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Genesys CTI Technical Discussion / Re: Anyone still using Genesys On-Prem / Engage?
« Last post by PFCCWA on August 28, 2025, 09:15:53 AM »
thanks for checking Kubig.
I raised a Genesys case and they have asked to me test a setting in the JavaServerStarter.ini file to increase the max form content size by adding the line:-

-Dorg.eclipse.jetty.server.Request.maxFormContentSize=2000000

Do you have these settings under [JavaArgs] section in that file?

regards,
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Genesys CTI Technical Discussion / Re: Anyone still using Genesys On-Prem / Engage?
« Last post by Kubig on August 28, 2025, 09:00:55 AM »
I have just tried to export 750+ agents via GAX and haven't encountered any issue at all
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Genesys CTI Technical Discussion / Re: Anyone still using Genesys On-Prem / Engage?
« Last post by cavagnaro on August 26, 2025, 12:58:44 PM »
Hi, al good yes.
I see... Need to find a customer with that version and that amount of users. But, I would already bother Genesys with it. I remember a 8.5 with similar bug report

Enviado de meu SM-S918B usando o Tapatalk

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Genesys CTI Technical Discussion / Re: Anyone still using Genesys On-Prem / Engage?
« Last post by PFCCWA on August 26, 2025, 12:56:36 PM »
Hi Cavagnaro
hope all is well.
thank you for replying.
I am using GAX v9.0.109.04 (latest). Smaller agent exports work, just not larger ones (ie >500 agents).
It is also reported that users cannot make more than 1 change to a PG at a time, so they have to close the object then reopen and make the second or subsequent change. I cant see any related option but this was not an issue in our previous 850 version.

thanks
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Genesys CTI Technical Discussion / Re: Anyone still using Genesys On-Prem / Engage?
« Last post by cavagnaro on August 26, 2025, 11:00:15 AM »
Which version of GAX? Will try if we have same version. Usually don't use that feature

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Genesys CTI Technical Discussion / Anyone still using Genesys On-Prem / Engage?
« Last post by PFCCWA on August 22, 2025, 03:12:05 PM »
I have a GAX query, on agent export limit.
wondered if anyone experienced this issue on v9.0
thanks
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Genesys CTI Technical Discussion / Customizing Queue Activity Report
« Last post by victor on April 30, 2025, 04:59:55 AM »
Hi,

I would like to customize the queue activity report so that the call would be counted when the call has ended and not when it has originated.

In other words, if the call comes in at 15:13 and ends at 15:48, and I run the report at the end of the day it currently shows as 1 in 15:00-15:30 reporting period and I would like to see this one in 15:30-16:00 period.  Is there a simple way to do it?
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Genesys CTI Technical Discussion / Re: SIP Server no audio unless call is held then resumed
« Last post by gerang on April 24, 2025, 02:51:37 PM »
Hi Victor. We might have found something in trunks by Alcatel side that we added (the SDP reuse thing in Genesys).

I set the "reuse-sdp-on-reinvite" option in all Alcatel trunks to force the SDP in the re-invite to the Alcatel.

Result:

When the reuse-sdp-on-reinvite option is set on the Alcatel trunk and I generate a wait call in queue, during the RequestRouteCall, the SIP Server re-queries the endpoint to retrieve the SDP and sends the invite to the Alcatel on the ERP with the SDP.
Result: the agents can be heard in both sides.

When I remove the option from the trunk and generate a wait, during the RequestRouteCall, the SIP Server sends the invite directly to the Alcatel on the ERP without the SDP.
Result: the SIP agent can hear but not the called Alcatel agent.

I will keep update here, thank you.
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Genesys CTI Technical Discussion / Re: SIP Server no audio unless call is held then resumed
« Last post by victor on April 23, 2025, 04:49:53 PM »
Cam you post SIP messaging?
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Genesys CTI Technical Discussion / Re: SIP Server no audio unless call is held then resumed
« Last post by gerang on April 17, 2025, 07:09:49 AM »
[quote author=Kubig link=topic=12632.msg55813#msg55813 date=1744810986]
Direct RTP is enabled or disabled on Alcatel level? Have you tried to change this settings?
[/quote]

Hi, yes direct RTP must be enabled on Alcatel side, we cannot disabled it because it is the main enterprise switch already in place.
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