-conditions=false
main-window.window-title=SMART
oc.ringing-bell=Sounds\Ring.wav|10|-1|primary
openmedia.bundle.sms=sms,smssession
openmedia.workitem-channels=
options.clean-up-former-record-location=false
options.record-location=
options.record-option-locally-only=false
outbound-callback.ringing-bell=
outbound.call-result-automatically-selected=
outbound.call-result-is-mandatory=false
outbound.call-result-values=Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber
outbound.callback-types=personal,campaign
outbound.campaign-stale-timeout=0
outbound.complete-record-before-transfer=false
outbound.fields.float-separator-in-db=
outbound.load-at-startup=false
outbound.push-preview.auto-answer=false
outbound.push-preview.media-types=outboundpreview
outbound.push-preview.use-combined-channel=true
outbound.record-information.frame-color=#FF17849D
outbound.record-information.header-foreground-color=#FFFFFFFF
outbound.sound.campaign-updated=
outbound.timed-preview-auto-dial=-1
outbound.treatment-mode=none
presence.evaluate-presence=true
printing.use-print-preview=true
reporting.case.report-case-in-focus-duration=false
reporting.include-acw-time=false
screen-recording.client.max-attempts=5
screen-recording.client.ping-interval=10000
screen-recording.client.port=443
screen-recording.client.secure-connection=true
screen-recording.htcc.peer_uri=
screen-recording.htcc.uri=
security.disable-rbac=false
security.enable-debug-information=false
security.inactivity-not-ready-reason=
security.inactivity-set-agent-not-ready=true
security.inactivity-timeout=0
sfdc-connector.attach-data=
sfdc-connector.auto-logging-enabled=true
sfdc-connector.browser-path=C:\Program Files\Matmut\Salesforce\EXP\LanceurSF.bat
sfdc-connector.case-screenpop=false
sfdc-connector.case-search-all-fields=true
sfdc-connector.case-sfdc-field=CaseNumber
sfdc-connector.case-sfdc-field-value=CaseNumber
sfdc-connector.chat-create-activity=false
sfdc-connector.chat-create-activity-on-answer=false
sfdc-connector.chat-display-activity-on-answer=true
sfdc-connector.chat-save-transcript=false
sfdc-connector.chat-search-all-fields=true
sfdc-connector.chat-sfdc-field=1:IdExterne__c
sfdc-connector.chat-sfdc-field-value=1:UD_NUM_CLI_SF
sfdc-connector.consult-create-activity=false
sfdc-connector.create-activity-on-answer-delay=2
sfdc-connector.create-activity-on-answer-ext-delay=5
sfdc-connector.create-activity-on-answer-ext-delay-max-count=10
sfdc-connector.data-display-attribute=
sfdc-connector.data-display-auto-open=true
sfdc-connector.data-display-enable=true
sfdc-connector.dial-prefix=0
sfdc-connector.dynamic-port=false
sfdc-connector.dynamic-port-range=9000-10000
sfdc-connector.email-create-activity=true
sfdc-connector.email-create-activity-on-answer=false
sfdc-connector.email-display-activity-on-answer=false
sfdc-connector.email-save-attachments=true
sfdc-connector.email-save-body=true
sfdc-connector.email-search-all-fields=true
sfdc-connector.email-sfdc-field=Email
sfdc-connector.email-sfdc-field-value=FromAddress
sfdc-connector.ignore-dial-plan=true
sfdc-connector.launch-sf-at-login=true
sfdc-connector.log-poll-messages=false
sfdc-connector.max-message-age=2000
sfdc-connector.mediaType-sfdc-field=
sfdc-connector.mediaType-sfdc-field-value=
sfdc-connector.minimize-interaction-window-voice=true
sfdc-connector.minimize-interaction-window-workitem=true
sfdc-connector.monitor-session=false
sfdc-connector.not-ready-reason-for-omni-not-ready=
sfdc-connector.omni-not-ready-name=
sfdc-connector.omni-ready-name=
sfdc-connector.poll-queue-timeout=2002
sfdc-connector.port=5050
sfdc-connector.screenpop-click-to-dial=false
sfdc-connector.screenpop-consult-incoming=true
sfdc-connector.screenpop-consult-outgoing=true
sfdc-connector.screenpop-enabled=true
sfdc-connector.screenpop-outgoing=false
sfdc-connector.search-object-type=Account
sfdc-connector.serviceCloudConsoleOnly=false
sfdc-connector.sfdc-data=
sfdc-connector.sms-create-activity=true
sfdc-connector.sms-create-activity-on-answer=true
sfdc-connector.sms-display-activity-on-answer=false
sfdc-connector.sms-save-transcript=true
sfdc-connector.sms-sfdc-field=Name
sfdc-connector.sms-sfdc-field-value=FullName
sfdc-connector.url=https://matmut.my.salesforce.com
sfdc-connector.use-focused-record=true
sfdc-connector.use-https=true
sfdc-connector.use-local-host=true
sfdc-connector.use-omni-status=false
sfdc-connector.use-sf-notes-on-release=false
sfdc-connector.use-WDE-notes=true
sfdc-connector.voice-campaign-sfdc-field=
sfdc-connector.voice-campaign-sfdc-field-value=
sfdc-connector.voice-create-activity=false
sfdc-connector.voice-create-activity-on-answer=false
sfdc-connector.voice-create-activity-on-release=false
sfdc-connector.voice-display-activity-on-answer=false
sfdc-connector.voice-search-all-fields=true
sfdc-connector.voice-sfdc-field=1:IdExterne__c
sfdc-connector.voice-sfdc-field-value=1:UD_NUM_CLI
sfdc-connector.webCallback-create-activity=true
sfdc-connector.webCallback-create-activity-on-answer=false
sfdc-connector.webCallback-display-activity-on-answer=false
sfdc-connector.webCallback-search-all-fields=true
sfdc-connector.webCallback-sfdc-field=Name
sfdc-connector.webCallback-sfdc-field-value=FullName
sfdc-connector.workitem-create-activity=false
sfdc-connector.workitem-create-activity-on-answer=false
sfdc-connector.workitem-display-activity-on-answer=false
sip-cluster.data-center-locations=
sip-cluster.reconnect-timeout=10
sipendpoint.core-deadlock-detection-delay=12500
sipendpoint.enable-ipv6=auto
sipendpoint.ip-version=auto
sipendpoint.standalone.certificate-search-value=
sipendpoint.standalone.port=8000
sipendpoint.standalone.protocol=
sipendpoint.standalone.security-level=0
sipendpoint.standalone.subject-criteria=
sipendpoint.standalone.subject-matching-properties=
sipendpoint.standalone.vdi-detection-model=auto
sms.agent.background-color=#FFF3F7FB
sms.agent.prompt-color=#FF2E6599
sms.agent.text-color=#FF3D464D
sms.auto-answer=false
sms.client.background-color=#FFDCE5F4
sms.client.prompt-color=#FFAF4F0B
sms.client.text-color=#FF3D464D
sms.default-queue=
sms.from-numbers-business-attribute=
sms.max-message-number=8
sms.other-agent.background-color=#FFF5F5F5
sms.other-agent.prompt-color=#FF295B00
sms.other-agent.text-color=#FF3D464D
sms.outbound-queue=
sms.prompt-for-done=false
sms.ringing-bell=Sounds\Ring.mp3|10|-1|primary
sms.subject-max-chars=25
sms.system.background-color=#00F5F5F5
sms.system.prompt-color=#FF3D464D
sms.time-stamp=true
sms.transcript-time-frame=24
sounds.preloadfiles=Sounds\Ring.mp3
spellchecker.chat.prompt-on-send=false
spellchecker.corporate-dictionary=
spellchecker.corporate-dictionary-file=
spellchecker.email.prompt-on-send=false
spellchecker.im.prompt-on-send=false
spellchecker.sms.prompt-on-send=false
standard-response.auto-append-star-to-search=true
standard-response.categories=$All$
standard-response.default-search-type=AnyKeyword
standard-response.enable-usage-feedback=true
standard-response.field.<FieldCode>=
standard-response.languages=$All$
standard-response.shortcuts.<keyword>=
standard-response.suggested-responses-min-relevancy=50
statistics.displayed-statistics=
statistics.queues=
statistics.refresh-time=
statistics.routing-points=
system-tray.tooltip=$Application.Title$
teamcommunicator.add-recent-filters.voice=
teamcommunicator.always-clear-textbox-on-new-interaction=true
teamcommunicator.contact-favorite-fields=Category,FirstName,LastName,PhoneNumber,EmailAddress
teamcommunicator.corporate-favorites=
teamcommunicator.corporate-favorites-file=
teamcommunicator.custom-favorite-fields=Category,FirstName,LastName,PhoneNumber,EmailAddress
teamcommunicator.interaction-queue-presence-metrics=interaction-queue-presence
teamcommunicator.internal-favorite-fields=Category,DisplayName
teamcommunicator.list-filter-showing=AgentGroup,Skill
teamcommunicator.list-status-reachable=NotReady
teamcommunicator.load-at-startup=true
teamcommunicator.max-favorites-size=60
teamcommunicator.max-suggestion-size=10
teamcommunicator.queue-presence-metrics=queue-presence
teamcommunicator.recent-max-records=10
teamcommunicator.request-start-timer=300
teamcommunicator.routing-point-presence-metrics=routing-point-presence
teamlead.agent-status.enabled-remote-actions=Ready,NotReady,LogOff
teamlead.monitoring-scope=call
toast.case-data.content=caseData,history
toast.case-data.format-business-attribute=
toast.window-title=($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) - $Window.Title$
toolbar.window-docked=true
views.CaseContactRegion.activate-order=InteractionContactInformationView,InteractionContactHistoryView
views.CaseContactRegion.order=InteractionContactInformationView,InteractionContactHistoryView
views.CaseViewSideButtonRegion.order=InteractionContainerSideButtonView,SRLSideButtonView
views.ContactInfoHistoryMultiRegion.activate-order=ContactInformationView,ContactHistoryView
views.ContactInfoHistoryMultiRegion.order=ContactInformationView,ContactHistoryView
views.ContactTabBottomHistoryMultiRegion.activate-order=ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
views.ContactTabBottomHistoryMultiRegion.order=ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
views.InteractionDetailsRegion.activate-order=NotepadVoiceNotepadView,DispositionsView
views.InteractionDetailsRegion.order=DispositionsView,NotepadVoiceNotepadView
views.ToolbarWorkplaceRegion.activate-order=MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView
views.ToolbarWorkplaceRegion.order=MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView
views.ToolbarWorksheetButtonRegion.order=MyWorkplaceButtonView,MainToolbarWorkbinsContainerButtonView,MainToolbarContainerButtonView,MainToolbarContainerAlertMessageButtonView
views.WorkbinsTabBottomHistoryMultiRegion.activate-order=ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
views.WorkbinsTabBottomHistoryMultiRegion.order=ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView
voice.after-call-work-extension=untimed
voice.auto-answer=false
voice.cancel-after-call-work-on-done=true
voice.dtmf-inactivity-typing-timeout=500
voice.enable-agent-reservation=false
voice.enable-init-conference=false
voice.end-consultation-method=reconnect
voice.hold-indicator-timer=30,60
voice.hybrid-switch-preference=
voice.mark-done-on-release=false
voice.nb-max-independent-calls=0
voice.one-step-trsf-mode=default
voice.prompt-for-end=false
voice.ringing-bell=Sounds\Ring.mp3|10|-1|primary
voice.show-hold-duration=false
voice.show-post-call-duration=false
voice.sip-preview-bell=
voicemail.access-number=
voicemail.notification-types=personal,public
warm-standby.reconnection-random-delay-range=2
warm-standby.retry-delay=10
webcallback.auto-answer=false
webcallback.auto-dial=false
webcallback.callback-information.content=Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts
webcallback.callback-information.frame-color=#FF17849D
webcallback.callback-information.header-foreground-color=#FFFFFFFF
webcallback.complete-queue=
webcallback.park-queue=
webcallback.reschedule-queue=
webcallback.ringing-bell=Sounds\Ring.mp3|10|-1|primary
webproxy.address=
webproxy.password=
webproxy.username=
workbin.<media-type>.<workbin-nickname>=
workbin.<media-type>.<workbin-nickname>.auto-update=false
workbin.<media-type>.<workbin-nickname>.displayed-columns=From,To,Subject,Received
workbin.<media-type>.<workbin-nickname>.max-results=200
workbin.<media-type>.<workbin-nickname>.notify-property-changed=false
workbin.<media-type>.<workbin-nickname>.quick-search-attributes=
workbin.<media-type>.in-progress=
workbin.<media-type>.in-progress.displayed-columns=From,To,Subject,Received
workbin.email.draft=
workbin.email.draft.displayed-columns=To,Subject,Submitted
workbin.email.in-progress=
workbin.email.in-progress.displayed-columns=From,Subject,Received
- SIP Server 8.1.104.67
[agent-reservation]
collect-lower-priority-requests=true
reject-subsequent-request=true
request-collection-time=100 msec
reservation-time=10000 msec
[backup-sync]
addp-remote-timeout=90
addp-timeout=60
addp-trace=on
network-provided-address=
protocol=default
sync-reconnect-tout=20 sec
[call-cleanup]
cleanup-idle-tout=0
notify-idle-tout=0
periodic-check-tout=10 min
[extrouter]
cast-type=route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid
cluster-role=off
cof-ci-defer-create=0
cof-ci-defer-delete=0
cof-ci-req-tout=500 msec
cof-ci-wait-all=false
cof-feature=true
cof-rci-tout=10 sec
compound-dn-representation=true
default-dn=
default-network-call-id-matching=
direct-digits-key=CDT_Track_Num
dn-for-unexpected-calls=
epp-tout=0 sec
event-propagation=list
ipo-tout=5 sec
match-call-once=true
network-request-timeout=20 sec
pct-ci-req-tout=500 msec
pct-rci-tout=10 sec
proxy-name=
reconnect-tout=5 sec
register-attempts=5
register-tout=2 sec
report-connid-changes=false
request-tout=20 sec
resource-allocation-mode=circular
resource-load-maximum=0
route-dn=
strict-epn-match=false
tcs-queue=
tcs-use=never
timeout=60 sec
transaction-state=default
use-data-from=current
use-implicit-access-numbers=false
[INVITE]
extensions-3=Max-Forwards
extensions-4=Contact
extensions-5=User-to-User
extensions-6=AnsMachine
userdata-1=User-Agent
userdata-2=From
userdata-3=To
[license]
license-file=7260@SRVPGYSFWK01A;7260@SRVPGYSFWK01B
num-of-licenses=max
num-sdn-licenses=671
[link-control]
ha-sync-dly-lnk-conn=false
link-alarm-high=0
link-alarm-low=0
quiet-cleanup=false
quiet-startup=false
reg-delay=10
reg-silent=true
restart-cleanup-dly=0
restart-cleanup-limit=0
use-link-bandwidth=auto
[Log]
alarm=
all=E:\Genesys\MAT_P_SipServer_01\MAT_P_SipServer_01
buffering=false
debug=
expire=75
keep-startup-file=true
print-attributes=true
segment=50 MB
standard=E:\Genesys\MAT_P_SipServer_01\MAT_P_SipServer_01
verbose=all
x-sip-log=
[log-filter]
default-filter-type=copy
[log-filter-data]
<key-name>=
[overload]
log-reduce-cpu-threshold=0
[SipErrorMap]
sip-403=26
sip-404=11
sip-408=7
sip-480=14
sip-484=12
sip-486=6
sip-500=3
sip-502=4
sip-503=15
sip-603=27
[TServer]
accept-dn-type=+extension +position +acdqueue +routedn +trunk +routequeue
acw-in-idle-force-ready=true
acw-persistent-reasons=true
after-routing-timeout=10
after-routing-timeout-action=none
agent-allow-empty-password=true
agent-emu-login-on-call=false
agent-group=
agent-logout-on-unreg=true
agent-logout-reassoc=true
agent-no-answer-action=notready
agent-no-answer-overflow=recall
agent-no-answer-timeout=25
agent-only-private-calls=false
agent-reject-route-point=
agent-strict-id=false
alternate-route-profile=
am-detected=drop
ani-distribution=inbound-calls-only
audio-codecs=telephone-event,PCMU,PCMA,G723,G729,GSM
authenticate-requests=
auto-logout-ready=false
auto-logout-timeout=0
background-processing=true
background-timeout=60 msec
backup-init-check=false
backup-init-check-timeout=60
backup-mode=none
backup-sip-port-check=true
backwds-compat-acw-behavior=false
blind-transfer-enabled=false
bsns-call-dev-types=+acdq +rp +rpq +xrp
busy-tone=announcement/1159116_pcma.wav
busy-tone-duration=5
call-monitor-acw=false
call-observer-with-hold=false
call-rq-gap=0
cancel-monitor-on-disconnect=true
cancel-monitor-on-unpark=true
capacity-sip-error-code=603
capacity-tlib-error-code=0
check-tenant-profile=false
cid-enable-on-vtp=false
clamp-dtmf-allowed=true
clid-withheld-name=PRIVATE
cluster-query-unowned-device-enabled=false
collect-tone=music/collect
connect-nailedup-on-login=
consult-user-data=separate
control-remote-vip-scripts=true
control-vip-scripts=false
convert-otherdn=+agentid +reserveddn +fwd
correct-rqid=false
cos=cos_matmut
cpd-info-timeout=3
customer-id=
default-dn=
default-dn-type=none
default-monitor-mode=connect
default-monitor-scope=call
default-music=announcement/1159116_pcma.wav
default-route-point=
default-route-point-order=after-dial-plan
default-video-file=
device-rq-gap=0
dial-plan=Matmut_Service_Dial_Plan
disable-media-before-greeting=false
disconnect-nailedup-timeout=0
divert-on-ringing=true
dn-del-mode=never
dn-scope=undefined
dr-forward=off
dr-peer-location=
dr-peer-trunk=
drop-nailedup-on-logout=false
dtmf-payload=101
emergency-recording-cleanup-enabled=false
emergency-recording-filename=
emulate-login=on-RP
emulated-login-state=not-ready
enable-async-fqdn-resolve=false
enable-busy-on-routed-calls=true
enable-enhanced-dialplan-handling=false
enable-ims=false
enable-iscc-dial-plan=true
enable-outbound-ext-dial-plan=false
enable-rp-destination-ext-dial-plan=false
enable-strict-location-match=-msml -true -softswitch -trunk -all
enable-unknown-gateway=false
encoding=
encoding-area=
enforce-external-domains=
enforce-trusted=true
enhanced-pending-acw=false
event-ringing-on-100trying=true
external-registrar=
extn-no-answer-overflow=
extn-no-answer-timeout=15
fast-busy-tone=music/atb_5sec
fax-detected=drop
feature-code-park=10
feature-code-pickup=12
feature-code-retrieve=11
find-outbound-msml-by-location=false
find-trunk-by-location=true
fmfm-confirmation-digit=0
fmfm-confirmation-timeout=5
fmfm-prompt-file=
fmfm-trunk-group=
forced-notready=true
geo-location=
graceful-shutdown-sip-timeout=4
greeting-after-merge=false
greeting-call-type-filter=-internal -outbound -consult
greeting-delay-events=none
greeting-notification=-started -complete
greeting-repeat-once-party=agent
greeting-stops-no-answer-timeout=false
ha-max-calls-sync-at-once=500
hide-msml-location=false
ignore-presence-after-nas=true
ims-3pcc-prefix=
ims-default-icid-prefix=
ims-default-icid-suffix=
ims-default-orig-ioi=
ims-propagate-pcvector=false
ims-puid-domain=
ims-route=
ims-sip-domain=
ims-sip-params=
ims-skip-ifc=
ims-use-term-legs-for-routing=false
inbound-bsns-calls=false
inbound-trunk-hint-sip-field=
info-pass-through=
inherit-bsns-type=false
init-dnis-by-ruri=false
internal-bsns-calls=false
internal-registrar-domains=
internal-registrar-enabled=true
internal-registrar-persistent=true
intrusion-enabled=true
keep-mute-after-conference=false
kpl-interval=10
kpl-loss-rate=10,100
kpl-tolerance=3
legal-guard-time=0
log-trace-flags=+iscc +cfg$dn -cfgserv +passwd +udata +devlink -sw -req -callops -conn -client
logout-on-disconnect=true
logout-on-out-of-service=false
make-call-alert-info=
management-port=3601
map-sip-errors=true
max-legs-per-sm=0
max-parking-time=0
max-pred-req-delay=3
merged-user-data=main-only
monitor-consult-calls=false
monitor-internal-calls=true
monitor-party-on-hold=false
msml-enable-record-extensions=true
msml-location-alarm-timeout=0
msml-oos-recover-enabled=false
msml-record-metadata-support=false
msml-record-support=false
msml-support=true
music-in-conference-file=
music-in-queue-file=
music-listen-disconnect=music/on_hold
music-on-pbxpark=music/on_hold
mwi-agent-enable=false
mwi-domain=
mwi-extension-enable=false
mwi-group-enable=false
mwi-host=
mwi-implicit-notify=
mwi-mode=SUBSCRIBE
mwi-notify-unregistered-dn=false
mwi-port=5060
mwi-subscribe-vmb=false
nas-indication=none
nas-private=false
network-monitoring-timeout=1
observing-routing-point=
operational-stat-timeout=10
outbound-bsns-calls=false
overflow-location-map=
overload-ctrl-call-rate-capacity=200
overload-ctrl-call-tapplytreatment-requests-rate=0
overload-ctrl-call-trequests-rate=0
overload-ctrl-call-tupdateuserdata-requests-rate=0
overload-ctrl-dialog-rate-capacity=400
overload-ctrl-tc-dn-register-capacity=1000
overload-ctrl-tc-tclient-capacity=15000
overload-ctrl-tc-tclient-dnregister-capacity=0
overload-ctrl-tc-trequests-rate=0
overload-ctrl-threshold=0
overload-ctrl-trequests-rate=0
override-switch-acw=false
override-to-on-divert=false
p-asserted-identity=
parking-music=music/silence
partition-id=OutBound_Campaign_TrunkGroup
posn-no-answer-overflow=
posn-no-answer-timeout=15
prd-dist-call-ans-time=0
predictive-call-router-timeout=0
preview-expired=90
privacy=
propagated-call-type=true
reason-in-extension=true
recall-no-answer-timeout=15
record-after-merge=false
record-agent-greeting=false
record-consult-calls=false
record-metadata-prefix=
record-moh=true
recording-client-stop-enable=true
recording-failure-alarm-timeout=0
recording-filename=
refer-enabled=true
reg-interval=60
registrar-default-timeout=0
reject-logout-on-reserved=false
releasing-party-report=false
report-error-on-routing-end=false
req-distrib-event-support=no-check
reset-acw-persistent-reasons=-agentlogout -agentready -all
resolve-internal-rp-by-host=false
resolve-sip-address=false
resource-management-by-rm=true
restart-period=20
return-agent-on-call-to-post-acw-state=false
reuse-tls-conn=true
ring-tone=music/ring_back
ringing-on-route-point=false
route-failure-alarm-high-wm=10
route-failure-alarm-low-wm=1
route-failure-alarm-period=0
router-timeout=10
rp-use-dial-plan=default
rq-conflict-check=true
send-200-on-clear-call=true
server-id=158
server-role=0
session-refresh-enforced=true
session-refresh-interval=1800
set-notready-on-busy=true
shutdown-sip-reject-code=603
silence-detected=drop
silence-tone=music/silence
sip-3pcc-from-pass-through=false
sip-491-passthrough=false
sip-add-contact-early-dialog=true
sip-add-local-contact-user=true
sip-address=10.131.208.126
sip-address-srv=
sip-alert-external=
sip-alert-info=
sip-alert-info-consult=
sip-alert-info-external=
sip-allow-update-method=false
sip-answer-mode=
sip-block-headers=
sip-call-id-suffix=sip-host
sip-continue-treatment-on-call-reject=false
sip-disable-via-srv=true
sip-dtmf-send-rtp=true
sip-elin-timeout=1200
sip-enable-100rel=true
sip-enable-100rel-predictivecall=false
sip-enable-aoc-after-established=false
sip-enable-call-info=true
sip-enable-call-info-extended=true
sip-enable-diversion=true
sip-enable-gdns=true
sip-enable-ivr-metadata=false
sip-enable-moh=true
sip-enable-rfc3263=true
sip-enable-sdp-application-filter=false
sip-enable-sdp-codec-filter=false
sip-enable-strict-auth=false
sip-enable-tcp-keep-alive=false
sip-enable-two-party-mute=false
sip-enable-x-genesys-route=true
sip-enhance-diversion=false
sip-error-codes-overflow=
sip-error-conversion=
sip-filter-media=
sip-fqdn-ip-version=4
sip-from-pass-through=false
sip-hold-rfc3264=false
sip-invite-timeout=0
sip-invite-treatment-timeout=0
sip-ip-tos=256
sip-iptakeover-monitoring=false
sip-legacy-invite-retr-interval=false
sip-link-type=0
sip-max-retry-listen=15
sip-max-uui-length=256
sip-nic-address=
sip-nic-monitoring=false
sip-outbound-proxy=true
sip-pass-check=false
sip-pass-from-parameters=
sip-pass-refer-headers=
sip-port=5060
sip-port-tls=0
sip-preserve-contact=false
sip-proxy-headers-enabled=true
sip-recovery-allow-userdata=false
sip-referred-by-support=false
sip-referxfer-bye-timeout=0
sip-release-call-on-disable-dn=false
sip-remote-del-from-conf=false
sip-replaces-mode=0
sip-respect-privacy=true
sip-resubscribe-on-nonotify=false
sip-retry-after=0
sip-retry-timeout=30
sip-ring-tone-mode=1
sip-server-info=
sip-timer-c-support=false
sip-tls-cert=
sip-tls-cert-key=
sip-tls-cipher-list=
sip-tls-crl=
sip-tls-mutual=false
sip-tls-target-name-check=
sip-tls-trusted-ca=
sip-treatment-dtmf-interruptable=false
sip-treatments-continuous=false
sip-user-agent=
sip-vip-script-down=
sip-vip-script-up=
sip-wait-ack-timeout=2
stranded-call-redirection-limit=4
stranded-calls-overflow=
stranded-on-arrival-calls-overflow=
subscribe-msml-by-location=true
subscription-delay=0
subscription-event-allowed=
subscription-timeout=180
summary-stat-timeout=60
switchover-on-msml-oos=false
switchover-on-trunks-oos=false
switchover-on-xs-oos=false
sync-emu-agent=false
t-library-stats-enabled=false
time-before-switchover-on-xs-oos=1
timed-acw-in-idle=true
timeguard-reduction=0
tlib-map-replace-dn=false
tlib-nic-monitoring=false
trunk-stats-enabled=true
unknown-bsns-calls=false
unknown-gateway-reject-code=0
unknown-xfer-merge-udata=false
untimed-wrap-up-value=1000
update-ctrl-party=false
use-display-name=true
use-propagated-call-type=never
user-data-limit=16000
userdata-map-all-calls=false
userdata-map-filter-mode=allow
userdata-map-invite-after-refer=true
userdata-map-trans-prefix=X-genesys-
vip-state-change-timeout=10
voice-quality-collector-uri=
wrap-up-threshold=0
wrap-up-time=untimed
- TServer Alcatel 8.1.009.00
[agent-reservation]
collect-lower-priority-requests=true
reject-subsequent-request=true
request-collection-time=100 msec
reservation-time=10000 msec
[backup-sync]
addp-remote-timeout=0
addp-timeout=0
addp-trace=off
protocol=default
sync-reconnect-tout=20 sec
[call-cleanup]
cleanup-idle-tout=5 min
notify-idle-tout=5 min
periodic-check-tout=10 min
[ext-filter]
GCTI_ACTIVE_MONITORING=true
GCTI_AGENT_GROUP=true
GCTI_BLOCKED=true
GCTI_BUSINESS_CALL=true
GCTI_CC_TREATMENT_TYPE=true
GCTI_CSTA_CALLS_IN_FRONT=true
GCTI_CSTA_CALLS_IN_QUEUE=true
GCTI_CURRENT_GUIDE_LEVEL=true
GCTI_EMUL_GLOB_WAIT_TIME=true
GCTI_EMUL_WAIT_TIME=true
GCTI_ESTIMATED_WAITING_TIME=true
GCTI_GLOB_CID=true
GCTI_GLOBAL_WAITING_TIME=true
GCTI_INFO_STR=true
GCTI_LAST_REDIRECTION_DEVICE=true
GCTI_NAT_INDICATION=true
GCTI_NETWORK_TIMESLOT=true
GCTI_NOT_READY_ACTIVATION=false
GCTI_OLD_GLOB_CID=true
GCTI_OTHER_DEVICE_NAME=true
GCTI_PARTY_NAME=true
GCTI_PILOT_NUMBER=true
GCTI_PREASSIGNED_AGENT=true
GCTI_REROUTED_CALL_INDICATION=true
GCTI_SATURATION=true
GCTI_SECRET_ID_NN=true
GCTI_SOURCE_ERROR_CODE=true
GCTI_SOURCE_ERROR_TYPE=true
GCTI_SUB_OTHER_DN=true
GCTI_SUB_THIRD_DN=true
GCTI_SUB_THIS_DN=true
GCTI_SUPERVISED_TRANSFER=true
GCTI_THIS_DEVICE_NAME=true
GCTI_TRANSFER_POSSIBLE=true
GCTI_VPS_CODE=true
GCTI_WAITING_TIME=true
ReasonCode=true
[extrouter]
cast-type=route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid
cof-ci-defer-create=0
cof-ci-defer-delete=0
cof-ci-req-tout=500 msec
cof-ci-wait-all=false
cof-feature=false
cof-rci-tout=10 sec
compound-dn-representation=true
default-dn=
default-network-call-id-matching=
direct-digits-key=CDT_Track_Num
dn-for-unexpected-calls=535040
epp-tout=0 sec
event-propagation=list
match-call-once=false
network-request-timeout=20 sec
reconnect-tout=5 sec
register-attempts=5
register-tout=2 sec
report-connid-changes=false
request-tout=20 sec
resource-allocation-mode=circular
resource-load-maximum=0
route-dn=
tcs-queue=
tcs-use=never
timeout=60 sec
use-data-from=current
use-implicit-access-numbers=false
[lang-map]
lang-1=French
lang-10=
lang-11=
lang-12=
lang-13=
lang-14=
lang-15=
lang-16=
lang-17=
lang-18=
lang-19=Russian
lang-2=English(US)
lang-20=
lang-21=
lang-22=
lang-23=
lang-24=
lang-25=
lang-26=
lang-27=
lang-28=
lang-29=
lang-3=German
lang-30=
lang-31=
lang-32=
lang-33=
lang-34=
lang-35=
lang-36=
lang-37=French(Canada)
lang-38=
lang-39=
lang-4=Spanish
lang-40=
lang-41=Cantonese
lang-42=Korean
lang-43=
lang-44=
lang-45=
lang-46=
lang-47=
lang-48=
lang-49=Japanese
lang-5=
lang-50=
lang-51=
lang-52=Mandarin
lang-53=
lang-54=
lang-55=Vietnamese
lang-6=
lang-7=
lang-8=Italian
lang-9=
lang-def=1
[license]
license-file=7260@SRVPGYSFWK01A;7260@SRVPGYSFWK01B
num-of-licenses=max
num-sdn-licenses=980
[link-control]
call-rq-gap=500
device-rq-gap=0
force-long-eqid=false
ha-sync-dly-lnk-conn=false
kpl-interval=40
kpl-tolerance=3
link-alarm-high=0
link-alarm-low=0
link-start-tout=2000
max-outstanding=64
quiet-cleanup=false
quiet-startup=false
reg-delay=1000
reg-silent=true
restart-cleanup-dly=0
restart-cleanup-limit=0
restart-period=20
rq-conflict-check=true
rq-expire-tout=10000
rq-gap=0
use-link-bandwidth=auto
[link-tcp]
hostname=10.253.10.200
port=2555
protocol=tcp
[Log]
all=E:\Genesys\MAT_P_Tserver-Plateforme_01\MAT_P_Tserver-Plateforme_01
expire=50
segment=50MB
standard=E:\Genesys\MAT_P_Tserver-Plateforme_01\MAT_P_Tserver-Plateforme_01
verbose=all
[log-filter]
default-filter-type=copy
[log-filter-data]
<key-name>=
[switch-specific-type]
acd-position=0
extension=0
routing-point=0
routing-queue=0
[TServer]
accept-dn-type=+extension +position +acdqueue +routedn +routequeue
accode-data=none
accode-name=AccountCode
accode-privateservice=false
ack-on-noevt=false
acw-in-idle-force-ready=true
acw-retain-call=false
acw-retain-lock=0
agent-emu-login-on-call=false
agent-group=
agent-logout-on-unreg=true
agent-logout-reassoc=true
agent-no-answer-action=notready
agent-no-answer-overflow=535040
agent-no-answer-timeout=25
agent-only-private-calls=false
agent-smart-monitor=on
agent-state-evt-tout=500
agent-state-trans-type=acw
agent-strict-id=false
agent-substitute=true
agent-trans-nra-code=0
allow-20-announ=false
ani-distribution=all-calls
auto-originate=true
auto-originate-enable=true
auto-transfer-to-route=true
background-processing=true
background-timeout=60 msec
backwds-compat-acw-behavior=true
bsns-call-dev-types=+acdq +rp +rpq +xrp
call-type-by-dn=false
callback-dn=CallbackDN
check-tenant-profile=false
clean-failed-consult=true
clean-failed-to-pilot=false
clid-withheld-name=PRIVATE
consult-user-data=separate
convert-otherdn=+agentid +reserveddn +fwd
correct-connid=true
correct-rqid=true
correlator-as-string=false
customer-id=
def-acr-eval-level=5
def-acr-status=true
default-dn-type=none
dn-del-mode=idle
dn-for-undesired-calls=
dn-scope=tenant
emu-redir-accode=0
emu-redir-enable=true
emu-redir-handover-tout=0
emulate-login=on-RP
emulated-login-state=ready
extn-no-answer-overflow=
extn-no-answer-timeout=15
failed-call-rls-dly=0
headset-mode=false
icon-compat-report=false
imm-trf-route-external=false
inbound-bsns-calls=false
inherit-bsns-type=false
inhibit-hold-tone=false
inhibit-progress-tone=false
internal-bsns-calls=false
legal-guard-acw=false
legal-guard-reason=0
legal-guard-time=0
link-1-name=link-tcp
log-trace-flags=+iscc +cfg$dn -cfgserv +passwd +udata -devlink -sw -req -callops -conn -client
make-call-morph=default
management-port=0
max-pred-req-delay=3
merged-user-data=main-only
min-route-dly=0
min-xfer-complete-dly=250
min-xfer-init-dly=500
nas-indication=none
nas-private=false
outbound-bsns-calls=false
override-switch-acw=false
participation-type=silent
password-separator=
pcm-port-rls-dly=0
posn-no-answer-overflow=
posn-no-answer-timeout=15
prd-dist-call-ans-time=0
preassign-agent-compat=false
predictive-delay-time=0
prioritary-transfer=false
propagated-call-type=true
real-agent-pause-time=0
rel-cons-reconnect=true
release-alerted-calls=false
releasing-party-report=false
report-emul-wait-info=false
req-distrib-event-support=no-check
retain-call-tout=120
route-failure-alarm-high-wm=10
route-failure-alarm-low-wm=1
route-failure-alarm-period=0
route-handover-timeout=3
route-request-attempts=3
rsi-bypass-fwd-dnd=false
rsi-display-selector=default
rsi-remain-retry=0
rsi-report-xfer=true
rsi-reroute-auth=63
rsi-xfer-tout=250
server-id=132
snapshot-interval=5
snapshot-on-start=false
supervised-route=false
supervised-route-timeout=5
supervised-transfer=true
supervisor-call=false
supervisor-call-enable=true
supervisor-step-in=false
sync-emu-acw=false
timed-acw-in-idle=true
unknown-bsns-calls=false
unknown-xfer-merge-udata=false
untimed-wrap-up-value=1000
use-rsi-consult=false
user-data-limit=16000
wait-delivered=60000
wrap-up-threshold=0
wrap-up-time=untimed
- Trunk SIP to Alcatel
[TServer]
contact=sip:10.253.10.200:5060
oos-check=10
oosp-transfer-enabled=true
prefix=53504
refer-enabled=false
sip-proxy-headers-enabled=false
sip-ring-tone-mode=1
- extension DN on SIP Server
[TServer]
contact=*
cpn=+33546929018
display-name=Favier Sylvain
dual-dialog-enabled=true
enable-agentlogin-subscribe=true
geo-location=Agence
make-call-rfc3725-flow=1
record=false
record-consult-calls=false
refer-enabled=false
rfc-2976-dtmf=false
ring-tone-on-make-call=true
sip-alert-info=alert-autoanswer
sip-busy-type=2
sip-cti-control=talk,hold,dtmf
use-register-for-service-state=true
voice=true
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