Genesys CTI User Forum > Genesys CTI Technical Discussion

How to display number of queued calls

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Peter:
Hi, folks! I am new to all of this, so, please excuse me if my questions sound dumb.

I am working in a small call center with less than a hundred agents. I would like to let each agent know how many calls there are in a particular queue without buying an expensive wallboard display.

Is there a simple way to do it? Is there a software that already does it? If so, how do I get it?

Peter Kraus, CGE (DT Telecom )

Jeff:
I would like to find out about this one too. Does anybody know? I am pretty sure we can use a similar application at our centre as well!

Tick, tick, tack?
Jeff

Akiko Negishi:
Hello, Jeff, how are you?

I haven't heard of any software like this.
Can we petition non web based group of Developer Forum to develop it?
I would transfer to that group, but our webased group has its hands full developing a java softphone.

Wait, Jeff, aren't you nonwebased group developer? Then, why not talk to Simon and see if you can develop it? What is nonweb group working on right now?

Akiko

Dave:
Talk to you account rep about Agent Pulse. Although it is on an End of Life cycle at the moment, it is still available and offers the functionality you describe. Depending on the switch you are using, you could also issue a TQueryAddress request, but many switches won't respond to this request regarding queues.

slate:
But this would not tell you anything about virtual queues, will it?
Also, is it supported with Meridian?

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