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1
Genesys-related Development / Re: Problem installing Platform SDK for Java
« Last post by PeteHoyle on November 16, 2019, 12:56:48 AM »
You won't have a .jar file for those two, they are Maven Bill Of Materials.

Try running:

  mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\pom\appblocks-bom.pom -DpomFile=<Platform SDK Folder>\lib\pom\appblocks-bom.pom
  mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\pom\protocols-bom.pom -DpomFile=<Platform SDK Folder>\lib\pom\protocols-bom.pom
2
Genesys-related Development / Re: Problem installing Platform SDK for Java
« Last post by Gabi on November 15, 2019, 11:51:29 PM »
I installed them to my local repository following the instructions on the readme file.

I ran:
mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\kvlists.jar -DpomFile=<Platform SDK Folder>\lib\pom\kvlists.pom
...and likewise for all the others, but I got an error with the two files listed above because the .jar files were not present in the lib folder.

Edit: I just tried adding the comappblock IDE (I picked that one because it was the first one), and I got the following error:

Quote
Project build error: Non-resolvable import POM: Failure to find com.genesyslab.platform:appblocks-bom:pom:852.1.4 in https://repo.maven.apache.org/maven2 was cached in the local repository, resolution will not be reattempted until the update interval of central has elapsed or updates are forced
3
Genesys-related Development / Re: Problem installing Platform SDK for Java
« Last post by PeteHoyle on November 15, 2019, 11:23:09 PM »
Hi Gabi,

Can you explain more about how you installed PSDK Java?

Did you follow the instructions in the readme.txt file?

In the lib\pom folder you should have a number of .pom files such as 'appblocks-bom.pom' and 'protocol.bom'

To build the project, follow one of the next instructions.



 
  Build with Maven.
  --------------------

  Install parent pom files to the local repo (or upload to your company repository manager, for example Nexus):
   mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\pom\appblocks-bom.pom -DpomFile=<Platform SDK Folder>\lib\pom\appblocks-bom.pom
   mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\pom\protocols-bom.pom -DpomFile=<Platform SDK Folder>\lib\pom\protocols-bom.pom
 
  Install all Platform SDK libraries from <Platform SDK Folder>\lib to maven local repository.
  For example:
  mvn org.apache.maven.plugins:maven-install-plugin:2.5.2:install-file -Dfile=<Platform SDK Folder>\lib\kvlists.jar -DpomFile=<Platform SDK Folder>\lib\pom\kvlists.pom

  Import Maven project from <Platform SDK Folder>\applicationblocks\com to you IDE.
  Pay attention, that “generated” folder should be added to Source Path in you IDE to avoid errors highlighting.
  However, during Maven build, “generated” folder will be automatically attached to source path
  with build-helper-maven-plugin, defined in the pom file.

  To build the project from command line, run "mvn clean install" command under the
  <Platform SDK Folder>\applicationblocks\com directory. It will build and install
  Configuration Object Model Application Block artifact to the local Maven repository.
4
Genesys-related Development / Problem installing Platform SDK for Java
« Last post by Gabi on November 15, 2019, 11:05:20 PM »
Hello.

I am trying to install Platform SDK version 8.5.201.4. I downloaded and installed the corresponding file from the Genesys website. However, I am missing two JARs:
  • appblocks-bom.jar
  • protocols-bom.jar

These two files were not generated when I installed the API, instead I only got the POM files.

My projects do not compile without those files. I get the following error:
Quote
Failed to read artifact descriptor for com.genesyslab.platform:comappblock:jar:852.1.4: Could not find artifact com.genesyslab.platform:appblocks-bom:pom:852.1.4

Does anyone know how I can obtain those two JARs?

Thank you in advance.
5
Hi Experts,

I am looking for a solution to sort the data by date for the data retrieved via Interaction Search on WDE. As i understand on going through the Genesys documents that sorting feature is available for UCS 9.x and not for UCS 8.5. So is it the final word or is it possible to achieve it on UCS 8.5.x?

As our customer may not be ready to upgrade UCS as of now, so we need to look for every way possible on UCS 8.5. Any help/pointer is highly appreciated.
6
Genesys-related Development / Re: Unsupported protocol element
« Last post by RobertH on November 13, 2019, 05:41:15 PM »
Without logs I'm guessing, you probably are trying to connect with application developed with psdk 7.X to environment 8.5. Therefore this unsupported error?
7
Genesys-related Development / Re: Unsupported protocol element
« Last post by cavagnaro on November 13, 2019, 06:42:02 AM »
Chat...against which port are you registering? default? ESP?
What are you trying to do?
8
Genesys-related Development / Unsupported protocol element
« Last post by Ali on November 13, 2019, 01:47:20 AM »
Hi, guys!

First let me share my C#.Net code with you:


To get connected with the specified IXN:

       
Code: [Select]
public void connect(string interactionServerName, string interactionServerHost, int interactionServerPort)
        {
            Uri interactionServerUri = new Uri("tcp://"
                + interactionServerHost
                + ":"
                + interactionServerPort);

            this.interactionServerProtocol = new InteractionServerProtocol(
                new Endpoint(interactionServerName, interactionServerUri)
                );

            this.interactionServerProtocol.ClientName = "AliTestClient";
            this.interactionServerProtocol.ClientType = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.InteractionClient.MediaServer;
            this.interactionServerProtocol.MediaType = "chat";

            try
            {
                this.interactionServerProtocol.Open();
                this.isConnected = true;
            }
            catch(Exception ex)
            {
                Console.WriteLine(ex);
                this.isConnected = false;
            }

To register;

Code: [Select]
        public void registerApplication(string appName)
        {
            RequestRegisterClient reqClient = RequestRegisterClient.Create(InteractionClient.MediaServer, appName);
            reqClient.MediaType = "chat";
            this.interactionServerProtocol.Send(reqClient);
            Console.WriteLine("Registering client...");
        }


After getting connected to the IXN, when I am to send RequestRegisterClient, I end up with

Quote
Event Received ==> 'EventError' ('126')
message attributes:
attr_ref_id [int] = 2
attr_error_code [int] = 4
attr_error_desc [str] = "Unsupported protocol element"

Any idea on why I'm having "Unsupported protocol element" exception?

Cheers!

P.S. We have Genesys 8.5 -- No logs for now -- will provide tomorrow in the morning (our Genesys admins are away and having beer with chicks).
9
Genesys CTI Technical Discussion / Re: Eservices userdata option
« Last post by hsujdik on November 12, 2019, 01:55:03 AM »
I'm not totally sure, but I believe that in conferences or transfers, they always behave as if "consult-user-data" was set to "joint" on multimedia. And, as far as I know, this cannot be changed (not sure if any update came out making it possible)
10
Genesys CTI Technical Discussion / Eservices userdata option
« Last post by Raja Sekhar on November 12, 2019, 12:07:13 AM »
Hi  Team,

In voice we have consult-user-data under T-server options for handling user data between clients.

Do we have such option in Interaction server for e Services, i am facing some Userdata update issue between clients in GMS Chat.
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