Genesys CTI Technical Discussion

Topics

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[1] Drop after 10 minutes

[2] Default Routing w/VTO & Nortel

[3] GENESYS with CENTREX (NORTEL DMS100 SWITC

[4] call waiting

[5] Siebel Integration

[6] Soft Phone Development

[7] Tserver Framework

[8] Implementing Agents Logging into multiple queues

[9] Estimated Wait Time

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