Genesys CTI User Forum

Hi, gerang,

If you have Genesys Info Mart, you can check the table "GIDB_GC_AGENT" where STATE = 2 (which means disabled)
On that table, you will have a column called LastChange, which informs when the last change was done to that agent.

As people in the Genesys world, you must have heard that Genesys announced withdrawing support from on premise applications as of 31.12.2028. Instead, he recommends that we make plans to move to the cloud. First of all, from what I heard from the field, there were a lot of negative comments about this decision. Does Genesys really think that it will not lose customers with this decision or is it taking action considering this loss? I work in the finance sector, so we are far from the idea of ​​moving to the Cloud.  I am researching what alternative solution we can use. Genesys really consists of many layers and architectures. It is not that easy to analyze, cost, develop and replace in-house applications. Do you have any plans to cancel this decision of Genesys or postpone it for a few more years beyond 2028? I am examining open source CTI applications, especially Asterisk. I am researching whether they are strong and flexible enough to replace Genesys. If you are in a similar situation to me, I expect you to brainstorm together and share your ideas.

What exactly is not clear on that? Keytab generation as well as the KRB configuration is described quite well there.

[url=https://docs.genesys.com/Documentation/FR/8.5.1/ExtAuth/Kerberos]https://docs.genesys.com/Documentation/FR/8.5.1/ExtAuth/Kerberos[/url]

Well yeah, same campaign, as the order by priority will happen only if there is a record with those conditions, otherwise you can order normally by ID probably

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