Genesys CTI User Forum

Ok, this will sound insane, but I cannot figure how to filter recordings on ANI, because Genesys expects ANIs to be in segments and I get them in sessions...

According to API reference, we can filter recordings by Conversation and Segment filters.

So, to filter on ANI, it should be:

[code]2024-06-17 21:00:02,842 - INFO - POST https://api.mypurecloud.jp/api/v2/recording/jobs with headers {'Authorization': 'Bearer my_token', 'Content-Type': 'application/json'} and data {
    "action": "DELETE",
    "conversationQuery": {
        "interval": "2023-01-01T00:00:00.000Z/2024-12-31T23:59:59.999Z",
        "segmentFilters": [
            {
                "type": "or",
                "predicates": [
                    {
                        "type": "dimension",
                        "dimension": "dnis",
                        "operator": "matches",
                        "value": "+12345678900"
                    },
                    {
                        "type": "dimension",
                        "dimension": "ani",
                        "operator": "matches",
                        "value": "+12345678900"
                    }
                ]
            }
        ]
    },
    "actionDate": "2024-06-17T21:00:02Z"
}
[/code]

but if I list all the conversations I have using api/v2/analytics/conversations/details/jobs then the output shows ani / dnis info in the sessions part of json response and not segment.
[code]

{
                    "participantId": "1111111-2222-3333-4444-1234567890",
                    "purpose": "user",
                    "userId": "aaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
                    "sessions": [
                        {
                            "ani": "sip:1234567890+whitehouse.xxxspan.com@localhost",
                            "direction": "inbound",
                            "dnis": "tel:9999",
                            "edgeId": "abcdef-cccc-bbbb-aaaa-ffffffffff",
                            "mediaType": "voice",
                            "protocolCallId": “eeeeee-cccc-bbbb-aaaa-ffffffffff"",
                            "provider": "Edge",
                            "remote": "sip:98765432+whitehouse.gov@localhost",
                            "sessionDnis": "sip:1234567890+whitehouse.xxxspan.com@localhost;tgrp=582808e9-9ea0-41d5-93e5-a107ee3b2d92;trunk-context=starsystemsjapan@localhost",
                            "sessionId": “12345-12345-1223-1234-123455”,
                            "metrics": [
                                {
                                    "emitDate": "2023-08-30T15:17:13.725Z",
                                    "name": "tAlert",
                                    "value": 13007
                                }
                            ],
                            "segments": [
                                {
                                    "conference": false,
                                    "disconnectType": "client",
                                    "segmentEnd": "2023-08-30T15:17:13.725Z",
                                    "segmentStart": "2023-08-30T15:17:00.718Z",
                                    "segmentType": "alert",
                                    "sipResponseCodes": [
                                        487
                                    ]
                                }
                            ]
                        }
                    ]
                },[/code]

Question 1: I am scratching my head how I am supposed to filter the recordings based on ANI or any other value for that matter when they are located in sessions and we can only filter by conversations and segments...

Question 2: Why do I get my ANI in sessions while Genesys clearly expects it to be in segments?

You have to import templates for WDE including the metadata file (XML) which defines the available roles for WDE. I would suggest to use GA instead of GAX to achieve it

I remember something like missing execution permission on WDE or SIP Server application. Did you check those?

Check user's permissions and assigned roles

Hello all, hope everything's fine out there.

There's any chance to use a variable/attach/data/other var to pass a url from IRD to the

CrmUrl
default_url

WDE options?


Best,
Gef