Genesys CTI User Forum > Genesys CTI Technical Discussion

How to display number of queued calls

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Rodney:
Hi,

I was reading the threads and thought I would mention a product which may provide the information you are looking for. I work for Verizon Call Center Services and our developers developed a stat client which feeds reader boards but could easily be used to feed a desktop application.

If you would like more information regarding this, visit our website at www.verizon.com/ccs and select the contact button and refer to the stat client product.

Stefan C:
Hi,

The best solution would be to have access to the StatServer API. Unfortunately this one is not available for free. Genesys Professional Services can help you out, but it's no cheap.

If you are a bit of a VBN developer you could write an app using OLE Automation or ActiveX. Register for a virtual queue and watch for eventqueued and eventdiverted/abandoned. This way you can keep track of it. It needs to be running all the time tough cause it will essentially maintain it's own statemodel. It is easy to build tough.

Stefan

Robert Townsend:
Hi,
The company I work for has a softphone that includes a wall board like window capable of displaying any stat server stats. It is a product called Impresario and works with Genesys 5.1 and later versions of the Genesys framework. It uses the Genesys stat server API which in turn requires a Genesys right ouse license. Our company as a reseller of Genesys has obtained these rights on a case by case basis. There is much discussion at Genesys for formalizing the cost of the stat server right ouse issue. In the mean time you are welcome to browse our website www.elixonline.com and see if Impresario is of interest to you and take it from there.

Sincerely,

Rob Townsend
Systems Architect
Elix Inc

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