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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by AK on Today at 01:28:22 PM »
Hi,

Thanks for the reply :).

My question is I need to create VXML using Composer or GIA? In IVR profile I need to use VXML  or I have integrate inside VXML this url?

" http://<server>:<port>/fish-vui/start/GenesysGVP8_GoogleSR_Vocalizer6.jsp?testsiteid=53&istestcall=true&authtoken=303a935e028b1aae234476fed4a591c3b21601b40d3d1351e23384bc0b99700d&mrcpversion=2</port></server>"

I am confused in the part where and how I need to provide this url  in IVR profle/VXML .

if you can paste any example would be helpful .

Thanks
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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by hsujdik on Today at 05:09:45 AM »
You need to point the VXML file in your IVR Profile to the GIA app. Check the link below:
https://docs.genesys.com/Documentation/GAAP/latest/iaBots/DeployingVoicebots

The example would be:
http://<GIA_VUI_SERVER>:<GIA_VUI_PORT>/fish-vui/start/GenesysGVP8_GoogleSR_GoogleSS.jsp?testsiteid=53&istestcall=true&authtoken=303a935e028b1aae234476fed4a591c3b21601b40d3d1351e23384bc0b99700d&mrcpversion=2

The "testsiteid" is the ID of your application in GIA. It is note really clear where you can get it in an easy way. I obtain it from the link I use to open/edit the application in the GIA administration page.

The "authtoken" you can get from the Company Details page, as described on the link I provided above.
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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by AK on Yesterday at 02:39:53 PM »
Hi,

I can see all the modules in GIA , can you please let me now how can i trigger these modules to verify if its working?
I assume from MCP i can trigger these right? but I cannot see any VXML file which I can use to trigger these modules in GIA.

Can you please suggest how to do that?
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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by hsujdik on April 03, 2020, 04:00:45 PM »
Hi. What part are you struggling on?
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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by AK on April 03, 2020, 01:56:45 PM »
Yes that's the one I am following .
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Genesys CTI Technical Discussion / Re: Limit User sessions on Agent Group
« Last post by hsujdik on April 03, 2020, 12:10:17 PM »
It also depends... if you are using free seats with Workspace SIP Endpoint, you could limit by a Place Group.
The company I work for is also developing a tool that one of the features is something like this, based on PSDK. I can check it out if you want to
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Genesys CTI Technical Discussion / Re: Genesys Intelligent Automation test
« Last post by genesysguru on April 03, 2020, 04:28:41 AM »
Is this the documentation you are referring to?

https://docs.genesys.com/Documentation/GAAP/Current/iaBots/DialogFlow
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Genesys CTI Technical Discussion / Re: Limit User sessions on Agent Group
« Last post by genesysguru on April 03, 2020, 04:24:00 AM »
Hi - it would be fairly trivial to create some custom code using the PSDK to keep track of concurrent logins and then force some appropriate action.

Regards
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Genesys CTI Technical Discussion / Genesys Intelligent Automation test
« Last post by AK on April 03, 2020, 12:12:47 AM »
Guys,

I have GIA up and running, I need to know how can I test with the existing application provided by GIA, also how can I use it with Google Dialogflow?
Genesys help document is not much of help.

if any pointers would be great.

Thanks
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Genesys CTI Technical Discussion / Re: Limit User sessions on Agent Group
« Last post by cavagnaro on April 02, 2020, 11:38:22 PM »
No...you apply licenses by TServer.
I guess you have an area with specific number of licenses bought. There is where Multi Tenant comes in.
You can install a TServer (Any) for them and limit their licenses. Then you just interconnect to your other TServers via ISCC and voice routing.
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